Complaints

This profile includes complaints for Service Champions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Service Champions has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Service Champions

  7020 Commerce Dr Pleasanton, CA 94588-8021

  
• 

  Service Champions

  207 Boeing Ct Livermore, CA 94551-9258

  
• 

  Service Champions

  2161 Del Franco St San Jose, CA 95131

• 

  Service Champions

  4430 Yankee Hill Rd Rocklin, CA 95677-1629

• 

  Service Champions

  96 Rickenbacker Cir Livermore, CA 94551-7211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Champion Receipt dated 7/30/2024 was given to me with a description that says the following:Task#:S-4X-35+5 / Description: X. Dual Voltage Stabilizer / Quantity: 1 Total: $574.I begged him to give me a discount which he eventually did. He reduced it by $174 so I ended up paying $400. I was so thankful! Then I found out (by research) that he DID NOT actually change a Dual Voltage Stabilizer - NO!The serviceman replaced a CAPACITOR which cost around $20 *********** and less than 10mins to replace! What a scammer!Anyway, I ended up paying this guy $380 (like a professional **** **** for a less than hour job! It's a SCAM! CONSUMERS BEWARE OF THIS COMPANY - SERVICE CHAMPION - **************************************

  

  Business Response

  Date: 06/25/2025

  To Whom it May Concern,
  
  We are writing in response to the complaint *********** regarding Teeng Cabugos.

  
  We received Ms. ******* concerns on 6/24/2025 and have reached out via phone and email to discuss them in length with her, our last attempt was this morning at 10:00am.

  
  Regarding Ms. ******* concerns about the dual voltage stabilizer/capacitor that was replaced last June, the item she is describing as a capacitor is the same item that we call a dual voltage stabilizer. Service Champions has interchanged the name of this item for a more fluid understanding of what functions the part performs for the system.This is to ensure a better understanding from our clients who do not have the same training our technicians do.

  
  Ms. ******* contacted us on 7/29/2024, due to her air conditioner not producing cold air. We dispatched to her home the following day 7/30/2024 and have time stamps showing that our technician was at the residence providing service from 9:22am to 10:24am, a total of 1 hour and 2 minutes work time.

  
  The notes from our technician state, Arrived for down system, compressor not kicking on, found the dual cap is almost dead on co press or side, replaced part and system fired right up, system is operational t dperathre, thank you make it a great day, clients are in process of selling the home.

  
  The verbiage dual cap within the technicians note stand for dual capacitor which furthermore shows that the word capacitor and our term dual voltage stabilizer are interchangeable and are the same item that provide the same function. Ms. ******* system was working upon our technicians departure, and we have heard no complaints from Ms. ******* about the systems function since then.

  
  The pricing that Service Champions provides is all-inclusive, which includes not only just the price of the part, but it also includes labor, warranties/guarantees, taxes, and shipping/handling for that part to be readily available on the truck. In our industry the average hourly cost for labor is anywhere between $150-$250, however we do not charge by the hour as we have found that providing an upfront all-inclusive price to our clients with no hidden fees or labor costs is more beneficial to them. Additionally,the average cost to replace an HVAC capacitor/dual voltage stabilizer typically ranges between $200-$600 and shows that our pricing for this repair is competitive.

  
  Here at Service Champions,we value reputation over revenue and are committed to ensuring our clients are comfortable and happy with the service we provide. We will continue to reach out to Ms. ******* so that we can discuss her concerns and come to a mutual resolution. 

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23371665. 

  I accept their cancellation of my membership, which conforms to:  (1) their assurance over the phone that I could cancel at any time, and (2) their contract; nowhere in the contract does it stipulate a 1 year obligation. 

  
  Sincerely,
  
  **** ***

  2 month term. Furthermore, in the language of the section, Eligibility and Retention, it states that IF the subscription is cancelled prior to the 12 month period, all discounts must be reimbursed to Service Champions. That clearly means that a subscription can be cancelled prior to the 12 month term. (Encl)I would appreciate the BBBs help in making sure they honor what I was told by phone on 5/16/25 by the call center manager that I can cancel the subscription at any time, effective immediately,

  

  Business Response

  Date: 05/24/2025

  To Whom it May Concern,
  
  I am writing to address the concerns associated with complaint ID: ********* which involves our valued client, Ms. **** ***.
  
  We acknowledge that Ms. *** has expressed dissatisfaction regarding the cancellation of her *** membership. It is important to clarify that during her initial enrollment over the phone with our call center manager, she was informed that the *** membership entails a one-year commitment.
  
  On May 23, 2024, our *** Administration team made both a phone call and sent an email to Ms. **** communicating that, as a courtesy, her ***+ membership has been cancelled. However, we have yet to receive any response from her.
  
  To ensure we address this matter thoroughly, we will make one additional attempt to contact Ms. *** to confirm that her *** membership has been successfully cancelled.
  
  Thank you 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23116010
  
  I am rejecting this response because: while the repairs are complete at this time, I was without hot water for 4 days, a dryer for 5 days, and a functioning HVAC for 2 weeks. All as a result of the company sending an unlicensed electrician to do electrical work in my home. Their error could have burned my house down. To date, all they have offered me is $500 for the upheaval to my life. I only got a response to my refund request after the company was notified of my BBB complaint, not in the dozen or so times I contacted them myself. I will require significantly more compensation before I can say that I am satisfied with the companys handling of this situation. I have requested to be reimbursed for the cost my water heater (the install of which started this chain of events).
  
  Sincerely,
  
  ****** *****d. I have called 9 times asking for a supervisor over 3 days. I have been without a functioning dryer, water heater, and thermostat for 4 days as of now. It is unknown what other damage has been done to my electrical system. The business has recordings of all calls that I have made to them.

  

  Business Response

  Date: 04/14/2025

  To Whom it May Concern,
  
  I am writing in response to the complaint ID: ******** regarding ****** *****
  
  We understand our clients concerns regarding the multiple visits to her home to complete warranty work after her water heater was installed by us on 2/7/2025. After reviewing our clients account, we can see our team has since been to her home on 3/24/2025, 3/25/2025, 3/26/2026, 3/31/2025, 4/1/2025,4/6/2025 & 4/7/2025. To date the electrical, water heater and thermostat issues have been addressed.
  
  As far as we are aware, we have reached out to address all the concerns she has listed, we were unaware of the refund request she has now presented. Our Solutions Response Team Manager has left a message on her voicemail and sent an email to both email addresses on the account to discuss this further with ********* the most recent contact as of today 4/14/2025.  We are happy to assist our client and ensure she is satisfied with the services and equipment we have provided for her.
  
  Thank you for your time,
  Service Champions

  Customer Answer

  Date: 04/15/2025

  The repairs have been completed after 2 weeks.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I reached out to Service Champions to service my HVAC system as the air conditioning was inoperable, I wanted it working for the summer. They sent a technician out to take a look at it. The technician informed me that he did not have parts on hand to fix the issue, so they would have to be ordered. I tried setting up appointments and contacting both the company and the technician with no reply as of now (December 2024). No repairs have been done even though I paid for the parts and their annual MVP subscription which was said to be including complementary HVAC system health checks on a monthly basis. I called at the end of November, they were not able to connect me with anyone or provide a resolution, although I have spent upwards of $2000 with them for the initial inspections, parts, and subscriptions since June.

  

  Business Response

  Date: 12/07/2024

  To Whom it May Concern,
  
  I am writing in response to the complaint ID: ******** regarding ****** *******
  
  We understand our clients concerns over needing to have her voltage stabilizer replaced and a dye leak search preformed this past summer. After reviewing our clients account, we can see our team had reached out by phone and text message on 8/22/2024, 10/1/2024 and 11/4/2024 so we could schedule the repairs but received no response from the client. To date the client has not paid for repairs as we have not been out to the home to complete them. The invoices that the client has presented are not paid invoices.
  
  Since this complaint was filed, we went out to their home on December 4, 2024, where we were able to provide recommended solutions to our client. We received an email from Ms. ******* informing us that she is ready to move forward with the replacement recommendations we provided and is ready to proceed with payment.
  
  As far as we are aware, we have reached out to move forward with our client twice,the most recent contact as of today 12/7/2024.  We are happy to assist our client and get the ball rolling on her new equipment replacement once we hear back from her.
  
  Thank you for your time,
  Service Champions

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/3/24: service champion installed tankless water heater. Promised to install, complete all required permits and complete inspection paper work and provide it to me so I could schedule city of ********* inspectors to inspect the water heater installation. Ive reached out at least twice in the last two months to service champion on status. The first excuse was they were trying to respond to clarifications repeated by Roseville inspectors. Today, I called and all I get is a run sound and that someone will contact me. I will really appreciate your help to get this company to fulfill its promise and complete this installation requirements asap. Thanks

  

  Business Response

  Date: 10/29/2024

  To Whom it May Concern,
  
  We are writing in response to the complaint *********** regarding Ayodejl *******.
  
  Our client is correct in their statement that we have been waiting for the City of ********* to get the permit information and paperwork together and delivered to us. This can take some time, and the turn around varies from city to city.
  
  Our team has been working diligently to get the appropriate permit documentation together so our client can reach out to the City of ********* and schedule the inspection. We received a notification from the City of ********* this morning that they have uploaded the documentation to our portal, and we can now provide it to our client. We are sending an email to Ayodejl today; and it will be sent to the email provided to BBB by our client.
  
  We are happy to continue to assist Ayodejl with this situation.
  
  Thank you for your time,
  Service Champions

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Service Champions contacted me and dropped off a 6 ft. ladder this morning, July 5, 2024 @ 7:05 a.m.. The inspections was completed. I contacted the company when the inspection was complete. They just picked up ladder today, July 5, 2024 @ 1:25 p.m. so this issue is now resolved.  
  
  Sincerely,
  
  ***************************** states, "(If the equipment is located in the attic, a 6-ft. step ladder will need to be made available to the inspector in order to access the attic. If you need us to supply the ladder, please give us a call)." They did not respond to my call. I'm a senior citizen with a permanent back injury. I didn't have to supply a ladder for any of the other inspections or installation. If this final inspection isn't complete within the time frame, I'll have to pay another $1000 fee. I called again on Monday, July 1, 2024 @ 10:29 a.m. but I still did not receive a response. I then tried going to their website and had a chat with ************** @ 2:54 p.m. on the same day. I still have not been contacted by the company. I'm supposed to be an MVP+ member which their information states, "...guarantee that Service Champions will consistently deliver our signature "WOW" services, exceeding your expectations. This should be easy to do.I also haven't heard anything else about the **** rebates.

  

  Business Response

  Date: 07/04/2024

  To Whom it May ****************** are writing in response to the complaint ID: ******** regarding *****************************.
  
  We understand our client ******************** has had some issues regarding a ladder drop off for her city inspection appointments, for which we send our deepest apologies. We have reached out to ******************** and scheduled a morning time frame on Friday, July 5, 2024 for us to come out and drop off a ladder for her.
  
  We have also reassured ******************* that she will not incur any additional costs for inspections as we will cover those, should they arise.
  
  Thank you for your time,
  Service Champions

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See Attached ampions that their last tech who looked at our system discovered that the System was running off a fuse that too small for the system. He stated that the reason our old Condenser was shutting off was a FUSE ISSUE. We could have used our old Condenser as our resolution to cooling the 3rd zone, however, Service Champions took the unit, I asked for them to return it to resolve our cooling issue and i was told the Condenser was not available.This back and forth issue continued through the Winter, We took up the issue again in 2024 and a team of Service Champion techs responded to our home and told us that a Mini-Split (we requested) could not be installed in our home. Again i was advised from two outside sources that the Mini-Split would work. Service Champions sent out *************** to our home who agreed that the Mini-Split could be installed in our home and that it would not be difficult., however they wanted $11,000 plus which we feel, after being misled and lied to is an unfair cost.

  

  Business Response

  Date: 06/26/2024

  To Whom it May ****************** are writing in response to the complaint ID: ******** regarding ***************************.
  
  We understand our client *************************** and ********************* have concerns about the system that was installed in their home. We originally sold an outdoor condenser and for us to seal the ducts on August 8, 2023. During this appointment, our clients declined the furnace / coil / ducts / upgraded zoning.
  
  When we came out to install the system on August 10, 2023, we had to install different equipment for compatibility with their existing furnace. Due to this, we lowered the price for our clients. We completed the install as promised, but with zoning issues. On August 11, 2023, we came out to do zoning work and gave our client a $400 hotel credit for two nights so they would be comfortable and out of the heat. On August 15, 2023, and August 16, 2023, we redid the zoning and at no cost to our client under our no change order guarantee.
  
  On August 17, 2023, we modified filters and diagnosed improper fuse for our clients furnace that was installed by another company. We then gave our client an additional $400 hotel credit for two nights. We then go to our clients home on August 18, 2023, to install the proper fuse at no charge to our clients. The next day, August 19,2023, we added a return and redesigned the ducts needed for previous zoning.
  
  December 2023, we credited our client $2,556.03 for hotels and room services. January 2024, we verified the system is working. Clients requested mini-split pricing for the area in the house that is still difficult to cool due to heavy heat load. We offered to do the install of the mini-split for our clients at a price tag of $9,539.This install is typically a $12,392 install but we are dropping the price to match our Friends and Family cost and are offering any financing options for our clients, if they need or want to take advantage.
  
  We have been working with our clients to do what we can to ensure they are comfortable in their home and our General Manager, ****, has been reaching out to them. Currently, he has called and left a message for our clients and is awaiting their return phone call so we can discuss the situation again with them.
  
  Thank you for your time,
  Service Champions

  

  Business Response

  Date: 07/09/2024

  To Whom it May ****************** are writing in response to the additional information provided for complaint ID: ******** regarding ***************************.
  
  The air flow that is coming into ********************************* home is from their existing furnace. This furnace was paid for and installed by another company. We have only taken steps to improve it (maximize it) by doing the repairs and enlarging the return, both were done at no charge to our client to help after they purchased the outdoor air conditioning unit and duct seal from us.
  
  For our clients to get any more air, we have recommended a second system or mini split; both significantly discounted. So far, our client has declined those options and are asking for it be discounted even more.
  
  To quickly outline the work done for our client and any cost associated with it:
     The furnace and coil were not installed by us but repaired by us to make it work with our air conditioning unit and their existing zone.
         No charge to our client = $0.
     Their zoning was given an upgraded zone board and motors by us.
         No charge to our client = $0.
     Their existing ductwork was not installed by us, but we completed a new seal to improve air and reduce dust as they were not sealed well by the company that installed it.
         Charge to our client = $2,019.
     The outdoor unit was installed by us and is pulling out as much heat from the air as possible.
         Charge to our client = $14,885.
  
  Our clients outdoor unit and seal have all been done. The furnace, zoning, and ductwork are all operational but are unable to comfort the entire house as well as our clients want. We have offered a heavily discounted mini split to our clients, but that has been declined. We are still happy to provide the mini split at the discounted rate to our clients, should they wish to take us up on this offer to bring comfort in the home to the level they are desiring.
  
  Thank you for your time,
  Service Champions

  Customer Answer

  Date: 07/19/2024

  See Attached

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 06/24/2024

  To Whom it May Concern,
  
  We are writing in
  response to the complaint ID: ******** regarding Leo A********
  
  We understand Mr. Leo
  A******* has some concerns regarding a specific charge from his install back in
  July 2023. Our team has spoken to Mr. A******* on a few different occasions
  regarding this $606 charge. Most recently, our General Manager, Daniel, has
  spoken with our client regarding the charge and what it is for. Since we want
  to make things right with our client, we have agreed to refund our client the
  $606 charge.
  
  The refund we are
  providing our client will be in the form of a check and will be sent to the address
  we have on file for Mr. A******** He can expect to receive the check within 10-
  to 14-business days from June 20, 2024. Given the holiday on July 4, 2024, our
  client can expect to receive the check by July 10, 2024.
  
  We will continue to be
  here for Mr. A******* and look forward to working with him again.
  
  Thank you for your time,
  Service Champions

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a service champion plan last.The technician came to my house and replace a battery that I provided.He then charged me $85 reporting to the company that he replaced wiring that he didn't repair or replace.

  

  Business Response

  Date: 06/12/2024

  To Whom it May ***************** am writing in response to complaint ID: ******** regarding our client Ms. ******************************
  
  We understand Ms. ***************************** has concerns regarding her appointment on June 05, 2023. Our client called in to our office regarding these concerns on June 05, 2024. Since that phone call,our Client Satisfaction Team has been attempting to speak with our client regarding her claim that we did not do any wire repairs.
  
  On our invoice for our client (see attached), our technician outlines in the summary how he had to clean the connections due to a corroded battery and he had to tighter the electrical components inside the thermostat. This is all part of a minor wire repair. Yes,we also put a new battery in that was provided by our client, ********************, but we also did the work that our client was charged for.
  
  We are happy to speak with ******************* regarding the concerns but have not been able to do so as our calls have gone unanswered by her.
  
  Make it a great day,
  Service Champions