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Business Profile

Heating and Air Conditioning

Service Champions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Service Champions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Service Champions has 6 locations, listed below.

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    Customer Review Ratings

    4.91

    Average of 734 Customer Reviews

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    Review Details

    • Timothy S

      Date: 06/26/2025

      Christian inspected our heater and a/c for our annual check up. He was very thorough and professional. His communication skills were also excellent which is a real plus. I hope that he is assigned to service our equipment in the future.

    • David D

      Date: 06/25/2025

      ******, our technician, came out just to give the heater and ********** a checkup/tuneup. ****** was friendly and competent and respectful of our time and needs. When he finished, he explained the status of the systems health when he arrived, what steps he took to fine-tune its performance, and how the system should perform moving forward. He pointed out some normal wear and tear to keep an eye on this coming year. We are happy with Service Champions.

    • Julie R

      Date: 06/02/2025

      We have spent the last 6 months trying to get the is company to make sure we pass inspection on a heat pump they put on our house. The unit is horribly noisy, it ran non-stop (they replaced the thermostat), their sales person can not add as he keeps submitting the wrong load calculations to the city. They are now trying to replace our electric dryer with a gas one as a solution. We have solar that is very efficient. We are at a loss with this company, it take up to if not long than three weeks or more for a response, they do not make appointments with the inspectors, they do not seem to care if a unit is a safety issue and that it could catch fire. We are stuck with a unit that wakes us up in the night and now we find out it can catch our house on fire. Please think long and hard before using this company.

      Service Champions

      Date: 06/03/2025

      Hello *****,Thank you for sharing your experience with us. Your feedback is incredibly important, and we truly appreciate the opportunity to learn from it. Were genuinely sorry to hear about the difficulties you've encountered with your heat pump installation, and we completely understand how frustrating this must be for you.Your safety and satisfaction are our top priorities, and we take all feedback seriously, especially when it comes to safety concerns. We recognize that communication is vital, and while we aim to respond promptly to inquiries, we acknowledge that there have been delays. We're actively working on improving our response times and appointment scheduling to serve you better in the future.We also understand that a noisy heat pump can disrupt your comfort at home. If you haven't already, please reach out to our service department so we can send a technician to assess the noise levels and overall performance of your unit. Regarding load calculations, we know how crucial they are for optimal system performance. If there were any inaccuracies, rest assured we will address them immediately. Safety is our non-negotiable priority, and if there are any concerns about potential hazards, we will act ********** for the suggestion of replacing your electric dryer with a gas model, that was intended to enhance energy efficiency based on your solar setup. However, were more than willing to explore alternatives that suit your needs better.Ultimately, our goal is to ensure you're fully satisfied with your installation and that your home remains safe and comfortable. Please contact our Solutions Response Team directly at ************, as we're committed to resolving these issues as quickly as possible.Thank you for your patience as we work through this together. Your insights are invaluable in helping us improve our services.

    • MARK R

      Date: 04/08/2025

      If you're into spending $191 for absolutely nothing, this company is a dream come true. My furnace broke, the tech came out, told me I needed a part, and promised a follow-up in 3 daysthen disappeared into the abyss. Oh, but not before upselling me an MVP membership for those sweet "discounts" that never materialized. I called daily for a week and was fed the same linewe'll get back to youby five different **** who apparently have never seen a manager in their lives. Even the so-called Chief Enthusiasm Officer ignored my email. Diamond certified? More like cubic zirconia. Buyer bewarethis company is where good service goes to die.

      Service Champions

      Date: 04/22/2025

      Hello ****, Thank you so much for reaching out to us! We genuinely appreciate your patience as we work to resolve your concerns. I want to sincerely apologize for the experience you've had; your satisfaction is our top priority. I'm pleased to inform you that our Service Manager has successfully ordered the necessary parts. However, I noticed that the job was canceled on your end. Our admin team has also addressed the issues with your MVP+ membership, and we are committed to making sure everything is in order. We truly regret any lapses in communication from our side, and we are dedicated to ensuring that all your concerns are fully resolved. If you have any further questions or need additional assistance, please dont hesitate to reach out. You can contact us directly at ************.

    • Shannon I

      Date: 03/25/2025

      Service Champions was wonderful to work with. From our sales representative, ****, to our installer, ****, they were knowledgeable, professional, and answered all our questions. They were both wonderful to work with and would recommend them for all your needs! If we need anything in the future, they will be our first call!

    • Marisa V

      Date: 03/24/2025

      Service champion technician was efficient and gave clear explanation of his findings.

    • Dolly A

      Date: 03/23/2025

      First class!! Always a pleasure experience, with knowledgeable technicians!! I have had excellent experiences for many years!

    • Jesusa D

      Date: 03/22/2025

      Steve * the service maintenance guy was efficient and knowledgeable. He did an excellent job of checking beyond his assigned tasks. This guy was respectful of our property and courteous.

    • Bernie F

      Date: 03/18/2025

      Very good, the employee was polite and attentive and explained what had happened and said that we could call if there was any other problem.

    • David P

      Date: 03/13/2025

      They are thoroughand knowledgeable. Highly satisfied with all the work they performed. He was at my house 2 hours doing my yearly checkup.

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