Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blackhawk Network Holdings, Inc.

  6220 Stoneridge Mall Rd Pleasanton, CA 94588-3260

  
• 

  Blackhawk Network Inc

  25 Pearl St Portland, ME 04101-4178

  
• 

  Blackhawk Network Holdings Inc

  16610 N Black Canyon Hwy Ste B-105 Phoenix, AZ 85053-4036

  
• 

  Blackhawk Network Holdings, Inc.

  680 Andersen Dr Ste 430 Foster Plaza 10 Pittsburgh, PA 15220-2761

• 

  Blackhawk Network Holdings, Inc.

  3501 Olympus Blvd Ste 200 Coppell, TX 75019-6292

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th I was issued a card for the value of $150. Between then and my first attempt to use the card on September 17th the company changed the card without emailing or texting me to notify me. The new card numbers they issued me were accessible to another party who used $145 of the balance. After contacting the support number provided on the virtual card the agent accepted full responsibility and claimed I had done nothing wrong. They forced me to open an investigation (even having to open it themselves) despite my pleas that no investigation is necessary when they are at fault for losing my funds. The company has now contacted me to say this dispute process was unsuccessful. In an attempt to cover up their mistake I was sent an email on the 18th of September alerting me of the card change. Here is my case number for reference - cs8302760 I have waited long enough for what I am owed and it is time the company makes me whole. Thank you.

  

  Business Response

  Date: 10/12/2022

  October 12, 2022
  
  Better Business Bureau
  Complaint Case:  18143561
  
  RE: ***************************
  
  Dear *****,
  
  On September 29, 2022, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding our dispute process concerning funds that were removed from a Rybbon Virtual Prepaid MasterCard gift card ending in ****. Blackhawk is the program manager for these gift cards on behalf of the issuing bank, MetaBank.
  
  On September 17, 2022, we received a phone call from ****************, advising that he had received a notification on his phone regarding unauthorized activity on the gift card ending in ****. Case CS8302760 was created, and Dispute Case DS0399830 was created to address the disputed charges. The gift card in question was replaced previously for a gift card ending in ****. On September 17, 2022, an email was sent with a Dispute Form within DS0399830, requesting the Dispute Form be filled out and returned with the disputed transactions being listed correctly,confirming that ****************' personal information was listed correctly, the reason for the dispute was selected, and that the form be signed. **************** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days. On September 21, 2022, an email was sent to ***************, advising that we were continuing to work with the merchant or merchants in question to resolve this dispute.  On September 23, 2022, an email was sent to ****************, advising that we were awaiting an internal resolution to his concern, and a follow-up email was sent on September 26, 2022, advising of the same. On September 29, 2022, Case CS8302760 was closed in lieu of the Dispute Case to ensure the proper Dispute process was being followed. On October 1, 2022, an email was sent to ***************, advising that we were continuing to work with the merchant or merchants in question to resolve this dispute as well as reminding **************** that a resolution to this process can take thirty (30) to ninety (90) days from the date the requested documentation is received.
  
  As of October 12, 2022, we are still awaiting a response from the merchant supporting or refuting the charges in question. Per the rules of the card network associated with this card type,we are required to allow the merchant thirty (30) days to provide proof that the charges are legitimate. Once our Dispute team has reached a resolution, an email will be sent to **************** within the Dispute Case advising him of such. We sincerely apologize for any inconvenience **************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  ***********************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ****************************************************

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18143561
  
  I am rejecting this response because: you have admited you changed the gift for another. That means it is your fault (as admitted by your agents) and therefore your responsiblity to resolve this by giving me my money. The merchant and myself have done nothing wrong. It is your company who failed to keep the orginally provided card active and your company who allowed my funds to be taken without my consent. 

  
  

  I see no reason to wait for the merchants response when it is YOU who have failed. Again your agent admited as much.

  
  

  Furthermore, you claim the issue is "resolved" at the end of your message despite previously in the same message saying I am awaiting resolution. I deserve access to my funds and will reject any apologies you have to give until you give me access to my funds.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/13/2022

  October 12, 2022
  
  Better Business Bureau
  Complaint Case:  18143561
  
  RE: ***************************
  
  Dear *****,
  
  On October 13, 2022, Blackhawk Networks (Blackhawk) received a rejection to our response to a complaint from *************************** regarding our dispute process concerning funds that were removed from a Rybbon Virtual Prepaid MasterCard gift card ending in ****. Blackhawk is the program manager for these gift cards on behalf of the issuing bank,MetaBank.
  
  As mentioned in our previous response, we are awaiting a response from the merchant in question either supporting the charge as legitimate or refuting it. Once we have completed our investigation with the merchant, a response will be provided to **************** advising of the final disposition. Because of the rules set forth by the card network associated with this gift card type, we must allow thirty (30) days for the merchant to provide documentation supporting the charge or refuting its legitimacy. Because of the nature of the dispute, the gift card was replaced as a security precaution as well as to ensure no further fraudulent transactions were taken from it. We sincerely apologize for any inconvenience **************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  ***********************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ****************************************************

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18143561
  
  I am rejecting this response because: the card was replaced prior to fraudulent charges. The bussiness changed the card to a card which had been used. Now they expect me to be without my money for what is going on 2 months. I would like to know if the bussiness will be providing me compensation for the time which I have been without my funds? I would also to know why if the agent admited I am not at fault that I am still being kept from my funds?

  
  

  I believe compensating me in full while the bussiness works to retrieve funds from the merchant is msot fair given the cirucmstances I have previously explained.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12 I received a notification on my phone via the wallet app that Blackhawk had suspended my virtual prepaid credit card. When I contacted them about this they had said that there was a pending charge from ***** for **** yen or approximately $230 and a foreign exchange charge of $4.60. I explained to the representative that was not me nor did I authorize it and to please not push it through. He said that it may not and that if it did I could dispute it. It went through several days before he said it would, which was 9/23.*** spent so much time on the phone talking to multiple reps and filling out forms to dispute this outrageous and sketchy charge that shouldnt have gone through in the first place. I received an email saying that theyre still in contact with the merchant but when I go to the website (lycinmg.com) with the name-************************************** listed under the charge it takes me to some strange arbitrary page that is not a website. I dont even know if Im going to get my money back.There is something shady and dishonest going on.

  

  Business Response

  Date: 10/04/2022

  October 4, 2022
  
  Better Business Bureau
  Complaint Case:  18120908
  
  RE: ***************************
  
  Dear *****,
  
  On September 23, 2022, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding fraudulent transaction on a MasterCard gift card ending in **** totaling $234.54. Blackhawk is the program manager for these gift cards on behalf of the issuing bank,MetaBank.
  
  On September 14, 2022, we received a phone call from **************** advising that there transactions that she did not recognize on her account. Dispute Case DS0397034 was created, and a photo of her phone bill or utility bill was requested to validate her name and address. **************** responded with a photo of her driver's license as well as the filled-out Dispute Form. On September 15, 2022, **************** updated the Dispute form with a new charge to be disputed as well as re-submitting a photo of her driver's license. On September 18, 2022, **************** called to follow up on the Dispute case, and we advised that we were continuing to investigate the charges and advised of a thirty (30) to ninety (90) day resolution timeframe.On September 19, 2022, an email was sent to **************** advising that all requested documentation had been received and we were continuing our investigation with the merchant in question. On September 20, 2022, we sent a follow up email to ****************, advising that we were continuing to work with the merchant regarding the transaction as well as advising that due to our card network rules we must allow a period of thirty (30) days from the date the required information has been received from the customer for the merchant to respond to our request for more information to support or deny the claim. On September 25, 2022, an email was sent to **************** advising that due to security purposes we were unable to inform of specifics regarding our investigation and reassured **************** that we were doing our due diligence to address her concern.
  
  As of October 4, 2022, we are still awaiting a response from the merchant regarding ****************' disputed charges. Once we have either received a response from the merchant or the thirty (30) day timeframe has lapsed, we will update her accordingly with the results. We would like **************** to rest assured that we are working diligently to address this important matter, and sincerely apologize for any inconvenience she may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  ***********************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ****************************************************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received multiple Gift Cards over several years from my children as Birthday and Christmas gifts. The cards totaled $900 and were valid through April **** and January ****. I used $135.00 and saved the rest for a large purchase. The cards were always in my possession in a locked drawer. In August 2022 I attempted to use one and the charge would not go through. When I called there was no balance. I called on each card and found that on 3/11 and 3/12/2022 all of the cards were drained of the funds. When I called to notify them I was told it is past 60 days and nothing could be done. I argued that there was no reason for me to be calling to check on the balances since I had the cards and had not used them. They sent some dispute paperwork and then I received notice the disputes were closed because it was past the ********************************** my possession and were all accessed on the same 2 days months after I had received the last card. I did not store the card information on my computer so I was not hacked. Perhaps their system was hacked however, Blackhawk and ********* firmly refuse to stand behind their product insisting it is past 60 days and nothing can be done. $765 is a lot of money to have stolen and the money was my children's. Once I began searching on-line it was obvious that it is quite easy for hackers to steal the information and spend the money something buyers should be warned of before purchasing a worthless gift card.

  

  Business Response

  Date: 10/04/2022

  October 4, 2022
  
  Better Business Bureau
  Complaint Case:  18063222
  
  RE: ***************************
  
  Dear *****,
  
  On September 22, 2022, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding some unauthorized transactions on five ************* gift cards. Blackhawk is a program manager of this card type on behalf of MetaBank.
  
  On September 16, 2022, ******************* called to report some unauthorized transactions on multiple gift cards,with the dispute amounts totaling $765. Dispute cases DS0398608, DS0398626,DS0398591, DS0398599 and DS0398619 were created for ************************ concern. ******************* advised that she was also aware of the dispute timeframe of sixty (60)days to report the unauthorized transaction and would like to request for a second chance to recover her lost funds. On September 21, 2022, a Past Time letter was emailed to ******************** in regard to Dispute Cases DS0398626, DS0398591 and DS0398619, advising that we were unable to make any exceptions to recover the funds as the reported transactions were made in March and had already past the dispute timeframe of sixty (60) days. On September 22, 2022, a Past Time letter was emailed to ******************** regarding Dispute Cases DS0398608 and DS0398599, advising that we were unable to make any exceptions for funds recovery as the dispute timeframe of sixty (60) days has already been past.
  
  Our research shows that all the unauthorized transactions were made in March and the reporting timeframe has lapsed for ********************. Due to the nature of the complaint as well as working in the best interest of our customers, we have reissued the dispute funds of totaling $765.00 onto five (5) new gift cards, one with the balance of $65.00, one with the balance of $100.00 and three with the balance of $200.00.The new gift cards have been sent to the physical address listed in this complaint. The expected delivery date is October 05, 2022, although this date may change due to unexpected conditions. ******************** may track the delivery of this gift card by going to UPS.com and entering the tracking number 1ZEW97930296602729. We sincerely apologize for any inconvenience ******************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  *************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ***************************************

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got 2 omni prepaid cards as a reward and i was not aware was going to expired as I was new to ****** and when I reached to omni cards they didnt help me saying we cannot do anything hence they new it was not used just expired they should exchange , i did try to reach out to them but they didnt help me, i am adding case no i have CS8277701 Cs8268858 case for gift card Let me know if you guys need more info

  

  Business Response

  Date: 09/27/2022

  September 27, 2022
  
  Better Business Bureau
  Complaint Case:  18060138
  
  RE: *******************************
  
  Dear *****,
  
  On September 22, 2022, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding two expired Omni ************ gift cards totaling $40 CAD. Blackhawk is a program manager of this card type on behalf of Omni Cards.
  
  Our research into these cards has been determined that while the gift cards itself can expire, the funds associated with the gift card do not. Due to the nature of this complaint, we have reissued the expired funds totaling $40.00 CAD onto two new gift cards,which has been sent to the physical address listed in this complaint. The expected delivery date is September 27, 2022, although this date may change due to unexpected conditions. **************** may track the delivery of this gift card by going to UPS.com and entering the tracking number 1ZEW97930498946646. We sincerely apologize for any inconvenience **************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to ** with any further questions.
  
  Best Regards,
  
  *************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ***************************************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've got four gift cards that's got my money just **** gone nobody will help me and every time I tried to give them what they need the email says it's not found and then when I do get someone on the chat they said they're going to have someone to call me no one calls me no one talks to me no one wants to help me they gave me case numbers but then you can't get back a hold of them and then they said the time has ran out I would like to have my money back on my cards I would like to find out where my money went from my cards I would like something done I would like this company to be able to be responsible enough to have a direct line for people that really have problems I've got $1,500 to $2,000 missing off of my cards and they can't help me and they can they say they can but then they won't they won't help me to tell me my time run out because I get to run around and I can't get back a hold of them I just can't get a hold of nobody and not knowing direct to help me to do nothing before they say your time **** out I need my money back on my cards I need something done with this company this company I believe is part of the fraud I believe it's part of the frog because that way when it gets missing money it comes back and they can run it around and blow it off I'm not blowing it off I want to know I want my money and I want this company to be on blast that it's not a good company it is bad and I think they're part of the scam can you help me out

  

  Business Response

  Date: 10/06/2022

  October 6, 2022
  
  Better Business Bureau
  Complaint Case:  18060813
  
  RE: *****************************
  
  Dear *****,
  
  On September 22, 2022, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding gift cards that he purchased that do not have any funds. Blackhawk is the program manager for three of the gift cards provided on behalf of the issuing bank,Metabank.
  
  On September 22, 2022, we received a phone call from ****************** regarding three ************ gift cards that were purchased in a physical location but were unable to be used. Case CS8332389 was created, and ****************** was advised that he would need to return to the place of purchase with a receipt as we can only assist with orders placed online for these gift card types.
  
  On September 22, 2022, we requested photos of the gift cards in question, with a response being received on September 26, 2022 with photos of two (2) ************ gift cards as well as three generic **** gift cards. Our research into the gift card numbers has determined that the gift cards ending in **** and **** are active with a full balance of $500, with no activity. On September 30, 2022, Dispute Case DS0408023 was opened regarding the gift card ending in **** to dispute charges totaling $178. ****************** was sent an email advising that due to the type of claim being processed, a new card ending in **** was sent as a security precaution.We also requested that we receive a filled-out Dispute form, making sure that the form was signed and the reason for the dispute was selected. As of October 5, 2022, our Dispute team is still investigating this claim. Once our Dispute team has concluded their investigation with the merchant in question, a follow up email will be sent to ****************** advising of the final resolution, with a standard resolution timeframe being between thirty (30) and ninety (90) days,with the investigation typically taking no longer than sixty (60) days. We sincerely apologize for any inconvenience ****************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  ***********************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ****************************************************

  

  Business Response

  Date: 10/10/2022

  October 6, 2022
  
  Better Business Bureau
  Complaint Case:  18060813
  
  RE: *****************************
  
  Dear *****,
  
  On September 22, 2022, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding gift cards that he purchased that do not have any funds. Blackhawk is the program manager for three of the gift cards provided on behalf of the issuing bank, Metabank.
  
  On September 22, 2022, we received a phone call from ****************** regarding three ************ gift cards that were purchased in a physical location but were unable to be used. Case CS8332389 was created, and ****************** was advised that he would need to return to the place of purchase with a receipt as we can only assist with orders placed online for these gift card types.
  
  On September 22, 2022, we requested photos of the gift cards in question, with a response being received on September 26, 2022 with photos of two (2) ************ gift cards as well as three generic **** gift cards. Our research into the gift card numbers has determined that the gift cards ending in **** and **** are active with a full balance of $500, with no activity. On September 30, 2022, Dispute Case DS0408023 was opened regarding the gift card ending in **** to dispute charges totaling $178. ****************** was sent an email advising that due to the type of claim being processed, a new card ending in **** was sent as a security precaution. We also requested that we receive a filled-out Dispute form, making sure that the form was signed and the reason for the dispute was selected. As of October 5, 2022, our Dispute team is still investigating this claim. Once our Dispute team has concluded their investigation with the merchant in question, a follow up email will be sent to ****************** advising of the final resolution, with a standard resolution timeframe being between thirty (30) and ninety (90) days, with the investigation typically taking no longer than sixty (60) days. We sincerely apologize for any inconvenience ****************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  ***********************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ****************************************************

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gift card i was issued was put in a block for some reason. I was told in 9/16/22 that the account was under review and i would expect the card to be reactivated or someone would reach out to me in 48 hours. As of 9/21/22 i have not received a call back nor access to the gift card I was issued. Upon calling and speaking with Supervisor **** A rep #***** i was informed that my account was still under review and would not provide me with details as to why nor a time frame as to when my issue would be resolved even though the expressed 48 hours that was promised to me had passed. I still have no access to my funds and and beginning to believe i am being profiled. This is completely unprofessional.

  

  Business Response

  Date: 10/05/2022

  October 5, 2022
  
  Better Business Bureau
  Complaint Case:  18060026
  
  RE: *************************
  
  Dear *****,
  
  On September 22, 2022, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a **** gift card that they cannot access the funds to. Blackhawk is the program manager for these gift cards on behalf of the issuing bank, MetaBank.
  
  On September 14, 2022, we received a call from **************, advising that he could not access the funds on his gift card. Case CS8280998 was created, and ************** was advised that we would investigate the cause to determine a resolution. On September 17, 2022,we sent an email to ************** at ************************* requesting verification of transactions on the gift card in question and a new gift card was sent to him. We received a phone call on September 17, 2022 from ***************advising that he could not access the funds on his replacement gift card. Case CS8303033 was created, and an email was sent advising that we were working to address his concern. On September 21, 2022, we received a call from **************,requesting access to his profile to access his card. On September 22, 2022, an email was sent to ************** advising that he can reset his account password at https://myprepaidcenter.com/forgot-password. On September 23, 2022, an email was sent to ************** within CS8303033, advising that his concern has been escalated and an update has been requested. On September 26, 2022, Case CS8280998 was closed due to no response to our request for transaction verification. On September 28, 2022, an email was sent to ************** within CS8303033, requesting his name, mailing address, original code value, and the company that gave him the code due to our records showing that a new profile was created with his name and email address. ************** responded with the requested information on September 29, 2022. On the same date, we received a phone call from ************** with concerns regarding the ongoing issue. ************** was advised of the email that was sent on that date requesting information.
  
  On September 29, 2022, Case CS8389566 was created due to an escalated phone call from ************** regarding the timeframe it was taking to address his concern. On October 4, 2022, the replacement gift card was unblocked and added to his new profile for him to use. We sincerely apologize for any inconvenience ************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  ***********************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ****************************************************

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** Law requires that gift cards with less than $10 in value on them be exchangeable for cash. I am a ** resident but have been unable to reach Giftcard.com or Blackhawk Networks. Calling the number on the back of the card gets an automated phone system with no ability to reach a human or request the cash exchange. How can I request the cash exchange on the cards in question?

  

  Business Response

  Date: 10/03/2022

  VIA BBB WEBSITE
  
  October 3, 2022
  
  Better Business Bureau
  Complaint Case:  18059412
  
  RE: *******************************
  
  Dear *****,
  
  On September 22, 2022,Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding a request to have the funds from multiple gift cards converted into cash.
  
  On September 23, we reached out to ************************** and have confirmed ************************** would like to convert twenty (20) gift cards that he had in his possession, each having a balance of $0.82, into cash. On September 28, 2022, we reached out to ************************** to request photos of the front and back of the gift cards in question so we could investigate how best to consolidate all the funds from all twenty (20) gift cards into one gift card. On September 29, 2022, ************************** responded with the requested information. On September 30 and October 3, 2022, ************************** requested for a follow up through email communication about his request.
  
  As of October 03, 2022, we have confirmed that the gift cards were all activated with $100.00 as the original amount, and all cards were redeemed with the remaining balance of $0.82. We have consolidated all the remaining funds from the twenty (20) gift cards into one of the gift cards in ****************************** possession. The remaining funds totaling $15.54 has been added to the gift card ending in ********************************************************* **** has been updated from $0.82 to $16.40. We sincerely apologize for any inconvenience ************************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  *************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ***************************************

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18059412
  
  I am rejecting this response because the response is not germane to my complaint/request. ** law requires that vendors allow customers to cash out gift cards with balance less than $5.  ************* contacted me on 9/29 hut has not responded to any emails since.  I again request details on how to cash out these cards per ** law.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a gift card which was issued to me as a payment for work. It did not occur to me that it expired as this is CA company and in CA there is a law against companies taking funds from gift cards for non use. I went to use the card and I was told it was expired and Blackhawk had taken ****** from me without my knowledge. They did not notify me in any way that the card was expiring or give me an opportunity to use it. I would like the funds reissued by check or giftcard. I thin that is something that should be possible and I would think they should want to help out as they are a CA company and there are laws to protect consumers from companies that are doing what they did to me. Please assist me with this claim.

  

  Business Response

  Date: 09/27/2022

  September 27, 2022
  
  Better Business Bureau
  Complaint Case:  18058822
  
  RE: ***********************
  
  Dear *****,
  
  On September 21, 2022, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding an expired ************* gift card totaling $283.20. Blackhawk is a program manager of this card type on behalf of MetaBank.
  
  Our research into this card has been determined that the funds associated with the gift card were removed after the expiration date as referenced in the terms and conditions of the gift card itself. As a one-time courtesy, we have reissued the removed funds totaling $283.20 onto a new gift card which has been sent to the physical address listed in this complaint. The expected delivery date is September 27,2022, although this date may change due to unexpected conditions. ************** may track the delivery of this gift card by going to UPS.com and entering the tracking number 1ZEW97930293595270. We sincerely apologize for any inconvenience ************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to ** with any further questions.
  
  Best Regards,
  
  *************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ***************************************

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to know why they sent me these papers? Am I in trouble? Do these papers suppose to be for me?

  

  Business Response

  Date: 09/21/2022

  September 21, 2022
  
  Better Business Bureau
  Complaint Case:  18055030
  
  RE: ***********************
  
  Dear *****,
  
  On September 21, 2022, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding a summons to appear before the Court of General Sessions of Shelby County,********* that he was unsure as to reason he received.
  
  In researching this, it appears that Blackhawk and ****** Play are being listed as defendants while a ***************************** is listed as the plaintiff. Blackhawk cannot advise as to what ***************** should or should not do, as we are not their legal counsel. We sincerely apologize for any inconvenience ****************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to ** with any further questions.
  
  Best Regards,
  
  ***********************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ****************************************************

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:
  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will show this to the court.

  Thank you.
  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $50 **** Debit Gift Card from Blackhawk Network **********. When I try to use it at a store, the card does not work. When I go online at www.giftcardmall.com/mygift it confirms my $50 balance. When I try to call them, ************, they dont answer. They also do not respond to emails. How do I get my $50?

  

  Business Response

  Date: 09/28/2022

  September 28, 2022
  
  Better Business Bureau
  Complaint Case:  18050702
  
  RE: *************************
  
  Dear *****,
  
  On September 20, 2022, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a **** gift card totaling $50 that could not work.
  
  Our research into this card has determined that the gift card retains the full $50 balance. We have also confirmed that there are no transaction attempts on the gift card itself; therefore,we have determined that we are unable to process the refund as the gift card does not appear to show any problems. If ******************** continue to experience any roadblocks with using this gift card on any online or physical store that accept **** gift cards or Debit cards, we invite ******************** to contact our customer service department by using either the phone number or the website located on the back of the gift card. We sincerely apologize for any inconvenience ******************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to ** with any further questions.
  
  Best Regards,
  
  *************
  Blackhawk Network
  Regulatory Complaint Specialist
  ****, ** 89521
  www.BlackhawkNetwork.com
  ***************************************

  Customer Answer

  Date: 10/01/2022

   
  Complaint: 18050702
  
  I am rejecting this response because:  We have tried using this card again in stores and on-line.  It says the "
  Card is declined."  Same as it always has.  When'd we go on your website, it shows it has a $50.00 balance but IT DOES NOT WORK WHEN TRYING TO MAKE A PURCHASE!.  I am sick of the games.  PLEASE REFUND US OUR $50.00.

  
  

  Sincerely,
  
  *************************