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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,987 Customer Reviews
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Review fromDaniel D
Date: 06/11/2025
5 starsDaniel D
Date: 06/11/2025
I called twice and both times the customer representatives were knowledgeable and courteous!!
Blackhawk Network Holdings, Inc.
Date: 06/12/2025
Dear ******,Thank you for your kind words and 5-star review! We're thrilled to hear that both of your interactions with our customer service team were met with knowledgeable and courteous support. Providing a positive and professional experience is very important to us, and your feedback reinforces our commitment to excellent service.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromWayne F
Date: 06/05/2025
3 starsWayne F
Date: 06/05/2025
I haven't received the ****** Tire Ecard that I was Site to get and no one seems to know where it is even though I received an email saying my rebate application was approved and I would receive am ecard within 2 to 3 days. So far I have received nothing. I have contacted ****************** and *** but no one has gotten back to me about this issue.Blackhawk Network Holdings, Inc.
Date: 06/06/2025
Hello ******,Thank you for sharing your experience. We're truly sorry for the frustration caused by the delay in receiving your ****** Tire eCard and the difficulty reaching support. Our team will be reaching out to you directly to assist and help resolve this as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromNitsan W
Date: 06/04/2025
1 starNitsan W
Date: 06/04/2025
Buyer beware! If you do not use your card by the expiry date they will not extend the date for you and will effectively STEAL your balance. Their terms and conditions apparently allow them to keep your money if you do not use the funds in time.Blackhawk Network Holdings, Inc.
Date: 06/06/2025
Hello Nitsan,Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating this must be. We take concerns like this seriously and would like the opportunity to look into your situation further. A member of our team will be reaching out to you directly to discuss the issue and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJerril S
Date: 06/03/2025
5 starsJerril S
Date: 06/03/2025
Great company!! And, HIGHLY RECOMMENDED!! They will take care of your needs most proper and efficiently. Keep up the good work ??????Blackhawk Network Holdings, Inc.
Date: 06/04/2025
Hello ******,Thank you so much for the kind words and recommendation! We're truly grateful for your support and are thrilled to hear that you had a positive experience with our service. It's always our goal to meet your needs promptly and efficiently. Your encouragement means a lot to our teamwe'll keep working hard to continue delivering the service you expect and deserve!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJohn B
Date: 06/02/2025
1 starI received a gift card through a settlement. When I attempted to claim it through ***, I was given an error page. I attempted to call customer support and they were no help at all. They then opened an investigation and after weeks of no contact I was told they were going to ship me a physical card instead. Would never use this company again.Review fromAugustus P
Date: 05/30/2025
1 starAbsolutely terrible customer service - they emailed me a code to access the money they owed me on 5/27/25, but the card tied to that code expired in MARCH. they have given my a time frame of when to expect the card via email THREE times now, and each time I call they keep extending the time frame with no care in the world as to their client's experience.Review fromMelissa G
Date: 05/30/2025
1 starMelissa G
Date: 05/30/2025
I wanted to get a new card because my previous card had expired. On the card, it said "funds do not expire" and the way to get a new card was also clearly explained in the terms in condition. Upon entering my card information, the automated system said "Card has expired (which was true) and fund will not be available anymore (which wasn't true). A customer service *** will say the same information." I wasn't given any option to contact customer service. I probably fumbled on the automated system for ***** minutes trying to find an option to contact customer service. When I finally found one randomly, the customer service *** (who was great) was able to resolve my request in less than 2 minutes. If I had listened to the automated system I would have lost $350.Blackhawk Network Holdings, Inc.
Date: 06/03/2025
Dear *******,Thank you for taking the time to share your experience. We sincerely apologize for the confusion and difficulty you encountered while navigating our automated system. We appreciate your feedback regarding the messaging and accessibility of live support, and we're glad to hear that our representative was able to resolve your issue promptly once connected. Please know that your comments have been shared with the appropriate teams to help us improve the experience for all customers moving forward.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromFran M
Date: 05/29/2025
5 starsFran M
Date: 05/29/2025
The representative that assisted me was very friendly, helpful and professional. He was thoughtful and sensitive to my needs. I would definitely recommend them.Blackhawk Network Holdings, Inc.
Date: 05/30/2025
Hello ********,Thank you so much for your kind words! We're thrilled to hear that our representative provided you with friendly, professional, and thoughtful support. It means a lot to know we were able to meet your needs and leave a positive impression. Your recommendation is truly appreciated, and we're grateful for the opportunity to assist you.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDelphina R
Date: 05/29/2025
5 starsDelphina R
Date: 05/29/2025
I enjoy the service and unique way the BBB has helped out in my daily activities **** made it simpler for me to get things done.Blackhawk Network Holdings, Inc.
Date: 05/30/2025
Hello ********,Thank you so much for your kind words and 5-star review! We're thrilled to hear that you've had a positive experience and that our service has helped simplify your daily activities. Your feedback means a lot to us, and we're grateful for the opportunity to support you. If there's ever anything more we can do to assist, please don't hesitate to reach out.Regards,******* *.Customer Service Team ****************************Review fromVanessa C
Date: 05/27/2025
5 starsVanessa C
Date: 05/27/2025
They were very helpful in resolving an issue I had with a card. I would recommend them to a friend.Blackhawk Network Holdings, Inc.
Date: 05/28/2025
Hello Van,Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and resolve the issue with your card. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience. We're always here to help whenever you need us.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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