Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,125 total complaints in the last 3 years.
- 388 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday I received an email from Blackhawk saying they were processing my complaint and that someone would contact me shortly.This morning I received anither email saying they are closing the case since they did not hear from me in the last 48 hours.This is a total scam and i am now filing suit.
Business Response
Date: 09/19/2022
September 19, 2022
Better Business Bureau
Complaint Case: 18018430
RE: *************************
Dear *****,
On September 13, 2022, Blackhawk Networks (Blackhawk) received a complaint from Waundell ******** regarding a Giftcards.com order that was not received. Blackhawk is the program manager of these orders.
On August 11, 2022, we received an Online Contact Form from our Giftcards.com website advising that order ******** had not been received by its intended recipient. Case CS8043320 was created, and a response was sent confirming the email address as ************************ and advising to have the recipient check their junk mail, Spam, and promotional folders for the email as occasionally email filter settings prevent the email from being delivered directly into the recipients inbox. Case CS8043320 was closed on August 17, 2022. On September 9, 2022, we received an Online Contact Form from our Giftcards.com website advising that the order still had not been received. Case CS8241522 was created, and an email was sent advising that a refund would take three (3) to five (5) business days and requesting confirmation that a refund is requested. Case CS8241522 was closed on September 13, 2022 due to no response to our request within forty-eight (48) hours.
On September 14, 2022, an email was sent, advising that a refund of $105.95 was processed and to allow three (3) to six (6) business days for the funds to appear in the account used to make the purchase. We sincerely apologize for any inconvenience this may have caused.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.Although the communication was not as they stated, I did finally get my money back and will never patronize their business again.
Sincerely,
*************************Initial Complaint
Date:09/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got $100 gift card because of Visible offer. I used the gift card in Feb 2022 and got refund this $100 from an merchant around July 2022. I've been trying to contact Visible, redeem the gift card code, contact BHN. But ******* said needing to contact BHN. The gift card code only shown redeemed on the website. Finally got connection with BHN. However *** said the gift card is already expired. Said trying to make an exception to issue this $100, but clearly they're not trying because BHN is not issuing (no exception!). My case number with BHN is CS8241360. With regular gift card is available to use for 10(?) years, it is not reasonable to set so short on this one. Even so, I've use this $100 but it got refund unfortunately. *** is trying to reply my request with 1 minutes effort to earn $6,000 hourly rate. It is so unfair.Business Response
Date: 09/13/2022
September 13, 2022
Better Business Bureau
Complaint Case: 18009392
RE: *****************
Dear *****,
On September 11, 2022, Blackhawk Networks (Blackhawk) received a complaint from ***************** regarding a ******* Visible Virtual Rewards gift card that could not have the funds reissued after the expiration date. Blackhawk is a third-party vendor for these gift cards
On September 9, 2022, we received a phone call from ********** requesting the eGift Certificate Retrieval Link for his ******* Visible Virtual MasterCard. Case CS8241360 was created and an email was sent inquiring as to the reason why the gift card was not used before the expiration date as well as the full mailing address. ********* responded with the address requested, advising that due to him stopping the relationship with gexa.com, the funds were never fully used. Case CS8241360 was closed on September 10, 2022, advising that the funds could not be put onto a new gift card due at that time.
The Terms and Conditions for this gift card do state that the funds would no longer be available on the gift card after the expiration date. However, as a one-time courtesy, we have reissued the remaining funds, $77.78, onto a new card ending in ****. Mr. ************* track the status of this new card using the tracking number 1ZEW97930295221651 at www.ups.com.. We sincerely apologize for any inconvenience [complainants name] *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:09/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our prepaid **** gift card amount 500 dollars was stolen by a fraud transaction. We realized it today and called the company to get details. They are not ready to investigate, as its past 60 days after the fraud transaction was posted. Its the responsibility of the giftcardmall.com to detect fraud transactions. We want them to send us a new gift card worth 500 dollars as they failed to protect our money. The case that we opened with them was CS8249831Business Response
Date: 09/21/2022
September 21, 2022
Better Business Bureau
Complaint Case: 18008800
RE: ***************************
Dear *****,
On September 10, 2022, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding being unable to dispute a fraudulent transaction of $500 on a **** gift card ending in **** due to not reporting it within the acceptable timeframe. Blackhawk is the program manager for these gift card types on behalf of the issuing bank,MetaBank
On September 10, 2022, we received a phone call from ************** requesting to begin a dispute of a $500 charge on his gift card dated June 10, 2022. Case CS8249831 was created, and ************** was advised that per our Terms and Conditions, any charges that are not recognized must be reported to us within sixty (60) days from the date the charge or charges post to the account. Case CS8249831 was closed on September 13, 2022.
As mentioned previously, our Terms and Conditions state that any charge that a cardholder does not recognize must be reported within sixty (60) days of the charge in question. As a one-time courtesy, we have reissued the funds onto a new gift card ending in ****. ************** may use the tracking number 1ZEW97930292955114 at www.ups.com to check on the status of this replacement gift card at any time. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 09/26/2022
Hi,
Thank you so much for working on resolving this complaint. I have received the gift card worth 500 from black hawk just now.
Thank you
Sent from my iPhone
Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/5/22 I purchased an email gift card online at giftcards.com.My confirmation # is 10360495.The giftcard was for $100. I paid $105.95 with fees.It was to be delivered to my sister's email address: ************************ It was for my sister's birthday. She never received the email giftcard. She checked spam and junk folders and did not find an email.I contacted giftcards.com through the website contact page with the problem weeks ago. I received an auto email that they received my complaint but no one ever responded.Today I called their phone number and the prompts will not connect you to a live operator.So I filled out the web form again twice saying if I don't get my money back I will *** them.Business Response
Date: 09/19/2022
September 19, 2022
Better Business Bureau
Complaint Case: 18004061
RE: *************************
Dear *****,
On September 9, 2022 , Blackhawk Networks (Blackhawk) received a complaint from Waundell ******** regarding a Giftcards.com order that was not received by the intended recipient.
On August 11, 2022, we received an Online Contact Form from our Giftcards.com website advising that order ******** had not been received by its intended recipient. Case CS8043320 was created, and a response was sent confirming the email address as ************************ and advising to have the recipient check their junk mail, Spam, and promotional folders for the email as occasionally email filter settings prevent the email from being delivered directly into the recipients inbox. Case CS8043320 was closed on August 17, 2022. On September 9, 2022, we received an Online Contact Form from our Giftcards.com website advising that the order still had not been received. Case CS8241522 was created, and an email was sent advising that a refund **** take three (3) to five (5) business days and requesting confirmation that a refund is requested. Case CS8241522 was closed on September 13, 2022 due to no response to our request within forty-eight (48) hours.
On September 14, 2022, an email was sent, advising that a refund of $105.95 was processed and to allow three (3) to six (6) business days for the funds to appear in the account used to make the purchase. We sincerely apologize for any inconvenience this may have caused.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a reloadit card from my local Kroger with a value of $400. However I cannot use their website to place the funds into my account because the website does not work. I am receiving the same errors as many other customers and I believe they are doing this on purpose to people to attempt at stealing their money. I already had a reloadit safe account so logging in and loading the funds should be easy right? Not the case because every time you attempt to use the site it gives you an error rendering the website completely useless. The only way to add funds is through their website, which does not work. So this leads me to believe that they are stealing. There seems to be no way to get in touch with customer service as I have tried to call their **** number to no avail. I also do not see an email or any other way to get in contact besides a PO box which I know I will never get a response with a letter. Please help me get my money back.Business Response
Date: 10/10/2022
October 6, 2022
Better Business Bureau
Complaint Case: 17932488
RE: ***************************
Dear *******,
On October 3, 2022, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding roadblocks he was encountering adding funds into a ReloadIT account.
On September 7, 2022, we received a phone call from **************** to report that his online safe account was blocked. Case CS8231456 was created, and the agent speaking with **************** advised him to use the same device from which he created the account, to clear the cache and cookies from the browser history, as well as resetting the password. **************** stated that he did not have the original device upon which he created the account and that the password reset email was not received. **************** was advised to not attempt to log into his account for 24 hours. On September 8, 2022, an email was sent to **************** with the troubleshooting steps provided previously as well as an offer to issue a refund check for the amount purchased. **************** was requested to provide a copy of the purchase or activation receipt, a photo of the front and back of the gift card pack, and a photo of his ID along with confirmation that he would like a refund. On September 9, 2022, **************** confirmed that he would like a refund and provided the requested documentation.
On September 11, 2022, an email was sent to **************** confirming that a refund would be provided for $396.05 to the address provided. On September 19, 2022, a final email was sent to ****************, advising that the refund check for $396.05 would be sent as a four (4) by six (6) inch postcard on September 28, 2022. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
****************************************************
Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a **** Gift Card for my daughter's graduation, on 3 seperate occassions as soon as she has activated the card someone has stolen all the money from her card!! I demanded that Blackhawk send me a check and not another gift card, however, they stated that it would take 30 days to send a check, which I told them was fine. However, they sent ANOTHER gift card instead of a check and my daughter didn't even activate the card, just checked to see if they put the balance on there and the card had already been used by someone the exact same day in which they sent it to us. I have called countless times to get my money back and they refuse to issue me a refund in the form of a check or a money order.Business Response
Date: 09/19/2022
September 19, 2022
Better Business Bureau
Complaint Case: 17932002
RE: *************************************
Dear *****,
On September 8, 2022, Blackhawk Networks (Blackhawk) received a complaint from ************************************* regarding a request for a check to be sent for a refund instead of a gift card replacement due to fraudulent charges on a **** Sparkle physical gift card.Blackhawk is the program manager of these gift cards on behalf of the issuing bank, Metabank
On June 9, 2022, ******************** called in to report fraud on the **** gift card ending in ****. Dispute Case DS0364834 was created, a replacement gift card ending in **** was sent, and an email was sent advising that any disputed transactions that were still pending would be followed up on once they had posted to the card account. On June 15,2022, the requested documentation was received, and a Final Credit letter was sent to ********************, advising that a credit of $99.97 was applied to the replacement gift card. Dispute Case DS0364834 was closed as Resolved On September 3, 2022, *************************** contacted us stating the new replacement card with the full amount was compromised, with a $1.00 balance remaining. Dispute Case DS0364834 was created, a second replacement gift card ending in **** was sent, and an email was sent advising that any disputed transactions that were still pending would be followed up on once they had posted to the card account.On June 15, 2022, **************** was sent an email advising that a credit of $99.97 was applied to the second replacement gift card and Dispute Case DS0364834 was closed as Resolved.
On September 10, 2022. Dispute Case DS0394160 was created to address fraudulent charges on the second replacement gift card. A third replacement gift card ending in **** was sent,and an email was sent to **************** at ***************** advising that disputed balance was applied to the third replacement. We attempted to contact *************** by phone on September 13, 2022 to advise that the funds would be applied but we were unable to leave a voicemail.. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:09/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a reloadit card to put money on a card when every where else was closed put 70 dollars on it its been 3 weeks i have been trying to make a safe account to put the money on it so i can put it on my card and it dont work i call customer service they are no help and to get my money back they want my id and a bunch of stuff and proof of purchase i threw my receipts away so now they wont give me my money so they are pretty much robbing me 70 dollars and i can do anything about itBusiness Response
Date: 10/10/2022
October 10, 2022
Better Business Bureau
Complaint Case: 17919614
RE: *****************
Dear *******,
On October 3, 2022, Blackhawk Networks (Blackhawk) received a complaint from ***************** regarding roadblocks he encountered with creating an online ReloadIT account.
On August 27, 2022, we received a phone call from ************, advising that he was encountering issues with creating an online safe account, receiving the error message "there are too many loading devices". Case CS8150656 was created, and ************ was advised to delete the browser cookies and clear his cache. An email was sent to the email address ****************** with troubleshooting instructions, including closing all browser tabs, clearing the browser history and cookies, closing and re-opening the browser in question, and making sure that the browser he was using is the most current version of that browser. A follow-up email was sent on August 29, 2022, containing the same troubleshooting steps. On August 30, 2022, we received a response from ************, advising that the troubleshooting steps that were provided did not resolve the issue, and we responded with an email offering a refund of the ReloadIT pack. We requested photos of the Proof Of Purchase of the ReloadIT pack, a photo of the front and back of the card, a photo of **************** ID or utility bill, his mailing address, and his full name. A follow-up email was sent on August 31, 2022, requesting this information again as we had not received a response. On September 1, 2022, ************ responded, advising that he needed a confirmation email or verification email to start the online account, and on September 5, 2022, ************ advised us via email that he no longer had the receipt so a refund could be provided. On September 6, 2022, an email was sent to ************, advising that a refund cannot be processed without a photo of the proof of purchase. Case CS8150656 was closed on September 9, 2022.
We requested photos of the front and back of the ReloadIT pack in question via email on October 3, 2022, and October 6, 2022, so we could research how to best address this concern. ************ responded on October 6, 2022, expressing concern that he would be scammed out of his money if he sent photos of the ReloadIT pack. As of October 10, 2022, we have not received the photos that were requested. Until and unless we receive documentation showing proof of purchase, no actions can be taken on **************** behalf. We sincerely apologize for any inconvenience ************ may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
****************************************************
Initial Complaint
Date:09/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 1 2022 I purchased a gift card at a local store. I activates cRd had balance of 30 dollars went to use card immediately and it was denied. When I called the **** number on back I was informed that a purchase was pending and I was given the site I explained this was not me. I was told it was good I caught it at pending only. I called again on September 4 and was informed it was completed. Now they allowed pending transaction and it was not from my phone number etc. Then after knowing this was fraud they allowed it to go through. They inform me it could take 90 days this is beyond ridiculous. I now have two case numbers for this and they are in the wrong for allowing this transaction to compete this is a scamBusiness Response
Date: 09/16/2022
September 16, 2022
Better Business Bureau
Complaint Case: 17919223
RE: *****************************
Dear *****,
On September 7, 2022, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding an unauthorized transaction on her ************* gift Card. Blackhawk is a program manager of this card type on behalf of MetaBank.
On September 4, 2022, ******************* contacted us regarding an unauthorized transaction on her ************* gift card totaling $30. Dispute Case DS0392497 was created, and an email was sent with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone **** to validate her name and address if a purchase receipt or activation receipt was unavailable. ******************** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question. ******************** was also advised a replacement card will be sent with the timeframe of seven (7) to ten (10)business days. On September 5, 2022, ******************** responded to the email with the images of the front and back of the gift card and a photo of the activation receipt. On September 6, 2022, an email was sent to ******************** with a Dispute Form, advising a completed Dispute Form must be filled out and returned with the dispute reason and signed by ******************** electronically or physically. On September 10, ******************** called for a follow up of the case. She was advised a completed Dispute Form was needed for further research of her concern. On the same date, an email with a Dispute Form was sent to ********************, advising that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question.
As of September 16, 2022, we have not received the requested documentation from ********************. In order to insure we are investigating thoroughly and accurately, a completed Dispute Form is required. Once we received the requested documents, we will be happy to continue to research her concern. We sincerely apologize for any inconvenience ******************* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
*************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
***************************************Initial Complaint
Date:09/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi. I have a giftcard that was put on hold. The giftcard number is ****************. I want to take the gift card off hold because it was someone I knew who used the card, they paid me back and now I can use the card with no problems, or at least I'd like to. I wanted to revoke the dispute, and just unhold the card, so that I can now use it. Can you guys please do that for me?Business Response
Date: 09/08/2022
September 8, 2022
Better Business Bureau
Complaint Case: 17918595
RE: *********************
Dear *****,
On September 5, 2022, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding a **** gift card that has a hold due to a Dispute Case. Blackhawk is the program manager for these gift cards on behalf of the issuing bank, Metabank.
On July 19, 2022, we received a phone call from ***************************** advising that charges totaling $214.14 on the gift card ending in **** were not authorized. Dispute Case DS0377410 was created, and an email was sent to ******************** with a Dispute Form,requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone **** to validate his/her name and address if a purchase receipt or activation receipt was unavailable. ******************* was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days. On August 9, 2022, we sent an email to ******************** advising that the charge for $14.14 was credited back to the gift card in question and that we had not received the requested documentation within the ten (10) day timeframe. Dispute Case DS0377410 was closed on August 9, 2022, due to no response to our request for more information.
As of September 8, 2022, we are still waiting for the additional documentation to complete the investigation. **************** may send an email to ******************************************** or may contact us by phone at ************** to have a new Dispute Case opened for this concern. Please be advised that any disputed charges must be reported within sixty (60) days of the charge posting to the gift card account; because of this, it is recommended that **************** act quickly to ensure that the charge may be investigated thoroughly. Because of the nature of the dispute,the card cannot be unblocked until a response is received so further research may be done. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 09/08/2022
Complaint: 17918595
I am rejecting this response because:I do not want to dispute it though?
Sincerely,
*********************Customer Answer
Date: 09/09/2022
I do not want to dispute the charge, but rather remove the hold.Business Response
Date: 09/09/2022
September 9, 2022
Better Business Bureau
Complaint Case: 17918595
RE: *********************
Dear *****,
On September 9, 2022, Blackhawk Networks (Blackhawk) received a rejection to our response regarding complaint from ********************* regarding a **** gift card that has a hold due to a Dispute Case. Blackhawk is the program manager for these gift cards on behalf of the issuing bank, Metabank.
Because of the reason stated for the disputed charges, the block cannot be removed. This is a security precaution that is required by the issuing bank to ensure there are no further fraudulent transactions. We invite **************** to contact our Dispute team directly either via email at ******************************************** and reference the Dispute Case mentioned previously, or he may contact our Dispute team by phone at ************** and reference the aforementioned Dispute Case to be advised as to what options are available to him. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Initial Complaint
Date:08/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $50 **** reward card from my work. I've never had a gift card expire before, but it turns out this one expired less than 1 year after receiving! I called customer service after going to use it and they said there we nothing they could do, they would not reissue the card. They're basically thieves!Business Response
Date: 09/07/2022
September 7, 2022
Better Business Bureau
Complaint Case: 17808444
RE: *************************
Dear *****,
On September 1, 2022, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a **** Rewards gift card that she could not use due to the funds having expired. Blackhawk is the program manager for these gift cards on behalf of the issuing bank,Metabank
In looking into this gift card type, the Terms and Conditions for the gift card ending in **** do state that the funds can indeed expire, hence the valid-thru date on the card itself. As a one-time courtesy, we have reissued the funds onto a new gift card, which is to be delivered via physical mail. ************** may use the tracking number 1ZEW97930299994015 on the *** website, www.ups.com, to track the status of the delivery of this gift card at any time. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 09/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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