Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,126 total complaints in the last 3 years.
- 389 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
gift card mall was supposed to deliever amazon gift cards for $1800 but has only delayed and ghosted me now after order they made this case to help but dont reply me anymore
Business Response
Date: 07/28/2022
July 28, 2022
Better Business Bureau
Complaint Case: 17617673
RE: *********************
Dear *****,
On July 25, 2022, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding a Giftcardmall.com order that has not been delivered. Blackhawk is the program manager for Giftcardmall.com.
On July 15, 2022, we received a phone call from ************** inquiring about order *******. Case CS7853844 was created, and ************** was advised that the order confirmation email *** take up to two (2) to four (4) hours to arrive unless a future delivery date is specified. On July 16, 2022, ************** called us because the order had not been fulfilled. Case CS7856829 was created, and ************** was advsied that his order *** take up to seventy-two (72) hours for the account to be processed. On July 19, 2022, we received an email from ************** advising that his order had still not been fulfilled. Case CS7874203 was created, and ************** was advised that his concern would be escalated for further research.
As of July 28, 2022, we are unable to complete ****************** order. We use a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies,GiftCardMall.com never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however,no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. Any payment that *** have been removed from the method of payment used for this order will reappear back on said payment method according to the timeframe set by the financial institution associated with the method of payment used. We sincerely apologize for any inconvenience ************** *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 07/28/2022
Complaint: 17617673
I am rejecting this response because: it took this business a thirteen day long tenure of keeping my payment charging it not authorizing it then daily delaying malignant to orignal facts of fulfilling indivually withdrawing responsibility like this , refund was never a problem I couldve disputed with bank for a instant response if i had wanted that so desperately but even after *************************************************************************************************************************************************************************** the best termsDONT EVER TRUST THEM WITH ORDERS THAT ARE ACTUALLY COMITTED TO A TIMELINE YOU WILL BE ALWAYS MADE RESPONSIBLE OF THEIR UNFULFILLMENT
Sincerely,
*********************Business Response
Date: 07/29/2022
July 29, 2022
Better Business Bureau
Complaint Case: 17617673
RE: *********************
Dear *****,
On July 29, 2022, Blackhawk Networks (Blackhawk) received a rejection to our response to a complaint from ********************* regarding a Giftcardmall.com order that has not been delivered.Blackhawk is the program manager for Giftcardmall.com.
While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. Any payment that *** have been removed from the method of payment used for this order will reappear back on said payment method according to the timeframe set by the financial institution associated with the method of payment used. We regret that the review process took an extended timeframe, however, this is to ensure the highest level of security for our customers for their protection as well as our own. We sincerely apologize for any inconvenience ************** *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
***********************
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.com
****************************************************Customer Answer
Date: 07/30/2022
Complaint: 17617673
I am rejecting this response because its unsatisfactory and the merchant has failed to uphold customer service by all regards has this been a insulting & unprofessional behavior by blackhawk
Sincerely,
*********************
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