Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,123 total complaints in the last 3 years.
- 388 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A gift card was purchased by my wife on 12/15/2024for 150 dollars at a Publix in ******* I received it on christmas day i did not even register it till april when i was about to use ***** was drained in *********** on 01/04/2025.Contacted BHN they replied nothing they can do because its been past 60 days.The card has never been swiped and wasnt even registered till April.
Business Response
Date: 05/13/2025
VIA BBB WEBSITE
May 13, 2025
Better Business Bureau
Complaint Case: 23271263
RE:***** *****
Dear *****,
On April *******, Blackhawk Networks (Blackhawk) received a complaint from ***** Payne regarding unknown charges on his **** gift card ending in 4176.
On April 28, 2025, our team was contacted by Mr. ***** in regards to unauthorized charges on his **** gift card ending in 4176. Our team initiated case CS16145318. On April 30, 2025, Our team sent a past time frame dispute letter since the transaction was past 60 days. That same day Mr. ***** called to see if the case could be escalated as they were not aware.
On May 1, 2025, our team advised Mr. ***** that we would attempt to dispute the charges but could not guarantee we would be able to refund Mr. ***** due to the time frame being outside the 60 days. Dispute case CDS0177508 was opened to investigate. That same day our team requested a filled dispute form and proof of purchase. Mr. ***** sent us the bank statements showing purchase and copies of the card that same day.
On May 2, 2025, the dispute was won in Mr. ****** favor. A new card was issued please allow up to 10 business days for the new card to arrive. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I believe this company is guarding funds rightfully owed to victims and disguising it as security measures they have held onto my funds for the past weekand now have re-blocked my card due to no understanding of why, just minutes after unblocking my card from being withheld for a week prior. Their customer service is trained to just tell you the same answer which is they are looking into it they never give any explanation ofwhy it even happened making me feel like I did something wrong or I tried to sneakily take advantage of the system which really and turn they are doing not the customer There needs to be better explanation of what you can actually really even use these cards for because so far, I havent even been able use it at Dollar Tree. I havent been able to use it to purchase anything on my Apple Store. I havent been able to use it to paya bill ******* credit card or Apple Pay and then they immediately block it anytime that I tried to do something as far as spending the money.. no remedy has been given and no explanation has been explained in order to not have this happen again. They like to lock it in with a block and then string you along for a made up remedy that never happens because they block it right after you get it unblocked. Also, they collect information. Thats quite unnecessary and out of line for them to be asking like copies of billsBusiness Response
Date: 05/06/2025
May 6, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ******
Dear Aspen,
On April 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding roadblocks with redeeming a virtual settlement MasterCard.
On April 24, 2025, Case CS16104192 was created to address a virtual MasterCard settlement card that had been blocked from use. An email was sent to *********************** to request a copy of the original email that was received which informed them of the reward and containing the retrieval link, a current government-issued photo ID with date of birth, and a copy of a utility bill or bank statement showing the full name and address registered on the card in order to validate proof of ownership. We received the requested documentation on April 26, 2025, and advised Mr. ****** via email on April 29, 2025, that the card had been unblocked and ready to be redeemed.
On April 29, 2025, we received an email from Mr. ****** to inquire about why the card was blocked again. We responded on April 30, 2025, advising that there are some types of transactions that are not supported by the card as well as providing tips such as avoiding using the card on bill payment or recurring charges, using the card to purchase other cards, and to have the merchant attempt a "split payment"should an attempted transaction be for an amount greater than the available balance. As of today's date, our records show the card ending in 3859 has a balance of $1.55, with a transaction being completed as recently as today. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mileage was verified by *** in *********** and entered in their computer for my yearly *** mpg rewards **** gift card * been doing this for 12 years (agreement with *** in 2012).*** contracted with a company called *********************** to send me the gift card * this info is on the back of my card. Tried to activate my card by calling number on back...says it doesn't exist..website for this company said the card number does not exist. Called *** and says they can't help me.After many more attempts I received an email on 4/25/2025 that directed me to call a THIRD PARTY named Backhawk who now is in control of my gift card activation. Given a case # of CS16106174. The email gave me a new number to call for Blackhawk * ************ Called today 4/28/2025 * spoke with a woman* told her my story* she said she cant help * sent me on to a man by the name of Angel * told him my story...gave him my card#...gave him last 5 digits of my cars VIN number. He said he'll have to pass all this info on to another person in order for my gift card to be activated. He took my email address and said I'd get an answer later.I believe there is some kind of problem or scam going on with the gift card system...maybe the cards no good because the money *** gave them to handle this is not there...is gone.I just want my gift card activated of send me a check of same amount due me $111.93Business Response
Date: 05/12/2025
May 12, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ********
Dear Aspen,
On April 28, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding a ********************** card they are encountering roadblocks with activating.
Case CS16138688 was opened on April 28, 2025, to address a ********************** card that was inactive.After researching the concern internally, we were able to activate the card on Ms. ********** behalf, with an email being sent to ************************ on April 29, 2025, advising that the card had been activated, and the funds were able to be accessed. Our records show that the card had been blocked on May 3, 2025,due to an attempted transaction for a bill payment or recurring payment service; this is prohibited according to the program provider associated with this card. The card itself has been unblocked and has a balance of $111.93 as of today's date; for insight regarding how the card may be used, we would recommend that Ms. ******** reach out to the program provider directly for a list of merchants and instructions on how and where the card may be used. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:04/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE LOST HUNDREDS OF DOLLARS FROM **** AND MASTERCARD GIFT CARDS I PURCHASED FOR MYSELF FROM MY DOW CREIDT UNION **** ACCOUNT SINCE LAST SUMMER. THE PATTERN IS NOT CLEAR, HOWEVER, I LOTS MOST OF IT AT ****************** IN ****, **, ON ***************, AND ONCE AT ****** ON *************** IN ****, ********. THE MONEY, WHICH DISAPPEARED FROM A SPECIFIC $200 **** CARD ($199 GONE NSTANTLY WITH NO CONTRIBUTION TO MY GROCERIES I WA PAYING FOR AT H-MART MARKET ONE DAY), WAS RETURNED WITIN 10 DAYS TO TWO WEEKS, ALONG WITH SOME FOLLOWING TST CARD WHERE FUNDS WERE MISSING AS SOON AS I SWIPPED THE CARD AT THE STORE (FRESH THYME). AS OF EARLY THIS YEAR OR LATE FALL LAST YEAR, I WAS TOLD THAT MY LOSSWES CAN BE INVESTIGATED ****R ANSWERING VERBAL QUESTIOSN ON THE PHONE WITH THE **** WHICH THEY WILLN SEND ME AN EMIAL CONFIRMING THAT AN IN INVESTIGATION CAN BE OPENED, TAKING 10 WEEKS TO THREE MONTHS TO MAKE A DECISION (RATHER TO RETURN THE FINDS OR NOT), ****R THEY RECIEVE A BUNDLE OF PEROSNAL PROOFS REGARDING MY IDNETITY, SUCH AS A PAY STUB, TEX RETURN id #, ETC.. THE OEPRATOR HAS BEEN HISPANIC SINCE, A LADY TO MY RECALL. SHE MAY OR MAY NOT BE THE SAME PERSON. TEH AMOUNT FO MISISNG FUDNS STATED BELOW IS AN APPROXUMATE SINCE LATE 2024 TO EARLY 2025 STILL UNACOCUNTED FOR.Business Response
Date: 05/09/2025
May 9, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** *****
Dear Aspen,
On April 27, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding multiple gift cards that have unauthorized charges.
As of May 9, 2025, we have sent three emails to the email address provided within this complaint,***************************, requesting photos of the front and back of the gift cards in question so we can research this concern, to which Ms. ***** has declined. We invite Ms. ***** to use the phone number and/or address on the back of the cards so a representative can provide any insight that we may have.We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:04/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first went on giftcards.com on 4/20/25 to buy $1400 in ****** gift cards. At first they approved my purchase, then canceled it hours later. **************** was unable to tell me why the order was canceled and told me to try again. I did, and again it was canceled. I decided to go slowly, so I created an account with them and placed an order for $50. After that was approved, I placed one for $100, then $250. Some of the orders went through and others were canceled by the company. So far, the largest order I have been able to place successfully is $300. Today, a week later, I have placed 21 orders on their site, and 8 were canceled by them. All orders have had the EXACT same information. The same pattern of approving an order, placing a hold on my credit card then canceling the order hours later still continues. As I write this, I have $1400 in temporary holds from BHN giftcards.com on my credit card for purchases they cancelled. This practice hurts consumers, who may find themselves unable to use their credit cards because of the temporary holds. BHN giftcards.com makes many false claims on their website. They say 99% of gift cards are sent within minutes. That has absolutely not been true in my experience, as every single one has taken hours. They say we can buy gift cards from $25 to $500, up to $2999 per transaction. Not true in my experience either. They also claim that their customer service representatives are available to help, which is not true. I talked to several of them, who told me simply that they dont know why my orders were canceled and that I should try again. I emailed their customer support department and they told me they had found the problem and if I placed another order within 12 hours, it would go through. That turned out to be a false claim as well. This company is making many false claims on their site and hurting consumers by placing holds on their credit cards, cancelling their orders and telling them to "try again."Business Response
Date: 05/16/2025
May 16, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** ******
Dear Aspen,
On April 27, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ****** regarding multiple gift card orders that were canceled.
Our ordering platform uses a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures.The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, Giftcards.com never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed;however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately,sometimes good people are impacted. We apologize for any inconvenience that you may have experienced. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 05/17/2025
Complaint: 23256353
I am rejecting this response because it doesnt resolve my issue. Its just an excuse. I want to know how to be able to have my orders go through with this merchant.
Sincerely,
**** ******Initial Complaint
Date:04/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All these places have full accounts of how the entire scam went down, I'm here specifically to file a report how the ************************** Blackhawk Holdings handles these situations. For more detailed information regarding the fraud feel free to contact the ************************ *************) Tracking#T25000586. FTC Report #: ********* Target Gift Card Services ***************)-Case#*********. This is my complaint #******-20376659 at CFPB. I still have all the gift cards that I, under false pretenses, ended up giving the numbers to the scammers. I provided all these numbers when filing the report at which point they told me all the funds on those cards had been used. It was 12, $300 gift cards worth of purchases. I received an email a couple hours later informing me of the following "I'm sorry that you were a victim of this unfortunate situation. At this time, we've confirmed that we're unable to recover any funds. Today, 04/26/2025, I called them back to inquire more about the matter as this was not a satisfactory response for me. I wanted to know what they were actually doing to catch the people who scammed me. I asked if they were able to track where the purchases were made and who made them. They informed me that these gift cards were linked to accounts, the scammers were inside of Targets purchasing items while stealing the gift card numbers, and there was nothing they could do to reimburse me. They basically let me know they have all the information to go after the people who committed a crime against me, but were still unable to reverse the purchases to reimburse me. Now my biggest issue alongside all of that is this. They will cooperate with the *** and ***************** IF they reach out needing any information. I understand this is a very common scam, and I hate that I fell for it. But these gift card agencies also need to start being held accountable and have more ways to flag accounts doing this.Business Response
Date: 05/07/2025
May 7, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *******
Dear Aspen,
On April 26, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ******* regarding being an unwilling participant in Victim Assisted Fraud.
In the case of Victim Assisted Fraud such as this, Ms. ******* participated in the transaction via some form of trickery, deception or otherwise. While we empathize with Ms. ******* and their situation, in these instances Blackhawk cannot be held responsible for a customer willingly purchasing gift cards for another person, regardless of the situation behind the purchase. If Ms. ******* has not already done so, any financial institutions that may be associated with the method of payment used to make the purchase or purchases should also be contacted by Ms. ******* to have fraud or Dispute claims opened on her behalf. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 05/08/2025
Complaint: 23254356
I am rejecting this response because: I want it known that while I understand no one wants to help and make this right, I am not satisfied with this. I'm well aware you all will continue to do nothing to help the honest consumers, since profit seems to be more important than basic human decency. While these scams are active and harming innocent hardworking individuals, you all get to sit back and profit from it and will just continue reaping the rewards off their crimes. I am literally a tiny speck of dust among the people making billions of dollars off of these things. Truly such a disappointment. You say you empathize but I don't actually think you do and I highly doubt you actually considered helping or felt the slightest bit motivated to try and stop scammers out there using your products to harm people. No need to reply back. Continue sitting on your wealth. I'll keep scraping the bottom of the barrel. I just didn't want the documents to show that I accepted your response. I'm forced to accept it because you've already closed the case and I don't make enough to mean anything to you. Enjoy the $3600 that was supposed to help my friend from going homeless. Enjoy the $3600 that took me months upon months to accumulate. Enjoy your scams while they last.
Sincerely,
**** *******Business Response
Date: 05/20/2025
May 20, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *******
Dear Aspen,
On may 15, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from **** ******* regarding being an unwilling participant in Victim Assisted Fraud.
Blackhawk Network is a third-party order fulfillment provider for ****** as well as other merchants; because we did not receive monies from the purchase or sale of the gift cards in question, we are unable to assist. Once the funds have been redeemed from the card, responsibility for researching the redemptions in question falls to the merchant associated with the cards themselves; Blackhawk has no visibility into the redemption platform for ****** to determine who may have redeemed the cards and therefore has no recourse regarding recovery of the funds in question. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/14, I received an email class action settled from ******* Vs. BioPlus Settlement. The settlement gave me a $70 gift card from Blackhawk Network. It had all the information to use it. But every time I tried to use it, it was declined. When I called the company, they said it was stopped due to fraud alert and I was a risk. I had tried to use it a few times before I contacted the company. Now they want utility bills and drivers license to undo the fraud! It doesn't take a utility bill or driver's license to use a gift card. It's gift card - not a credit card. Why is there even a fraud alert status if they aren't trying to scam people out of information? I told them as much and they insisted. This feels like a scam. I also told them that the lawyers who purchased the settlement had all the appropriate information and if they didn't send it Blackhawk, then it apparently wasn't required. I'm case number CS16008892.Business Response
Date: 05/05/2025
VIA BBB WEBSITE
May 5, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********* *** ***
Dear Aspen,
On April 25, 2025, Blackhawk Networks (Blackhawk) received a complaint from *** *** regarding a Virtual Disbursement MasterCard card that has been blocked.
On April 13, 2025, Ms. *** contacted us by phone concerning her gift card that was unable to be ************* CS16008892 was created to assist Ms. **** On April 21, an email was sent to Ms. *** requested a copy of the email containing the retrieval link of the gift card in question, a copy of the Utility Bill showing Ms. **** mailing address, an image of a valid photo ID from Ms. *** showing the date of birth,the name of the sponsoring company that provided the gift card and a description of how Ms. *** applied for the gift card. On April 22, 2025, we received the requested documentation from Ms. **** except for the image of the Utility Bill and the image of a valid photo ID from Ms. **** On April 23 and April 25, 2025, an email was sent to Ms. *** re-requested the missing documentation, along with an explanation of why the documentation was requested. On April 28, 2025, case CS16008892 was closed as we have yet to receive a response from Ms. ****
As of May 5, 2025, we have not received the requested documentation from Ms. **** To ensure that we can continue to assist Ms. *** to unblock her card and access the funds, the requested documentation is required. We encourage Ms. *** to respond to any of the mail that was sent to her from case CS16008892 with the requested documentation. Ms. *** may also contact our **************** number on the back of the gift card and reference case CS16008892 or by responding to any of the emails that were sent to Ms. *** from case CS16008892 for additional insight. We sincerely apologize for any inconvenience Ms. *** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 05/06/2025
Complaint: 23249310
I am rejecting this response because: my complaint was that Blackhawk was collected too much personal information for a gift card. They want a utility bill and my drivers license. They still want a utility bill and my drivers license. They consider the case closed because I won't provide that. It's a gift card -- it's not a actual credit card. I won the gift card a settlement. There was nothing in the settlement paperwork which actually said we'd have to give this information to Blackhawk. Blackhawk has over 1000 complaints for problems with their gift cards.I provided you the settlement card info. I provided you what they asked for ONLY AFTER I was awarded the card and ONLY AFTER I attempted to use it. The problem is they are collecting so much personal information that is not necessary to use the card. The settlement lawyers did not disclose that so much PPI would be required. In fact Blackboard didn't disclose that on the front end either. They deny the card saying the actions are fraudulent and then they want to collect my driver's license and a utility bill. They don't need either of these documents to release the fraud charge. They could have asked me where I used the card as sufficient verification that it was me, but nooooooo. They could've asked a 10 other questions - like purchase, the day I made the purchase, what I tried to buy, the total amount. They asked NONE of that. Instead, they want use to send them very personal information. This is not acceptable business practices and the BBB should take notice of this along with the 1000 other complaints from this company.
No, the case isn't closed and no I will accept the same song and dance from them because they've been allowed to collect people's information t.
Sincerely,
*** ***Business Response
Date: 05/13/2025
VIA BBB WEBSITE
May 13, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *** ***
Dear Aspen,
On May 6, 2025, Blackhawk Networks (Blackhawk) received a rebuttal to our response to a complaint from *** *** regarding a Virtual Disbursement MasterCard card that has been blocked.
As mentioned previously, the documentation that is requested is required when addressing blocked cards as security precaution, as well as to establish a clear line of ownership between the intended recipient and the person contacting us to address concerns with the card. We encourage Ms. *** to respond to any of the mail that was sent to her from case CS16008892 with the requested documentation. Ms. *** may also contact our **************** number on the back of the gift card and reference case CS16008892 or by responding to any of the emails that were sent to Ms. *** from case CS16008892 for additional insight. We sincerely apologize for any inconvenience Ms. *** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 05/13/2025
Complaint: 23249310
I am rejecting this response because:1) There was no fraudulent experience or proof of fraud. You labeled this fraud the first time I used it I never even got the chance to the use the gift card before you flagged it, so how do you know there's fraud? On what circumstances have you detected any fraud whatsoever? You have presented none.
2) It's a gift card not a credit card. It shouldn't be treated like a credit card. Having a fraud alert is treating it like a credit card. Gift cards are given and moved about. Gift cards are tracked or traced. This is gift card -- not a credit card. If you want to be treated like a credit card instead of a gift card, then you should be asking about my specific purchases, not a utility bill or a driver's license. Neither the utiility bill or the driver's license will help you prove if I actually used the gift card to make purchases at specific places.
3) There is no pattern of activity at all for you to base the fraud on. I was never allowed to use this card, so how can it be fraud? You don't know my purchasing patterns or history. Wouldn't it better for you to ask me if I used it at x business, rather than want a utility bill? A utility bill can be in someone else's name. I could give you someone else's utility bill completely.
4) Driver's license data
4) How can the ******************** allow a GIFT CARD to keep collecting such personal data? I have proven that this was gift card and that it came from a legal entity.
BBB,
You are accepting the same answer over and over from this company. There is a history of complaints about this just like mine; please look at your resources for this company across multiple cities. How can you say that collecting utility bills is part of verifying fraud? How can you say that it's a good idea for a person to send a company their driver's license when that in itself gives people and entities the bar code and ALL of information to sell and commit fraud?
*** ***Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date purchased 12/24/2024 ****** **** gift card No charges on this card were made by or authorized by me I have sent *** everything they asked for multiple times and keeping the run around they are less than helpful and wish whoever stole my money had as hard of time as I am trying to get it back. Makes me wonder if an employee is stealing the card information and using it. and whether I file a police report. They habe the attached documents that they asked for, said they had everything they needed and now I get an email saying they sent a letter the end of March asking for more info, a letter that I did not recieve, and now the case is closed. I want this resolved and the money refunded to me.Business Response
Date: 05/07/2025
VIA BBB WEBSITE
May 7, 2025
Better Business Bureau
Complaint Case: 23238794
RE:****** Peterson
Dear *****,
On April 22, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding unauthorized charges on her **** gift card ending in 9510.
On March 15, 2025, we received a call from *** ******** who called to report unauthorized activity on her **** gift card ending in 9510. Our team created case CS15733612 in order to investigate. On March 16, 2025, our team requested the following information to assist in our investigation of *** ********* issue. Our team requested the Giftcards.com order number, full name of purchaser and recipient, phone number, proxy number, expiration date, and the card value. That same day we received the requested information from *** *********** March 17, 2025, our team reached out asking *** ******** if she was the one who registered the card. That same day *** ******** confirmed she was the one who registered the card. On March 18, 2025, our team reached back out to let *** ******** know that the card was registered under someone else's name
On March 24, and 27, 2025, *** ******** requested an update on her case. On March 29, 2025, our team requested copies of the card in question, a selfie with her photo ID, image of the same photo ID and a receipt or bank statement with showing the purchase. Our team requested this information in order to verify *** ******** as the rightful card holder.
On April 2, 2025, we received copies of the card and proof of purchase. On April 4, 2025, our team again requested an image of a photo ID and selfie with the *** That same day we received the requested information. On April 5, 2025, we received an additional email from *** ******** including the requested information again. On April 7, 2025, case CS15733612 was closed and Disputes case CDS0147390 was opened in its place. That same day *** ******** was advised that the chargeback against the merchant was in progress. Our team advised her to please allow 30 to 90 days for the disputes process to be completed. On April 25, 2025, we received a complaint from the Better Business Bureau that was submitted by *** ********* On May 2, 2025, our team updated *** ******** that the dispute was still in progress. That same day *** ******** updated our team with the correct amount she was requesting disputed. On May 5, 2025, an addition dispute was created for the amount *** ******** Updated our team with under a second disputes case CDS0181878.
On May 5, 2025, disputes were won in *** ********** favor, and a replacement card was issued and should arrive in the next 10 business days. The amount issued to *** ******** was $400.00.
We sincerely apologize for any inconvenience *** ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************Customer Answer
Date: 05/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blackhawk claims that tango locked or blocked my card tango claims they don't have the ability to lock or block any cards Blackhawk referred me to tango when I went to tango they said they know nothing what's going on they can't locate anything on me and they can't unlock anything my money is being withheld and it's starting to look like Blackhawk is pointing fingers at tango when really it's Blackhawk trying to keep my money and in the meantime I'm in the middle of this I'm confused I don't know what to do I can't get my money off my car I can't use my card I can't access my funds it's locked and nobody can do anything for me I want my money I want answers as to why my car is locked I want answers to how to unlock it and I can't get any answers from either side I want answers as to what's going on here and both sides refuse to give me answers to anything. the case number that Blackhawk is giving me to get to tango tango says they can't find me look up anything in their system on me on with that case information that's invalid number so the case number that Blackhawk is giving me is a fake case number because they're not able to locate tango's not able to locate me with that case number that provided me so it's starting to look like black ******* just trying to keep my money here I have called emailed tango and I I'm getting nowhere with with either way of trying to contact them nobody knows anything about what's going on they can't find they can't help me if they can't look at my information it's everything that Black hawk is telling me to do is just a dead end road I've been trying to take care of this since a week ago and they I didn't even get to use my card not even one time and they already locked my card before I even got a chance to use itBusiness Response
Date: 05/12/2025
May 12, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *******
Dear Aspen,
On April 23, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ******* regarding a Tango Rewards card that has been blocked from use.
In reviewing the card ending in 0158 was blocked due to attempted purchases that were not in alignment with the Terms and Conditions for the program administrator, Incentco. Our records show that the card account has been closed as of April 24, 2025, with the remaining $737.09 in funds having been removed and returned to the program administrator associated with the disbursement of the funds. If Mr. ******* has not already done so, we recommend that he reach out to the program administrator directly to discuss what options are available regarding accessing the funds from the card in an alternate method. We sincerely apologize for any inconvenience Mr.******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Team,I'm writing to formally file a complaint against Myprepaidcenter for their unacceptable customer service practices and failure to resolve a critical issue that has been ongoing for last 12 ********* 2023, I received a **** gift card valued at $487 through Myprepaidcenter (Card Number: *******************, linked to ******************* Without any warning or legitimate reason, this card was disabled before I could redeem the funds.Since then, I have made multiple attempts to resolve this:I have called their customer support team over a dozen times. Most of these calls were dropped mid-conversation or left me on hold for excessively long durations without ever speaking to an agent.I have received no proactive communication or explanation regarding the deactivation of my card.This card was already paid for and issued, and I have already been taxed for the amount. Denying access to these funds is, quite frankly, equivalent to withholding earnings.I am extremely disappointed by the lack of transparency and accountability from Myprepaidcenter. This situation reflects a pattern of bad faith operations, where user funds are restricted without notice and without recourse.I am requesting your help in getting a new redemption email for the card so I can access the card details and utilize the balance.I look forward to your support in resolving this matter urgently.Business Response
Date: 05/09/2025
May 9, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, Akshay ****
Dear Aspen,
On April 22, 2025, Blackhawk Networks (Blackhawk) received a complaint from Akshay Goel regarding a Rybbon virtual promotional ********** that has expired with funds still remaining.
On April 22, 2025, Case CS16088730 was created to address a virtual card that had expired. On April *******, we sent an email to ********************* to advise that the card had been replaced, as well as provided instructions on how to retrieve the virtual card that had been sent. If Mx. Goel encounters any roadblocks with retrieving or redeeming the replacement card, we invite them to reach out to our **************** team directly so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Mx. **** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 05/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Akshay ****
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