Jewelry Stores
Zales
About
About This Business
Products and Services
Years in Business: 96
Business Details
- BBB File Opened:
- 7/10/2024
- Business Started:
- 1/1/1929
- Business Incorporated:
- 5/1/1955
- Type of Entity:
- Corporation
- Alternate Names:
- Signet Jewelers
- Business Management:
- Mx. Manager Manager, Manager
- (Headquarters Contact): Ms. Barb Gruse, Director of Customer Care
- Number of Employees:
- 5001
Additional Contact Information
- Principal Contacts
- (Headquarters Contact): Ms. Barb Gruse, Director of Customer Care
- Customer Contacts
- Mx. Manager Manager, Manager
- Ms. Barb Gruse, Director of Customer Care
- (Headquarters Contact): Ms. Barb Gruse, Director of Customer Care
- Fax numbers
- Other Fax: (330) 670-6704
- Additional Phone Numbers
- Other Phone: (800) 311-5393
Additional Information
- Refund and Exchange Policy
- Returns and Exchanges
It was love at first sight, but now you are not so sure. Find out how to make a return or exchange.
Our Return & Exchange Policy
Having second thoughts? Don’t worry! Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: We can handle a return at Zales.com, but exchanges must be done at one of our stores.
Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.
If you return a sized-to-order ring, we will refund the sizing fee once we process your return.
Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards*,jewelry that has been engraved or altered/modified beyond sizing and protection plan replacement merchandise.
Merchandise purchased using Progressive Leasing cannot be exchanged.
All refunds are credited to the same tender as the original purchase.
Credit and Debit Cards - The same account will be credited.
Check - A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
Trade-Ins - You will receive either your original trade-in or similar merchandise.
Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.
For Online Orders: We will credit your original payment method, excluding delivery charges.
Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
For your convenience, we offer a FREE pre-printed shipping label for you to return your online purchase by mail. Just click the button below to get started! OR
If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX 375 Ghent Rd. Akron, OH 44333) and pre-printed return address label included on your packing slip. These labels should be affixed to the top corners of your box.
Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. There is a Return Reason column next to each item on your packing slip where you can indicate the reason for your return.
All shipped returns MUST include the Packing Slip and all original documents received with your order
All returns will be inspected by our Quality Assurance team before a refund is issued. - Business Categories
- Jewelry Stores, Jewelry Appraisal, Jewelry Repair, Gold Buyers, Watch Repair, Precious Metal Dealers, Watch Dealers, Jewelry Polishing, Watch Bands
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