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Business Profile

Wholesalers and Distributors

Rowland Direct LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a new bird, a macaw and he needed an XL cage. I looked on ****** and found a cage that was perfect. I ordered it on October 19, 2024, #*******. It came in 3 different boxes. The boxes were filled with tape giving the assumption that these 3 boxes have been shipped multiple times. I opened the smallest box first as it contained all of the accessories. All the screws, nuts, bolts, wheels ... etc .... were all thrown together in one baggie. The first thing I did was count the number of each s**** (there were 4 different sizes) and I compared it to the number needed to put the cage together. I found that it was missing 1/3 of the screws. I immediately called ******. They advised me that it was a 3rd party seller and that I needed to contact Rowland Direct Wholesale. I called them 4 different times and although I leave detailed messages, no one calls back. The cage description says it comes with a play top. No where does it say that the play top MUST be installed in order for the cage to be safe. As I started to set up the cage, I cut my hand on the rails. I left another message for Rowland Direct Wholesale. Nothing .....There was no way I was going to let my bird live in a cage that could cut his feet, I believed it to be dangerous. In the interim I received notice the seller accepted my refund. I found another cage from the same seller and ordered it on October 26, 2024, # *******. I called the seller again no answer. I left the new order info and requested the first cage be picked up when the 2nd one was delivered. The seller sent me 3 labels and I attached them to the boxes. When ***** delivered the new cage they refused to take 3 boxes (1st cage); although there was a label, there was no postage. I got ****** A-Z claims involved. After 2 weeks they determined according to the seller, the buyer pays return postage and its between $300-$600 because the 3 boxes are oversized and weigh 122lbs. I already paid $100 postage for each cage when ordered. ******

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a guinea pig cage from walmart.com from this company. The cage resulted in my guinea pigs foot snapping off and her having to be put down at age 2!

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cage from this seller through Amazing. It has defective parts that are razor sharp and has injured my bird with 3 lacerations. I tried to contact the seller to return the cage and get a replacement, but they denied that request. Then amazon filed a claim, they denied that. Then the seller said hed send a shipping label and I could return it, now theyve changed their mind. I have a cage I cannot use by no fault of my own and cannot afford to buy another one. Apparently Im not the only consumer who has had problems with this seller. I really need your help, because this is by no fault of my own this cage is defective. I have pictures as well of the defective parts on the cage.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 bird cages from them paid about $350. When I got home and put them together parts were missing and or broken. I sent them a message and they said they would send me replacement parts(3 times) and that was 9 months ago.. Now they deny everything.

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a small animal cage from Rowland Direct Wholesale. I chose this cage based on the description (with pictures) which stated it was suitable for a hamster or mouse and showed pictures of a small hamster and mouse next to the cage in the ad. My hamster was able to easily escape through the bars of this cage. She got out twice and was nearly mauled by the family dog. I have contacted Rowland Direct Wholesale multiple times to request my shipping fees and return shipping be paid by them. In addition to letting this company know that my hamster gets right out through the bars, making the cage useless to me, I also mentioned that I measured the bars at 1/2" not 3/8" as advertised, which might explain why it isn't appropriate for a small hamster or mouse. I sent a picture with my tape measure against the bars for their reference. Now, all they talk about is the size of the bars in my picture. They said my picture doesn't show the bars are greater than 3/8" therefore there is nothing wrong with the cage. First of all, I think it is very suspect that they don't come right out and say they believe the bars are spaced 3/8". Instead all they say "my picture" doesn't show they are larger than 3/8". Second, I believe they are 1/2" and I think it is obvious. However this is beside the point. The point is that the cage in not suitable for small hamsters as evidenced by the fact that mine crawls right through the bars. The hamster gets out, therefore the cage is not as advertised. If you look at the Comments on Amazon, other customers have complained their animal has gotten out as well. Rowland Direct Wholesale keeps referring me back to the Amazon return form which does not have a way to get reimbursed for the $20 shipping fees and return shipping fees. This cage was $50. I do not want to be out $40 in shipping fees in order to get a $50 refund. In my last correspondence, asked them if they were planning to pay for shipping. They do not answer.

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rowland Direct Wholesale (Listed and supported on Amazon ) is a fraud. They use Amazon as a way sell product. However, they "require" a signature at delivery) any other Amazon product does not require signature. When fed ex comes (during a work day when people are not home) they leave note when they will return. Fed ex also sends text message of delays and # attempts and then sends package back to sender. And the sender does not give refund. It's a scam. This whole set up needs to be investigated. Fed ex and this business are ripping people off. How many complaints need to happen until something gets done about it?

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a large rodent cage and the two sides are not compatible with the front and back. The bottom shelf is too long for that frame and from the diagram, it should not have the extra lip around the bottom on the sides. They are not compatible. I would like the correct sides for the cage I got and I am not going to the post office and dealing with this. This is yalls mistake and I want it handled on your end or someone to come fix it themselves. This is a huge time issue and this has pushed everything back.
    Thanks for your time.

    Business Response

    Date: 10/13/2022

    Consumer Response /* (2000, 6, 2022/10/13) */
    I was not trying to file a complaint with the BBB, lol. Please withdrawal said complaint immediately. I was lured into this thinking it was a survey . Ridiculous

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bird cage from them off ****** and it came without the walls. It only has the drawers and play stand top. I cant get ahold of anyone to help me get my refund

    Business Response

    Date: 10/06/2022

    Consumer Response /* (2000, 9, 2022/09/29) */
    Issue has been resolved.

  • Initial Complaint

    Date:08/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I order from the seller through **** the item supposed to be delivered to me July 24, 2022 I didn't receive the item I contact **** I filed dispute with them they close the case to the seller favorite I lost my item I contact ****** they help me they give me a credit of the amount paid now I'm back to buy from the seller again through **** they don't allow me to do that blocked me on **** iMessage the seller they said yes we block you because you file claim against us and also you leave us a negative feedback is very irritating

Rowland Direct LLC is NOT a BBB Accredited Business.

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