Complaints
This profile includes complaints for Pedder Chrysler Dodge Ram Jeep of Poway's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a routine oil change done on December 4th, 2024 when Pedder Chrysler Jeep Dodge and *********** recommended a transmission flush. I then scheduled a transmission flush with them on January 17th, 2025. Less than a month later on February 14th, ***************************************************************************************************************************** on February 17th, 2025. At first my service advisor ***** ******* was very communicative letting me know what was going on but then day by day it became less and less. To the point where he told me it was a Transmission problem until I asked specifically for the code my 2019 Jeep Cherokee was pulling, P0004. I was told it could take a while to figure out what the problem exactly was. I have called 8 times since coming to the dealership in the beginning of March and have not heard from my service advisor since March 6th. My husband has also called 5 times, each time we are told that either the manager or ***** himself would call me back. I was told today April 8th that they would call by the end of the day, they did not. My car has now been in service for 7 weeks and I have not received an update since March 5th when I talked to someone else about the code written above. They have not checked in if Im comfortable keeping my car in service and refuse to call me back to inform me how much the service cost will. After looking at all my paper work from the transmission flush, they only charged me $366.08 for Includes draining and proper disposal of old transmission fluid, and filling with transmission fluid specified by vehicle manufacturer. On that same paper they recommended Trans Fluid estimated $602.28. That paperwork to me reads that they may have never filled my transmission fluid on January 17th but unfortunately I cant confirm that without them contacting me back.
Business Response
Date: 04/09/2025
Thank you for reaching out. Our Service Manager, **** ***** is directly looking into this concern. **** will be giving you a call, but you can also call him directly at ************ or stop in to discuss in person anytime M-Fri 8 AM - 4PM.Initial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a 2021 Ram 1500 with less than 3000 miles on it that is a lease. Starting in December of 2023 I noticed lots of condensation on the on the front windshield, I searched the cab for any wetness the front passenger floorboard and carpet were wet called the dealership. It was brought in January it was there for two weeks they put a new windshield and resealed it and replaced the third brake light gasket as there was evidence of water coming in the back window. The truck had to go back to the same dealership February 7th with a very bad leak in the back window that soaked the carpet once again. The third brake gasket was replaced again a new back window was installed plus the back carpet was replaced and they found a seam by the right front A pillar that leaked as well. The service ********************* said it had to go to the body shop to be fixed. Per S1923000026 technical service bulletin stating how to fix it and what product to use part # p50087. The front fender had to be removed to do this work. I finally picked up the truck March 23rd as it was there a month in a half being assured from **** the service manager that everything was finally done and the truck could be picked up. I noticed right away there was black sealant all around the back window on the silver paint. And the electric part of the window didnt work. I was told to bring the truck back March 25th to be looked at this will be the third time in 3 months. Upon getting home I looked for this seam that was supposed to be sealed. I found it and all the service department did was use clear silicone to try and fix it. So I lifted the hood finding that rats had ate the battery box insulation cover and had made a nest under the engine cover with p*** and pee present all over the engine. From sitting at the dealer for so long. So I was lied to about the seam repair from the service manager and the workmanship is absolutely horrible. I took pictures of everything.Business Response
Date: 03/26/2024
Thank you for taking the time to write to us with these concerns. We need a little more information to review the Repair Orders and associated repairs; we invite you to call our ************* team directly at ************ or stop into our store to meet directly with our General Manager. We take these concerns very seriously and genuinely appreicate you outlining them in detail.Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is an industrial standard that a vehicle should be serviced every 5K mile. Now the dealer is in denial of this general standard. It is a lie that a customer would accept only 4 service for 4 years and 40k miles, at a cost of $800 in 2020. A service today cost $130.
The sales also lied to me that the dealer cant execute the contract because they changed owner. In fact, I believe I purchased the car with the current owner.
Business Response
Date: 07/25/2023
We're unable to refund the purchased service contract from 2020. We looked into this and it appears you've indeed utilized the maximum visits covered under the ***** contract.Business Response
Date: 07/26/2023
We're really concerned with your understanding of the contract. First and foremost, to address your final line; the Pedder ********** was established in Poway in May of 2021, please feel free to verify that information and confirm we have no reason to lie. So truly, your concerns are misplaced with our dealership group. Your statement, " It is a lie that a customer would accept only 4 service for 4 years and 40k miles, at a cost of $800 in 2020." is contradictory to the copy of the contract you provided that includes your signature, you indeed accepted these terms at the time of purchase. We wish you all the best and regret the misunderstandings at the root of your concern.Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pedder BAR # ARD00301002, EPA # CAL000462451. Brought my vehicle (2013 Dodge Grand Caravan, blue) in for a transmission service, and was told that there was a broken part found within the transmission. Service Techs continued to flush the transmission causing the Transmission failure. I proceeded to take my vehicle to a professional transmission service company and they confirmed that service and flush is NEVER RECOMMENDED on vehicles with possible internal issues. Transmission failure is a direct result of flushing. I am requesting my money back and for them to fix the transmission that failed as a result of their negligence.Business Response
Date: 05/31/2023
We've reviewed the facts of the case and have contacted the customer directly. The customer is visiting the store to receive a refund for services. If there are any specific questions do not hesitate to *********** management team at ************.
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