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Business Profile

Candles

DW Home Candles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candles.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they don't actually fulfill orders. I've tried to contact them multiple ways about order ****** they claim was delivered 8/3 (ordered 7/30) & wasn't. I don't think they have customer service or are a legitimate business at all. No response whatsoever. I would like my $61.99 refunded immediately.

    Business Response

    Date: 08/09/2022

    Good morning,

    This order is showing as fulfilled on Aug. 1st and delivered on the 3rd. I'm also showing we have 9 other orders that we've fulfilled for you in the past. I've included a link below for the tracking and also a screenshot of your past order history. I can assure you we fulfill all our orders and a tracking link is sent to the email we have on file when the order is fulfilled. 

    ******************************************************************************************

    Customer Answer

    Date: 08/10/2022

     I am rejecting this response because:
    They keep sending that tracking link. It has no relevance as there is zero proof it was delivered. If there's a picture i'd love to see it.It was never delivered to me, so I'm out because they couldn't or wouldn't deliver. I looked as soon as it was notified as delivered, then waited 2-3 days like they say to do, but still a week later no candles & I'm out $$ because they couldn't possibly care less about their customers! The more I hear from them, the more I know they're lying. The date this was delivered I've heard 3 different dates quoted by them, & get a different explanation w/each CS rep, so not trustworthy. 

    Business Response

    Date: 08/11/2022

    We apologize for the inconvenience and will be refunding you for this order. Please allow 2-3 business days for the money to clear back into your account. Once the refund is issued you will also receive an email letting you know the money is on its way back to the original form of. payment that was used. 

    Customer Answer

    Date: 08/11/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

DW Home Candles is NOT a BBB Accredited Business.

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