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Business Profile

LED Lighting

Lasfit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lasfit said they shipped a tailgate 2 weeks ago. I followed up on the status, they said it was held up by **********. It's been 2 weeks, Lasfit does not care about the shipment. They don't follow up my order. I sent emails asking for a Update. 3 days passed before they replied. I've done all the work trying to locate my order,that's their job. They don't care about my order. I need a explanation for the lack of concern by Lasfit.

    Business Response

    Date: 05/26/2025

    We sincerely apologize for not responding soonerwe are offline over the weekend, which delayed our reply. We completely understand your frustration, and we are truly sorry for the inconvenience this delay has caused.
    Regarding the shipment, it was shipped via ***. While *** handles U.S. customs clearance directly, processing times can vary due to factors like inspections, documentation reviews and tariffs.
    We will contact *** to escalate the clearance process and share updates with you as soon as possible.
    Thank you for your patience and understanding. We deeply value your support and hope to have the opportunity to serve you better in the future.

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bed liner for my gmc ****** by accident and do not need the product. it was delivered to my house. I never opened it, emailed them for a return label and called to speak to customer service. left a message and called again with no answer. I just want to return the item and get my money back. it hasn't been over 30 days since purchase

    Business Response

    Date: 03/12/2025

    Hello *****,

    We sent the return label to your email address ********************************, could you please check it?

    Thank you for your time.

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product was never delivered and getting a new one is taking a lot if time. Requested refund and now no response from the company.

    Business Response

    Date: 03/02/2025

    Hello Dr. ********** *******,

    Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you are experiencing due to the delay in your shipment. We understand how important it is to receive your order on time.

    We resent your order after noticing the first package was lost, and here is the ***** tracking number for the second package 772384784262, it will be delivered by Monday March ******. However we are aware that the shipping delay has caused you significant inconvenience. As a gesture of our apology, we will directly process a refund for you. Once you receive the second package you can keep it, we hope you'll like the performance of our floor mats.

    Again, we apologize for the inconvenience and any negative experience you have had.
    If you have any other concerns or need further assistance, please do not hesitate to reach out to us.
    Thank you for your understanding and patience.

    Customer Answer

    Date: 03/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********** *******

     

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of led bulbs from them and I have tried to get a warranty replacement and have had no luck. I was told to take a pair of halogen bulbs and take the o ring from them to put it on their bulbs. Why would I waste my money to buy something to fix their bulbs that arent working properly?

    Business Response

    Date: 08/28/2024

    Hello ******,  We sent a big kit out to you ********* Package should arrive on Saturday 31th.
    We hope this new kit fixes the issues, please let us know or give a call at *********************. 

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 4/25/24. Installed 5/1/24. Already a fan failure. Sounds like a winding noise. Said they are sending a replacement. But who paying for them to get installed or my time to install them? Do no recommend this company. I want my money back

    Business Response

    Date: 08/02/2024

    Hi *******,
    It is absolutely no problem to refund the payment to customer if he/she prefer to get refund than replacement.

    Thank you.
    *******************
    ***************************************************** D
    ****************, CA 91730
    ************

Lasfit is NOT a BBB Accredited Business.

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