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Business Profile

Plumber

Option One Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Option One Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Option One Plumbing has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15 Option One came to my home to begin work on replacing my gas main to go under my home. Per the ********************** I had one month to move my gas meter and line at least 3 feet from my HVAC unit. I was originally given a quote of $9,000, which seemed steep. They reduced the price to $7,945 and "began" work. The first day NO physical work was done on my home. I was notified at the end of that day that they couldn't run a line under my home. The next day it was hours before they began any physical work. By the end of the third day they had completed (their words) their work. They ran a gas line up and over my gate leading to my back yard. I am no longer able to close my gate like I was before they did their work. This has become a safety hazard for many reasons. They also left a hole around the pipe that leads under my home. It is large enough for rats to fit through. They also left a gaping hole in my netting that exterminators put in to prevent racoons/opossums from being able to get under my home. A few years ago I paid $4,000 for new duct work and $750 for extermination work. Now it is all exposed again. They also cracked several tiles on my trap door to my basement. They slammed the door on at least one occasion. Option One was extremely overpriced especially for the low quality of work and negligence. I fought with ***** (last name?) about the price and that they didn't do what they originally said they were going to. I mentioned all the sub par work that was done. He said he would come fix the problems but that I needed to pay that day. He told me that my home had passed inspection. I gave him my credit card number but told him not to run it before the work was fixed. I asked Option One for my invoice and permit # through the city but haven't received them yet (7 days after I asked) I decided to call the ***************** to get my permit number only to find out that my home did not pass the inspection. THEY TOLD ME IT HAD!

      Business Response

      Date: 10/19/2023

      On Thursday 10/05 our General Manager ********************************* & senior tech ***************************** met with the ***************** at her property located at *******************************************************. During this visit the customer went over her list of complaints and repairs she was requesting. At the end of the visit it was agreed that we would return on Friday 10/06 to make the necessary corrections.

      On Monday 10/09 ******** ********************* returned to the property with ***************** to make the corrections and meet the requirements on Mrs. ****** list. The work was concluded at the end of Tuesday 10/10 (see pics & Invoice)

      Customer responded to ********************************* via text on 10/09 stating that the gas line looked a lot better and was happy with the progress.

      Currently we are working with ************** to schedule one final repair involving her duct work that should be concluded at the end of the week of 10/23.

      Customer Answer

      Date: 10/20/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I am happy with the repairs they have corrected.  I am hopeful that they will take care of the duct work, fix the wire netting, and patch and paint the hole around the pipe and the pipes themselves.

    Option One Plumbing is BBB Accredited.

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