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Business Profile

Trucking Transportation Brokers

Global Transport United, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3-21 2025 transported my 2017 GMC 2500 hd truck from longmont ** to **rning ny did damage to the windshield and to the roof of my truck total of 8427 dollars worth said to hand it in to the insurance **mpany progressive they refuse because the semi truck that was used wasn't insured .so snapshot global transport united *** that was **ntracted to delivered the truck was responsible to pay me for the damage .they gave me a 1750 .00 offer I refuse then ******* I refuse can't get them to pay for the damage witch there reasonable for because the were suppose to my sure they had insurance on the truck for damage

  • Initial Complaint

    Date:10/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this business (through Shiply.com- who says they can't help) to arrange a transport of an item to my home. The item was picked up from a retail store by an "insured carrier" per our contact on July 26th, 2024. I was notified on 7/28/24 that the item had fallen off the truck and had been returned to the store. The store was unwilling to accept the item due the damage. They just left it at the store (they sent me pictures and communicated via text/email). They asked for information to file an insurance claim, which I gave them promptly. Since, they have refused to answer my emails, calls, and online requests for further information about getting a refund. I paid the business $350 and was to pay the rest upon delivery. The damaged item cost me $659. I would like to know why I have yet to receive a refund after waiting months (the contract I signed says it may take a few weeks). I'm also not pleased that I paid the company $350 for nothing also but unsure if I can get that back. I don't know what to do. I attached the paperwork, but not sure if it uploaded correctly.

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 31st I had a couch and coffee table picked up from NJ to the military base where I am stationed at in VA. I was promised the driver would be able to load the couch, unload the couch, and also be able to get onto the military base.
    When he arrived to my house in NJ, my 65 yr old, disabled mother had to help him load the couch. When he arrived in VA he had a criminal record and could not get onto base. My husband had to go pick up the moving truck and we had to unload the furniture ourselves. As soon as we opened the truck we saw that the couch was destroyed with black grease and stains all over it. The couch was in perfect condition when it left NJ. This company is barely communicating with me, and will not give me what my couch was worth before it was picked up in NJ.

Global Transport United, Inc. is NOT a BBB Accredited Business.

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