Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2024, I purchased a Legend Force Tiller ($619.15) from ********** in *********, **. Upon its first use in early May 2025, the tiller malfunctioned, failing to move forward and emitting a loud squealing noise. This failure occurred within the manufacturer's one-year warranty period. Despite my prompt outreach to ********** customer service on June 3, 2025, and subsequent attempts to work with the manufacturer, Pulsar Products, no party is honoring the warranty or covering labor costs, leaving me with a non-functional tiller. Given the product's malfunction within warranty and my consistent loyalty as a ********** customer, I request a full return or resolution for this defective product.

  

  Business Response

  Date: 07/08/2025

  Dear ******,

  We sincerely apologize for your recent experience with us. Your feedback is important, and we would like to understand more about the situation. We are committed to improving our services, so please give us some time to look into the matter and we will be in contact with you within the next three business days.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Date of transaction- 8-15-2021 2) Warranty was not honored in second year.3) Parts for lawn mower or new mower became no longer stock.4) I was sent to R&W Equipment for repair.5) Lawn mower was under second year of warranty which i would pay for labor. 6) Pulsar could not furnish parts non attainable or even new engine.7) **** ********* kept in contact with Pulsar for many months but ****** service guy kept saying he would check on its process.8) emails being sent to BBB.9) I gave Pulsar plenty of time and asked for return or exchange and they would not either.10) 8-30-23 email , pulsar stated they would order a new engine. pulsar suggested this not **** ********* 11) i am sending all emails of communication 12) i was never told of discontinuence of parts ,engine for some time thank you **** *********

  

  Business Response

  Date: 05/29/2025

  Dear ****,

  We sincerely apologize for your recent experience with Pulsar Products. Your feedback is important, and we would like to understand more about the situation. We are committed to improving our services, so please give us some time to look into the matter and we will be in contact with you within the next three business days. You can also reach me directly by phone at ************** or email at ************************************************************************************************************.
  

  Customer Answer

  Date: 05/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *********
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Pulsar generator from ****** and got it 6 months ago and the battery leaked all over my floor which just got done for ***** dollars 11 months ago. The order number was 113-3993083-2041868

  

  Business Response

  Date: 05/02/2025

  Dear *******,
  
  We sincerely apologize for your recent experience with us. Your feedback is important, and we would like to provide a brand new replacement battery for your generator. You will receive tracking information via email once we have it available. We are committed to improving our services and hope to have the opportunity to make things right and gain your trust to become a long-term customer of **********************. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a lawn mower 7-26-24. It blow smoke every once in awhile and the oil dip stick shows at the full ***** not over. Menards said to call you. My biggest complaint is I called, stayed on line for 20 minutes, then left a home number to call to get this warranty thing going, and its been over an hour and not return call. Very anoying. I should get a much faster response than this.....

  

  Business Response

  Date: 10/09/2024

  Hi **** - 

  I'm not sure if you are aware that we also manufacture portable and emergency generators. The past two weeks, with the hurricanes in ******* have overwhelmed our phone network and our staff. 

  Your patience, while never expected, is always appreciated. 

  I will ask the department manager to give you a call today, then you will have a chance to respond to this reply. 

  Tom 

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pulsar generator on 09/06/2024. I woke to my entire back porch in flames, which fire **** did come to my address, and i have both first and second degree *****. Im sustaining some problems walking as well as the majority of my entire foot and leg was burned..I was taken by ambulance to hospitll.

  

  Business Response

  Date: 09/12/2024

  Dear Ms. ************************ BBB complaint has some alarming words, but there is no actionable information, such as which product you have, how it was being used,where it was purchased, or what happened.

  
  We also received two emails from you, in the middle of the night, Tuesday to Wednesday. In your first email, you presented yourself as *******.That email was about an employment termination of some kind. One minute later,another email arrived from the same address, this time as ******* describing a fire event on a porch.

  
  Before responding, I emailed the Fire Chief at ************,AL to ask for an incident report based on your statement that they rolled equipment on this event and extinguished a fire. As of this timestamp, they have not replied to my inquiry.
  At Pulsar, we take any report of a hazard very seriously.But we need much more information from you about what happened. You may provide more details, pictures are also helpful, please send them to **********************************************************************************************************. Or,if you prefer to talk on the phone, we are available at ************.

  
  We are waiting to hear from you. 

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay where should I begin roughly a month ago I inquired this company for a problem I've had with my basically brand new barely used dual fuel generator explaining that it doesn't want to start or work after emails sent back and forth each time asking for a specific document or verification which I provided and everything fell under there so-called warranty. Has the back and forth emails continued for over a month I was beginning to get irritated for the options that I was told and the length of time of service. One of the options concluded was for me to find a reparable pulsar repair shop and the emails were not clear but I replied as how would this get to that shop where is a pulsar repair shop it just seemed they were blowing me off and not abiding by their warranty they have on their website stating under their terms it would be replaced or repaired with no problem nor questions asked nowhere does it say the customer has to find a reputable ********************** repair store to get it fixed following the email of my response of how dissatisfied I've been to this point by express my feeling on the whole matter meanwhile my generator that I paid almost $600 for is still broken with no sign of any type of replacement or being repaired The following email I got after that was directed towards me saying I am not ever allowed to contact their company I am blacklisted I'm never allowed to contact nor try to get anything associated with their company again and that was the end of it The worst customer service I've ever engaged in my whole life Don't know how a corporate company is allowed to act like that nor make decisions based on reprimanding the customer and I just want my generator repaired or fixed or replaced doubt it's going to happen but thought I'd give it a try The threats that were aimed at me were unnecessary and frankly ******** I can see in their reviews on the better Business bureau website they're about as garbage as the generator that's broke jerks.

  

  Business Response

  Date: 04/01/2024

  Hi ***,
  It took you a full month to find the courage to post your silly tripe online. I am so glad you chose to take this to the public domain because now it is my turn.
  *** you were verbally abusive to several people in this office and that is not allowed. Your words were profane, vulgar, and personally insulting, and frankly, you should have been banned from Pulsar long before I finally caught wind of what you were doing.
  Im very busy right now and you had a lot to say. Lets give the public a small taste of what you brought to us at Pulsar. Here are some lowlights from **** emails to Pulsar:
  --
  29 February
  You informed us that you are living out of your work trailer You made outrageous demands under implied and direct threats for any delay in following your orders and demands and you disparaged our company, our ethics, and our processes. And this was just your initial contact.  
  --
  1 March (1 day later)
  You were contacted by a supervisor to exchange your generator.
  --
  4 March
  You sent another email, badgering and harassing our staff because you havent received a new generator yet.
  Later that same afternoon, perhaps after a bit of liquid courage,you sent another email to our department supervisor where you ranted on in a solid wall of text, most of it not suitable for a public forum. You attacked and denigrated an entire nation and the people from there. You told us that your generator should last ten years without problems. You made demands and you threatened us with a BBB complaint for lack of immediate compliance with your demands. The rest of your comments were either too ignorant or filled with four-letter words. Decorum prohibits repeating your words here at BBB.
  Your disgusting outburst was forwarded to me for handling,and I told you that you were persona non grata at Pulsar.

  -

   Then you got brave,and you sent me an email. You called me a b**** you told me to Show me the money. Then you called me a ***.  Then you told me that my father raped me as a child. Then you called me a piece of s*** Then you invited me to have *** with myself.  Then you ranted more with even more psychotic,profane outbursts, and more homosexual abuse-themed utterances.
  And now ***, all of this is searchable, by your name, in the public domain, FOREVER. The best part is that you are still banned, and we will do nothing for you, ever.
  

  -

  Now you will have one more opportunity to provide a rejoinder to this reply. I can hardly wait to see it.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a pulsar g450rn generator to be used in emergencies. The battery went dead and the company says that they are backordered for 3 to 4 months. This renders this piece of equipment useless. Our electricity went out for about 5 hours and we had no way to keep refrigerators and other essential devices going. I would like to have a generator that works shipped to me or a refund so I can purchase one that works.

  

  Business Response

  Date: 02/06/2024

  Good morning,

  This generator is several years old, the battery is discontinued,and we special-ordered one from the factory for this customer. The customer also has the option of pull-starting the generator until a replacement battery arrives.

  Unfortunately, the customer threatened to smear us on ************************** he has now fulfilled. And this customer threatened to *** us for faster delivery of a legacy battery. Per company policy, we have suspended the case file while we await contact from the customers attorney. Maybe his lawyer can threaten the overseas shipping company to speed up a dangerous goods lithium battery order and get US Customs to **** a knee for his client too.

  Its your move, sir. 

  Customer Answer

  Date: 02/06/2024

   I am rejecting this response because:
  This is not about smearing the company. This is about buying a product that's no longer able to be used. You cannot pull start this without a battery. Being charged as it has a electronic choke.  The public needs to be warned that this product has a short life.  Everyone that has purchased this product now has to buy a new one.  Had I known of this I would have never bought it.  I think that they could come up with some kind of substitute or work around to resolve this issue.  I don't buy a car and expect I can't get parts after 3 years.

  
  

  

  Business Response

  Date: 02/06/2024

  This is a simple parts backorder issue; it happens to all companies at some point.

  This has nothing to do with a deliberately shortened product life as the complainant alleges.

  The complainant states that he doesnt wish to smear the company and then proceeds to deliver a public warning, presumably about our product and our company. These are the words of an utter, contemptuous, abject fool.

  Yes, you can start the generator without a battery and YES we DO have some temporary workaround solutions to offer. But you dont get that service when you wave around your lawyer and make vapid threats. When you do that,you get your case closed and your number blocked, and then you must deal with me, in front of the public.

  Its so much easier to be reasonable and polite; dont you agree?

  Customer Answer

  Date: 02/06/2024

   I am rejecting this response because:
  
  I agree it is better to be polite but you are not even close to that in this complaint and all the others I have read you only dish the customer and threaten to suspend the complaint instead of taking care of business.  I called and did not get any advise on work arounds or any hope of getting a replacement.  I have tried to pull start the generator but it will not start.  If you have some advise way did i not receive it when I called.  I am more than happy to try to resolve this problem before sending it to our lawyers for review.  I can provide a phone number if you would like to talk.  It would show much better to other readers if you were more willing to resolve then to deny that there are any problems.  Just looking at the number of complaints your company has shows there is a problem to anyone.

  

  Business Response

  Date: 02/08/2024

  I am puzzled as to what clarification is sought, I thought I was abundantly clear.

  Do unto others as you would have others do unto you. Some call this The Golden Rule because it works.

  We live in an imperfect world and sometimes parts are back-ordered,deal with it, or not.

  If you ask nicely anyone in this office will **** backward to find a workaround to get you by until the correct parts arrive.

  But if you elect to follow the ways of a thug, waving your lawyer around, menacing, making threats, speaking of class-action lawsuits, and other absurd nastiness, then you are done here. We will not help you.

  This is how life works, universally.

  Which is it? Are we awaiting process service for your big lawsuit? Or would you like help with starting your generator?

  Say your intentions.

   

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new Pressure washer, assembled per instruction manual, once filled with gasoline, there streams gas out from the turn on , off valve. I feel maybe an assembly issue at the factory may have cause this? Never even had a chance to start it. This is dangerous and I do not know what to do, for 3 days attempted to contact the tech service no on machine (photo attached) and called several time and left my complete info. It seems they are under staffed or just not able to reach out to good customer. I have a machine that I can not use at this time and needs help to resolve. Thank you, ************************* ************ ******, **

  

  Business Response

  Date: 09/26/2023

  Hello ***
  Surely this will be as awkward for you as it is for me. ***,you phoned ** on a Saturday. Now if we were any other company, we might have friendly robots to talk to on a Saturday, or we might have routed your phone call to a faraway land so you could be given useless solutions and happy script on a Saturday. But our good customers tell us they dont want that treatment.Our good customers tell us they want real people at our office in ********** to pick up the phone and solve their problems. So thats what we do *** and guess what? We get the weekends off, so we can rest with our families and provide excellent customer service Monday through Friday.
  And thats what happened ***. While you were busy yesterday filing a formal complaint against our company, a lady named ***** was leaving two voicemail messages, trying, without success, to reach you. Apparently, you did eventually speak with *****, she remembers you, and she said you were a very nice guy with a problem that is easy to solve.  
  For now, I shall assume this is a grand misunderstanding that you will clear up in your reply to mine. We look forward to your response. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mower was bought at the end of summer last year. We used twice and it would not start again for us. We got it out at the beginning of the season this year and I nor my husband (of which we are both in our 70s) can start this. We had our retired marine son come over to see if he could start it for us. He tried for over 1/2 hour to no avail! He was out of breath when he got done and told us to take it back! We went back to Lowes with it and they didnt even want to look at it. They said as soon as we put oil and gas in it they couldnt do anything about it (how do you start it to see if it works if you cant put gas and oil in it)!? They gave us 3 name of local places to have look at it and all three shook their heads and said we dont know why they give out our names for repairs to this product because WE CANT GET PARTS! So after trying to call Pulsar 6 times with no answer we are resorting to lodging a complaint!

  

  Business Response

  Date: 09/05/2023

  This complaint arrived last Friday.  I took it immediately to our support manager who was gobsmacked by it as she had just spoken with the complainant earlier that same day and nothing was mentioned of a grievance. The complainant speaks of having made six calls to our call center. Of course, she does not define a timeframe,so I assume her to be one of those types who squat on an inbound line, blocking it instead of leaving a message. I can run the logs and prove it if need be.

  Here comes the very best part of all When our department manager phoned the complainant Friday afternoon to inquire about the impetus for her BBB complaint, ******************** replied to the effect of: Oh, so my BBB complaint got you to take action. No ******************, your BBB complaint had nothing to do with it. You had already been helped. We were genuinely curious what motivated you to do this.

  Now ******************, in deference to your caustic remarks and self-satisfied attitude you presented to *** last Friday we are going to do exactly NOTHING because of your BBB complaint, except to expose your antics to the public for posterity. You will have an opportunity for a rejoinder I can hardly wait to see it.
  You WILL work through our normal process. No exceptions, no special treatment owing to your BBB complaint. 

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i 8/11/2023 i got charged for an order i placed for a belt-A36 for a walking trimmer Ptg1022H i was sent the wrong part and even sent pics to ur customer support person ws soon as i recieved it 2 days later so when the part arrived i was surprised to see it was rhe exactly the same wrong part i got the first time soni called back again and spoke with your support yo get the correct belt and was told there was mislabeling in the wearhouse *** he would make sure that i get the correct part this time. Mind you i paid for the part already, so this last call was on 8/15 and i have not recieved the correct part yet and to what surprise i woke up on 8/19 and checked my bank and your office has charged me another part cost without my permission and i still have not gotten my correct part yet. . It is now 2 weeks into this. ************

  

  Business Response

  Date: 08/21/2023

  ******, 

  We have sent over 400 of these belts to customers this year and you claim that somehow you got two wrong ones in a row, you are the only one. You did retract the idler arm first, right? 

  It doesn't matter, this is not worth the time. both of your $15 purchases have been refunded, keep the belts.

  *******************
  

  Pulsar Products