Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the period of one year, the generator developed a slight leak. In between the first and second year the leak worsened. I was unable to find a shop to service the generator. The manufacturer eventually gave me the name of a service center here. I contacted the service center and was informed that they were the only certified service center for Pulsar in the state. Petite Engines said I could bring it by. It took several months for me to line up a mode of transport. The generator has been at Petite Engines for over a month. On June 12 and June 13, 2023 I spoke to the manufacturer. During one of those conversations, a lady said they were going to ship an engine to Petite Engines and it would take 9-10 days to get here. After 10 days, I have called Petite Engines several times to see if they have received an engine and they have not. On June 26th, I called Petite Engines to see if they have received the engine and they have not.

  

  Business Response

  Date: 07/12/2023

  Hi ****,

  
  You left out a few details, let’s get your public audience
  up to speed:

  
  1. Your generator is nearly 3 YEARS OLD! The full warranty is only ONE YEAR

  
  2. Your case file quotes you as saying you noticed a small oil leak, in 2020, and you waited 3 years to report it.

  
  3. What you reported is consistent with a dried-out rear main engine seal, a two-dollar part, ruined by long term storage in high humidity, (iron crankshaft) in Louisiana, for three years.

  
  4. Somehow you feel entitled to an entirely NEW ENGINE, after three years, for a torn oil seal, from improper storage.

  
  5. I cannot imagine why anyone here would promise you a factory new engine, after 3 years, for a rubber seal; but apparently someone did promise that to you.

  
  6. Factory crate engines are special order, from the factory; do you ever watch the news? There was a west coast port strike recently, figure it out, you were also informed of this along the way.

  
  Well guess what? The truck arrived today with your new
  engine from the factory; just one hour ago, I watched our staff unload it. But
  now you went and did this, so I have suspended your case for internal review.

  
  You’ll have one more opportunity to reply to this answer. I
  can hardly wait to read your rejoinder. 

  Customer Answer

  Date: 07/14/2023

   I am rejecting this response because:
  
  
  I received an incoming phone call from Pulsar Products corporate office on June 12th from a company representative who stated that Pulsar would be shipping a new, factory engine for my generator. I then gave the representative the service business’ address to ship the new engine to. “It will arrive in 9-10 days,” the representative said. The service business hadn’t received the engine 24 days later and still hasn’t.
  Pulsar Products, Inc. corporate office called me offering this solution.
  Rick J stated on Wednesday July 12th that he “suspended your(my) case for internal review.”
  At this point, I’d prefer a total refund.
  Sincerely,
  **** ********
  

  

  Business Response

  Date: 07/17/2023

  **** –

  You are
  truly unbelievable. You have a 3-year-old generator with a cracked $2 seal from
  sitting in storage for nearly 3 years. You went to a shop that quoted you $600
  for a job that should be $150, tops. You pushed, harassed, and badgered us and you
  carried on for a month over here demanding a factory new engine (for a leaking
  $2 seal). I wondered who was foolish enough to authorize that. It turns out it
  was me who authorized it, partly from empathy. You were TOLD that a FACTORY
  engine must ship from a FACTORY across the ocean; you were told it could take a
  couple of months.

  Amazingly
  your engine was here in less than a month, and literally on the day your engine
  arrived… you filed a BBB complaint against us. Wow! Just wow. Still your
  actions speak to someone not in possession of a great deal of common sense, so
  I gave you yet one more opportunity to be sensible and appreciate what has been
  done for you, that you have no claim to.

  And what did
  you do? You posted screen shots of partial, selected emails from Pulsar, complete
  with the disclaimers at the bottom PROHIBITING YOU from doing so! You then
  snapped pics of text message replies, conveniently omitting your message that
  preceded it. You also posted a screenshot of everything you charged on Apple Pay
  for a full week; this is just not good practice; I’ll leave it at that.

  And now, you
  are demanding a refund for a 3-year-old generator that you damaged. ****, the
  answer is a resolute NO!

  Your case
  has been closed, your phone number has been blocked, you are persona non-grata
  at Pulsar Products.

  Customer Answer

  Date: 08/03/2023

  No, Pulsar Products, Inc. has not reached out to me as of 8-3-23 or provided what they had agreed upon, what ********** admittedly authorized. 

  

  Business Response

  Date: 08/08/2023

  As I have already indicated before, we went to extreme effort to special-order a factory crate engine for this fellow, it takes some time to ship it across the world. On the day **** dropped this BBB complaint, his engine arrived at our dock the same day. I canceled his order due to his behavior and his dumping all over a company and people who went far beyond customer service to help him. 

  Check it out **** - Your factory crate engine is sitting on a shelf. You have no warranty claim, we did this for you as a gesture of good faith, and you dumped all over us. Your engine will stay on the shelf until you publicly apologize to Pulsar, and all the people who helped you, and you must strike this complaint. Then I will consider sending your engine. Make it good ****, you have been ridiculous, make it right and I'll find someone here still willing to help you. 

  ************ 
  

  Customer Answer

  Date: 08/09/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

  

  Business Response

  Date: 08/10/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********, and find that Mediation is necessary.

  Please invite ******************** to explain his odd behavior in light of the remarkable effort made on his behalf, for which there was no justification beyond simple human kindness from one of our reps and a supervisor.

  Once a BBB mediator understands what happened, we will likely accept their proposal. 

  Thank you.

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On black Friday 2021, I purchased a generator. I live in a tornado prone area, and have a family member on home oxygen use 24 hours a day. I needed this item. After 2 uses, the item failed, it was leaking fuel. I contacted them, it was still under warranty and they said they would send me the part. I got the part after awhile, and it was the wrong part. I contacted them again, and their customer service got upset with me, and threatened to not help me. Eventually they said it would take another 30 days to get the right part. 30 days has come and gone, still no part. We are in the middle of tornado season, and we have already had an 18 hour power outage here. I need this generator. It is actually for a life or death reason. They seem unable or unwilling to help me.
  
  As you know, if you have a generator, they are not in constant use, but only using it twice, and it breaking down, is unacceptable. The item is clearly defective.
  
  So at this point I want a full refund with them paying for the return shipping. I need the money to buy a new generator.

  

  Business Response

  Date: 06/23/2023

  I was expecting this one last Friday. I was also summoned by
  one of our RA processors while this customer was on the phone berating her and
  trying to bully her into refunding money that he never paid to us. We are a
  manufacturer, not a retailer, this entire claim is absurd and baseless.

  To the allegation that our RA processor “got upset with me,
  and threatened to not help me.”, I will publicly call this person a liar,
  because I was standing right there listening to him blister a person’s ear
  through a headset from five feet away.

  To the parts backorder status… Yes, the parts are backordered.
  I’m not sure if this person is aware of current events but there is a west
  coast port strike happening now. Perhaps the complainant can offer a clever
  idea to work around that.

  To the IDLH (immediately dangerous to life and health) conditions
  described… Look folks, for the last time, we DO NOT sell or market medical
  equipment or life-sustaining devices of ANY sort! To depend on ANY portable
  class generator for life support is incredibly reckless.

  We now eagerly await your public rejoinder. 

  Customer Answer

  Date: 06/26/2023

   I am rejecting this response because:
  
  
  First I would like to hear the recording of the conversation because I never got irate or even raised my voice. I told them of my situation and displeasure of using their product only twice before failure. If you read the emails they are the one making threats to not help me if I don't lower the tone of my email. This is absurd. The part has been on backorder since the first complaint was placed. And now as of last week it is once again on back order. I do want a refund. I am very displeased wuth the product and further displeased with the company calling me a liar and threatening to not help me if I don't watch the tone of my correspondences. I'm not the first one to have these complaints and if I had seen these reviews I would have gone with a different company. I want a full refund. 

   

  Thank you,

  Stephen Kumor

  

  Business Response

  Date: 06/27/2023

  I will agree with the complainant that there are strong similarities to other complaints. One will also note similarities in the personalities of those lodging the complaint. With rare exception these folks who take it to BBB are entitled, demanding and seek to leverage preferential treatment by making their grievance public. Backordered spares are not unique to our company; it's been an occasional issue for the past three years. 

  Your generator is nearly two years old sir. Your case was handled by *****, she sits 5 meters from me, she has never told a customer that she would not help them - EVER. I have heard her on occasion suffer a belligerent customer who pushes her to the point where she can not help them further; but she has never refused to help; I am calling you out on this.  

  Your demand for a refund is likewise outrageous after nearly two years. Furthermore we are a manufacturer, not a retailer, you never purchased anything from us; how can you possibly demand a refund from us? Try your retailer, if you really want to pursue this absurd demand. 

   

  

  Business Response

  Date: 07/03/2023

  You must be kidding, right? You disparaged *****, you lied about her words, you impugned us publicly and you dragged us through the mud on BBB and now you want me to stand up and publicly affirm that one needs only to be a bigger bully to get free things given to them? There is not a chance in Hades of this happening. Not in this lifetime. --

  Now... you have spoken of a medically urgent need for a generator, despite this being an entirely inappropriate power source for critical medical equipment. I'm going to assume that someone is in your care and maybe this generator is all you can afford. If accurate, that's bad; and it calls for better people to set aside a deserved response for the greater good of helping a third party who might be in a medically fragile condition. And that's what I am going to do. 

  The record indicates that you have a G65BN with a "leaking carburetor", a most unusual report. Nevertheless carburetors can often be repaired; you may not need to wait for the backordered assembly to arrive. I will offer you my direct assistance to get this generator running. I invite you to contact me directly via [email protected]. I have in-house resources that I am willing leverage toward the goal of repairing your generator.  Understand something very clearly, I am not doing this for you! Nor am I doing it because you brought it to BBB, really, look at the other cases where people tried this approach - then they hit a brick wall.. I am offering this purely out of compassion for whomever is in your care and needing power for medical equipment. 

  We are closed Tuesday for the Independence Day holiday and undoubtedly the weather is unpleasant in OK this time of year, so I encourage you to contact me soon via email, let's see if we can get your generator running until spares arrive. 

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime in January I received a replacement for a Pulsar ******* generator ( serial # ********** ) from Pulsar Products. It was to replace another defective generator of the same model that also was defective. It was replaced free of charge under warranty. The original unit was purchased Nov. 15, 2022.
  I broke both generators in properly. The 2nd generator would quit after 5-10 minutes while using it to power my camper and A/C I tried this several times and it always quit. The running watts of the generator is 3200 watts. The max load of the generator is 4000 watts. The total watts my trailer demanded was at most 2800 watts which includes the roof A/C ( 1400 watts ), converter (960 watts ), refrigerator (300 watts ), propane water heater ( 24 watts ) and 4 LED light bulbs ( 20 watts ).
  I again called Pulsar to discuss. That was on April 4th and I talked to two people. The second person named ***** got very rude. When I tried to explain my circumstances he would give me BS like the generator " was not like getting power from a power plant via shore power at an RV park. He also started insulting me and calling me names like "creep" and "mentally disturbed". He was no help at all. I explained that I was only using a 13.5k A/C unit but he just kept giving me the runaround.
  Another person named Zing ask for the electrical requirements for my A/C which I said I could give her when I got home in 1-2 weeks. I got the information and called Pulsar again. I got ***** again and he was abusive and calling me names. Another person at Pulsar said I was being sent a shipping label to return the unit but nobody would confirm this including *****. When I asked ***** to transfer me to someone someone else he refused.
  I have spoken to Airxcell, the A/C manufacturer, and they sent me an email stating the power requirements for my A/C and the also refuted the statement that ***** made when he said my A/C capacitor was bad due to 7 years of exposure to heat from the sun.

  

  Business Response

  Date: 04/11/2023

  Hello BBB - 

  
  

  This matter is currently under police investigation for repeated violations of California Penal Code ***, and various sub-sections which address criminal stalking, menacing, telephone harassment and others. 

  
  

  Pulsar Products has authorized a 100% refund, collected at our expense from this person. Additionally he has been permanently banned from our major e-commerce portals, all future order attempts will be blocked. 

  
  

  If BBB wishes to learn the detailed history of this case, we are willing to share it privately, not in the public domain. 

  
  

  We will have no further public comment.

  
  

  Cordially, 

  
  

  **** *****

  Pulsar Products

  Customer Answer

  Date: 04/19/2023

   I am rejecting this response because: Pulsars statement about refunding my money and shipping it back is too vague. Need to be reassured that they are definitely refunding the full purchase price of the Pulsar Generator, shipping it back and how this can be done to assure me they will refund the full purchase price.
  
  
  
  

  

  Business Response

  Date: 04/21/2023

  Pulsar Products is a manufacturer, we do not sell to the public and this complainant has never transacted business with us. He knows this, but a BBB complaint is his only remaining path into this office after his shocking behavior in our phone center two weeks ago. Also, for the record the complainant's generator had already been replaced previously, no defect was found on the returned unit. Pulsar Products has already issued return authorization to the vendor for this second 'free' unit, the complainant knows this too.  Pulsar Products is done with this person and we seek no further contact from him. As a courtesy to BBB and out of great respect for your process, we invite you to provide the following information to the complainant: 

  Contact: [email protected]  and reference Pulsar case number: ***** 

  This is where he can collect his refund. Everything has been preauthorized. 

  Customer Answer

  Date: 04/26/2023

   I am rejecting this response because:
  
  
  Again the exact details how I will get a refund are not clear. I have no account with them. Also the unit has been used for about 10 hrs and I do not have the original packaging foam that came with the original box and the original box has been modified to be a dust cover for the generator when not in use. I did get a message from Ebay/autocaredepot about how these details and it appears I am to send the unit back to Pulsar and it will be to either Pulsars or some other parties sole discretion on whether I will receive a full refund. They also shipping and handling charges will be withheld and the fees for that are not explained.

  Please note that this is the first time I have been told that the original generator I returned had nothing wrong with it. The original generator was replaced in January under warranty at the direction of Pulsar when I let them hear on the phone how the generator would sputter and die under a very light load of less than s 1000 watts. ( Generator is supposed to deliver 3200 watts ). It appears that my request for someone to discuss this matter besides **** ***** is being ignored by Pulsar and they have blocked my phone number.

  

  Business Response

  Date: 04/26/2023

  The complainant has been provided unrestricted return authorization with a 100% refund from the retailer he purchased from, for this, his second, 'free' generator; the authorization is attached to this BBB file.

  The complainant terrorized our phone center for two consecutive days, screaming, growling, insulting and menacing our representatives. Then he threatened to drive to our location, trespass our offices, and "find" our company president. As stated before this matter is closed on our end. The complainant's  threats and behavior have been reported to police. The complainant is 'persona non grata' both here and at the retailer; he has been permanently blocked on our e-commerce platforms. 

  The complainant is commanded to now and forever cease contact with us unless he seeks an additional criminal harassment complaint and a likely civil claim for damages for the times he locked-up our phone center.

  The complainant would be well-advised to follow directions and quit his inane behavior.

   

  **** ***** 

  Pulsar Products

   

  

  Business Response

  Date: 04/28/2023

  Hello BBB - 

  We have a complete package for Return Authorization that we sent to the retailer. I am hesitant to forward all the communications because in our experience Mr. ******** is a dangerous person and I cannot risk him getting ahold of full names, email addresses or any of the executives we had to involve to get this approved.  If you can guarantee me that those documents will be kept confidential, I'll send you anything you want. For now and for this request Mr. ******** need only contact the retailer at [email protected] and provide our case number *****. He is famous over there, they are waiting for his contact. Also, a copy of the prepaid FedEx shipping label is attached to this reply. 

  I've been doing this kind of work for a very long time. There is something dangerously wrong with this guy, please be careful what you share with him and let me know if you need anything else. 

   

   

  Customer Answer

  Date: 04/28/2023

   I am rejecting this response because:
  Pulsar has the wrong address. I live @ **** ********* ****** ***** ****** Plus they have not clarified the previous details I requested in another message about being used, providing the original packaging, and who pays for the shipping that I requested clarification of thru BBB.
  
  

  

  Business Response

  Date: 05/01/2023

  BBB,

  Welcome to a little slice of our world. This is what this guy does for fun. This is what he did to tie up our phone center for two days. It is simple retaliation and retribution for us refusing to cower in fear of him as he terrorized every rep in this office. 

  All he needs to do is put the unit in a box, slap the prepaid label on it and let FedEx pick it up. But he won't do that, because causing mayhem is more fun. In case it escaped your notice, this is his second generator, sent for free, after a previous nebulous complaint on a product with a near-zero return rate. 

  If you have any ideas, counsel or suggestions on how to close this case, I welcome your input. But I promise you that this sociopathic monster is doing this for his own amusement and he his exploiting BBB process to do it. 

  I'm about ready to hand it off to our general counsel and let them render him. 

  Any suggestions?

  Thank you

  Customer Answer

  Date: 05/04/2023

   I am rejecting this response because:
  There may not a need to return the generator as Pulsar has authorized as there might not be an issue with the operation as I suspected. The picture I attached of the generator shows the oil that leaked while using the generator at ***** *** CG. That is also the place I was at when the generator would shut off while running my trailer A/C. I talked to an **** generator repair service at the first of this week to have it checked out and load tested. He told me something I was unaware of which was that the EMF under high voltage power lines " caused inverter generators to malfunction". The camp ground has high voltage lines overhead where I was camping. So I decided to try the generator a couple of days ago when it got hot here. I ran the generator 50 minutes with the A/C on, the refrigerator running, w led lights and the converter was running also. It did not stop. So for now I plan on keeping it and using it. Hopefully the oil won't leak in the future. I have been camping at ***** *** for years now when I stop over while heading south. I have used my Honda 2000 which I bought in 2007 many times there and never had an issue with EMF. 

  Hopefully I don't have further problems with my Pulsar Generator. For now I would like to withdraw the BBB complaint and offer Pulsars customer care team an apology.

  Sincerely 

  ***** *******

  
  

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want make Clear this 12000 generator dual was purchased in ******* stores and never worked have factory defects and broken parts,I had contacted ******* they send me with guarantee products I call them they accepted to replaced and they send soo fast to pick up,driver told me all this Equipment they pick up have factory defects,I keep call once every day since they don't generator status of when they gone send the replament ,a lady names ***** tex me from private number Call me pest stop blowing there phone or she will close the return ...I had contacted again and explained this Equipment its for Government special needs therapy...I need to have response of when they going to replaced I don't buy used or damaged this people sale damaged repair them and sending back thats its not right and illegal to the Codes...Please help me to solve this matter because this its a founds from Government and please make sure to investigate them soo others don't going thru the same Thank you have a bless day...Note
  We did follow-up all instructions for gas and oil filling was not wrong handle or drained..

  

  Business Response

  Date: 11/22/2022

  Hello BBB and ******* "****", per the email. 

  
  

  Nearly all of our office personnel in two cities have had direct or indirect interaction with this customer over the past week or so. This customer had a very unusual initial engine failure on our ******** product. This problem is not about warranty coverage or replacement, the generator failed in a way that it can be replaced immediately under warranty, freight prepaid both ways. This should have been a five-minute activity.

  
  

  The main impediment to resolution is this customer. I don't wish to appear callous or cruel, but this person appears to suffer from issues we cannot fix. Here are some of the things that delayed warranty resolution: 

  
  

  1. This customer told at least three different stories about how the generator failed and all of them were untrue. What she presented was for lack of a better term, sheer fantasy. The stories she told were impossible, that's why we needed the generator returned for inspection. Late last night in an email, this customer finally admitted that she had lied to us and offered many different stories. She didn't say why she did this, but we have the email. 

  
  

  2. This customer engaged in a three-day campaign of utter harassment of everyone she could get on our phones, no matter the department, she just wanted to be disruptive. Again, we do know not the reason for this behavior, but we certainly have the phone records cataloging dozens of sequential calls, tying up numerous labor hours for nothing. 

  
  

  3. This customer eventually demanded the services of a supervisor. Once again her frenetic, disorderly story changing prevented our customer service supervisor from being able to give an accurate answer, it was reiterated that we need to inspect the generator to determine what really happened. 

  
  

  4. This customer continued her incessant harassment of our supervisor to the point that our supervisor needed to engage assistance from senior management to control the chaos being caused by this customer.

  
  

  5. I pulled the phone logs and I was astounded at the depth and breadth of the pointless time consumed by this customer to the extent that she was blocking other customers from reaching us. I sent a firm text message to the offending phone number demanding that the harassment stops at once or that I would block the phone number from our network. 

  
  

  6. Yesterday (21NOV22) this customer dialed around our California office until she found a different department whereupon she started harassing them, causing two departments to lose time to figure out what this customer was up to now.  

  
  

  7. Before closing time last night I made it a point to personally inspect this customer's returned generator and I confirmed that it failed in a very unusual way and at no fault of the customer. All she had to do was phone us one time and tell the simple truth of what happened and she would already have her new generator. 

  
  

  8. The new generator is staged at our dock for outbound shipment today. But in light of all the unusual trouble with this case, now culminating in a formal BBB complaint, I am going to place a stop shipment on the order until Pulsar has been heard, and until the customer has had an opportunity to reply. We cannot afford a repeat performance of the past week.

  
  

   

  
  

   

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me..any ways all the comments was wrong full lies i had never admitted nothing I sm not sure wy its all this comments I don't understand the excuses to make the replacement like I buying its my right...not sure all this Comments and refer to me as lies and excuses to taken care of bussines to be honest I am very very busy at my work to bringing personal comments or that that person customer care she had told me she was going to stop all and do all this for no reasons. 

  Any ways I yes trying to finished this with because its against to ******* County i had explained this 

  Please we yes needs the replacement to be seend and confirmed send to the email.

  No understand all this reasons to make exercises guaranteed 

  I had never said equipment works or none of that we trying to started but nevers works its totally different to what they said

  Like I said Company needs to be more investigate about guaranteed of products and more

  Pick up delivery said very clear they had pick up couples of the weekly for factory defects..

  Honest legally none of the lies they trying to appoint are support to do what they suppost to do by law..

  Now the reason wy I had contacted BBB its for me not to deal with them wy they will said I had contact

  They send a email yesterday said inspection dont past trying to find excuses and lie

  I was clear in all my emails generator never work

  I had never call or said nothing alse .

  I have never harassment like the lady did send me those text msm

  Please make sure they send my new equipment replament thank you have a blessed day and HAPPY THANKSGIVING TO ALL

  Customer Answer

  Date: 11/28/2022

   I am rejecting this response because:
  
  
  On behalf on case #******** Pulsar send me a email confirming of replacement was sent with tracking number but they didn't send any receipts yes a number I get in to the page to tracking the number its not exist i have the emails please can BBB contact them not sure what they are up too
  

  

  Business Response

  Date: 11/30/2022

  This is truly one of the strangest cases we have seen this year. The customer states she was given tracking information, but she is somehow looking for other records, then she asks BBB to intervene and find out "what we are up too(sic)". 

  
  

  I will now confess exactly "what we are up to". 

  
  

  We did what we promised to do. A factory-sealed new generator was staged for shipment on Friday. The new generator was picked up by R+L Carriers two days ago on Monday and it is scheduled to be delivered tomorrow. Perhaps BBB will kindly ask this customer to be home to receive the new generator.  

  
  

  On behalf of Pulsar Products, I hope that this customer will eventually realize that she pointlessly created a very difficult situation for us, requiring the time and effort of numerous people to figure out what really happened, and then we replaced the generator at once. If this epiphany happens, maybe ******* will consider leaving a good review for Pulsar Products here at the BBB website.