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Business Profile

Wholesale Major Appliances

AKDY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Major Appliances.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company and it's Customer department is deplorable. They lie, cheat and steal from their customers. They do not have any integrity and I have no faith in their products, we purchased a 65 inch shower panel and customize our shower to the panel immediately it had a deal problem with the gauges. We have been without a shower for over a year. The unethical delay tactics and lies from this company is criminal they state that they are based in the U.S.A but the customer service department is overseas and they have a condescending and disrespectful tone towards true and trustworthy customer service. Buyers beware. Once again I have going back and forth with the company for over one year. The only solution that I will accept is to replace the unit. I would go to a more reputable company immediately but once again I have customize our shower and we will have to remove and replace our tile to accommodate a different vendor. Customers Beware

    Business Response

    Date: 12/27/2022

    Hi ******,
    We already approved the full refund for their order, but the customer insisted to get a replacement unit which is not available.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own two wine refrigerators purchased online from AKDY. They were given as gifts to me. Both refrigerators stopped working I went onto there web sight and saw they offered replacement parts to make repairs. I ordered the parts. They arrived and turned out to be out dated, connectors and displays had been change on the models. They also were not the correct parts for the models. Upon trying to return the parts I found they do not except returns parts. I was not made aware this at time of purchase.

    Business Response

    Date: 12/30/2022

    We sent 2 emails to customer to follow up, but there's no updates yet. 

    Customer Answer

    Date: 12/31/2022

     I am rejecting this response because:
    I have attached you to my responding email 

    Business Response

    Date: 01/05/2023

    The customer already agreed to the refund solution. So we will send out the refund via our system shortly.

AKDY is NOT a BBB Accredited Business.

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