Reviews

This profile includes reviews for PromotionChoice.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PromotionChoice.com

  Rcho Santa Fe, CA 92091-4217

  
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  PromotionChoice.com

  PO Box 317 Rcho Santa Fe, CA 92067-0317

  
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  PromotionChoice.com

  San Diego San Diego, CA 92091

  

Review Details

• Review fromDustin N.

  Date: 08/19/2022

  1 star

  Dustin N.

  Date: 08/19/2022

  I can't wait for the response I will surely get from this company. It will definitely try to paint my review/experience in a different shade than it was intended. It should be entertaining! My company placed an order with this company with an in hands date of 15 business days from the date of order. The item has a production time of 5 days. With a warning on top to order that production times could be longer. I figured we had 15+ business days to work with, so any slight delay wouldn't be a horrible issue since we had over 3X the advertised production time to complete the order. At 19:05 CST I received a call from an unknow number on my personal cell phone, a number this company had no knowledge of. Plus, this is over 3 hour past our business hours. I was at a youth volleyball game when the call came in. When I answered, a man on the line was mumbling in a strange accent using the business owners name and mentioned a product that we had ordered previously that day. So I responded trying to figure out what the issue was. I was told that because of production they wouldn't be printed until 7 business days past the event date. I stated "That's not going to work." He said, "We have stress ***** that we can print in house and have done by then." I stated "That's not going to work." He said, "Well, then we will cancel your order. I yelled "NO!" Because I at least wanted blanks, which they also offer. Because I yelled "No" he said "I'm cancelling your order," and hung up! I tried calling the number he called from. No answer. I kept trying the number, hoping we could get blanks instead. He finally answered, I inquired about blanks. He told me "No & any orders you place online will be immediately cancelled." I told him I would leave a bad review. He told me, "Go ahead, you can do it all day long. Then I can go on after you and show the whole world the terrible human being you are!" Which is exactly what they do with every bad review. You'll see evidence of that below......
  

  PromotionChoice.com

  Date: 08/20/2022

  I think anyone reading this person's review will have to wonder why a company will want to turn away business.Due to labor shortages that are rampant across the country right now, we were not able to deliver his order to him by his event date. We called him and told him that and also offered an alternative option that could be delivered faster before his event date. He did not want any other alternatives and immediately became extremely aggressive and threatening.Being a customer does not give you the right to be abusive. As a company, we will not allow our employees to be subject to such rude and abusive behaviors, particularly those who issue threats.Because of his violent invectives, we told this customer that we do not want to work with him and do not wish to take his money. Unfortunately, the incident did not end there. Customer harassed me well into the night with dozens of phone calls from blocked numbers and it was frankly verging on harrassment.We are an honest company, if we cannot deliver for any reason at all, we will contact our customers to alert them of any issues and offer other good and reasonable alternatives.Again, these are trying times for many businesses; we always strive to do our best, which is why we have been in business for well over 20 years now. Thankfully, such a character only emerges once in very very long while. And this customer's disturbing behavior in particular is a first and hopefully the last. The vast majority of our customers are delightful and we have a huge number of return customers whom we have great working relationships with. After encountering such an incident, we are reminded of all our other marvellous customers to whom we are always so grateful to work with and assist on a daily basis. As far as a "strange accent" - ****** speak with an American accent, just as I speak with an accent that I was brought up with. I am not sure how "accents" are germain to the issue at hand.Finally, a couple of corrections to the facts:Order was placed on 8/18 at 12.22pm.Call was first made to customer on the same day (not the next day) at ****pm and then again at ****pm EST.Our regular production times are usually 5 work days, but with the recent labor issues and crush of orders, it did increase to ***** work days currently for some products, but faster for others. This is unfortunate and is not unique to our company but widespread across the industry and across many industries across the country.We would have been more than happy to assist ****** with shipping him blanks and would even have offered a greater discount had he maintained even a tiny modicum of civility. We can understand customers being upset with the current longer production times, but the level of hostility he exhibited was simply unacceptable.

  Dustin N.

  Date: 08/22/2022

  Just as I had advertised, the business owner completely changed the narrative of this situation. Let start by what I have learned since the encounter. Come to find out that this company doesn't even produce or even touch the product we tried to order. It sounds like on Thursday of last week. The company that they play middle man for, made them aware that production had been extended. So, they had spent most of the day dealing with disgruntled customers. Our company being one of the last to be called. When means the callers frustrations were already on high. I had also found out that after this encounter that their employees were told to screen/ignore my calls. Lucky for me, one person stepped up and showed what true customer service is and answered my call. Let just say, after they heard about the encounter, they were not surprised in the least. I was told that they have to apologize with regularity for this persons behavior, whom also happened to be a partial owner. Plus this person just so happened to be the person that handles all complaints and reviews online for the company. BTW, I would love to know how you could offer us a discount or the opportunity to purchase blanks. When you hung up on me, and instructed your employees to not answer my calls. That sir, just proves the hypocrite that you actually are. While on the call with them, I was asked if I would be willing to remove this review. I told them, "Yes, If the conditions were right." I simply asked for a phone call and an apology form this individual. Which I was told, "That shouldn't be a problem." I didn't ask for a discount or anything else of any kind. Shortly after my request, this rebuttal was attached to my review. Proving to me that this individual feels no remorse for his actions and takes no responsibility for them as well. As for your attempt to paint be in a bad light for the comment about your accent. My point was I was at a youth volleyball game, off the clock, when some stranger, whom I've never spoke to before is yelling at me about footballs. I'm sorry I wasn't prepared for your call since it was my personal cell phone number, that you were never given or given permission to call. Your false narrative of the violence/harassment is flat out laughable. You should be ashamed, but after talking with others that have left bad reviews on sites like ******* I'm not surprised. It seems like this is your number one tactic to... how did you put it..."show the whole world the terrible human being they are!" The reality is, it makes you look like an ungrateful business owner that doesn't take responsibility for their own actions. But why would you? Since this family owned business is owned by your family. Because of this, you know and have no fear of repercussions for your actions. The sad thing is, your employees clearly acknowledge it and it puts them in a very sticky situations. But they also understand, you don't care. Being in business for 40 years, we have NEVER dealt with a more slimy, dishonest, person in our entire existence. This could have easily been resolved with a little communication. But it seems like a few individuals from your company (mostly the person that will be quickly responding to this comment) are clearly ABOVE communicating with simple customers and sometimes their employees. One bonus, we did come up with a new acronym for use at our shop. Signage to come soon. Just Ignore Them!, or J.I.T. We will promise on the signage that we would never J.I.T. them!