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Business Profile

Mailing Services

The UPS Store #4305

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 6 2025 i sent a package containing my daughter purse that she left in my car she drives a school bus and couldnt drive without her license i purchased overnight delivery with *** it took 3 days for delivery i paid 96$ for overnight delivery and it took 3 days and I have called the store at least 4 times and now they are saying no refund store phone number is ************** i have a receipt and tracking number which is 12H92G500101485761 i am on ssi and cant afford to be ripped off by *** Im hoping someone can help me with this issue

    Business Response

    Date: 01/26/2025

    Dear *****, I am sorry to hear that your shipment was delayed. I'm responding to let you know that your shipment was sent from The *** Store on **************. We are a different store, under different ownership, located at ******************. The tracking number reflects a shipping account that is not ours and we would be unable to assist with this complaint. I'm sorry that you have not received a response from that *** Store. Please direct your complaint to the correct business. 

The UPS Store #4305 is NOT a BBB Accredited Business.

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