Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** installed new flooring in my manufactured home july 2024. After several months, there were uneven surfaces and broken edges in several areas. *** came to inspect and accepted responsibility and agreed to fix subfloor problem and reinstall flooring. They sent out repair guy in may 2025 who didnt repair correctly and made situation worse. Then they sent out a different guy who corrected the problems. The installers finally came 6-8-2025, however, the contractor did not provide adequate flooring materials and subfloor still wasnt completely ready. My floor was not finished by ***. Afterleaving my kitchen and dining room without flooring for more than 6 weeks, they never completed it. Due to the following reasons, i do not trust *** to work in my home:1. Failure to complete the flooring correctly at initial installation 2. Avoiding and ignoring my repeated attempts to resolve this for months 3. Instructing installers to reuse flooring planks that were damaged and would no longer click together 4. Substandard and incorrect repairs to subflooring( missing 2 x 4 boards to support the subfloor, full sections still uneven, etc)5. Leaving my kitchen and dining room floor totally torn up for 6 weeks.6. Failure to meet deadline for completion that we agreed on- 5pm on 6-14-25.I have photos, videos, emails, text messages, witness statements and invoices to support every point in this complaint. In addition, i attempted to settle this with a request for refund and I agreed to not pursue resolution in court.

  

  Business Response

  Date: 07/10/2025

  Thank you for the opportunity to respond to the complaint filed against All American Mitigation (AAM). After almost a year post original repairs made by ***, Mrs. ******** reached out with concerns regarding her flooring. *** went out and assessed the areas of concern. She began talking about other areas outside of the scope of work. In good faith we agreed to address the additional areas at cost (essentially to cover labor) and repair the areas outside of the original scope of work and per her request. It was agreed that Mrs. ******** would pay *** $500 for the additional repairs and would leave a 5 star review because at that time she stated she was very satisfied with our solution to her concerns and our good faith efforts. Once we began the repairs, it was evident that there was new water damage in the areas we had repaired previously and in the additional areas, that she had failed to disclose. We can provide photo proof of this if necessary. Once our crew was onsite, she attempted to convince our technician to repair all of the subfloor, despite our good faith agreement. We sent crews out multiple times, to only be met with resistance and continued demands to make repairs to areas outside of our originally contracted scope of work. Despite multiple attempts to go above and beyond, we were met with resistance and ultimately kicked us off the job site. Any report stating that deadlines were not met are solely the result of the homeowners continued attempts to get *** to work for free on work that was never apart of the agreed upon and contracted scope of work.
  As it stands Mrs. ******** has an outstanding balance of $500 that is owed currently. If this complaint stands, we will be sending this matter to legal and ensure that *** is compensated appropriately and for all legal fees incurred, including multiple trip charges for multiple crews getting called out and met with resistance.
  
  
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job began September 30, 2023. Job has not been completed. Flooring needs to be installed. They have been paid for work that was actually completed so far. Insurance claim. **************** holds funds. I have made dozens of calls and messages and have been given dozens of promises that they will be here to finish the work Never showed up. I need to get a lein waiver release to give me the availability to hire another contractor to do the work.The are not responding. I am a very ill disabled senior.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked on several occasions for pictures of Ms. ********** rug that is now claimed to be damaged after we were told it was being cleaned, damaged, and finally missing. As of today those images have not been provided. I am formally asking again for the pictures you have stated that you have. Also, a copy of the initial pack out/pack back estimate that was sent to ********* is being requested as well. From my understanding this estimate was around 11k. Note: This estimate was sent to State Farm without a copy provided to Ms. ******** from All *************************. Callahan is also requesting the following information:- Pictures and location address of where her items were stored - The name of the cleaners where the rug was taken. (Ms. ******** was told her rug was being cleaned for months)- Names and chain of custody on who packed up Ms. ********** personal belongings. Including the individuals who picked up Ms. ********** rug In December 2024 ****** *. met with Ms. ******** and ********************* adjuster) to discuss the original estimate as it was overwritten, and included areas of the home that did not sustain any water damage, and granite ************** this same December meeting, the cleaning of my mother's rug was discussed with ****** *. It was expressed by ****** *. that my mother's rug could be cleaned with no issue. This was stated in the presence of my mother and the State Farm agent. From December 2024 through March 2025 we were told the rug was in the cleaners. When I started asking detailed questions inquiring where the rug was taken to be cleaned, I was told by ****** *. that he needed to speak with ***** because he had all of the details regarding Ms. ********** rug. In March of 2025 I was told by ****** *. that my mother's rug was damaged, and that she could claim it on her policy to be reimbursed. After questioning this new damaged claim, the narrative changed to the rug was "missing". Ms. ******** has not been able to get any answers.

  

  Business Response

  Date: 05/06/2025

  Multiple attempts have been made to resolve the complaint listed above including a replacement of the rug or monetary replacement. We have sent a formal letter to Ms. ******** in an attempt to amicably settle this matter. We have apologized for any misunderstanding that resulted in the misplacement of the rug. We are unable to replicate the rug, but are happy to replace it or provide the requested monetary stated value of the rug. As for communications with the insurance company, it is our policy that customers are CC'd on all email correspondence between All American Mitigation and their insurance. Our Vice President has spent countless hours trying to appease Ms. ******** via phone, text and in person. Outside of the claimed lost property, the contracted work to restore the property to pre-loss condition has been fulfilled and was completed to a satisfactory state according to our customer, the homeowner, Ms. ******** ********. 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All American Mitigation enter into a contract with myself for repairs on storm damage to my home. One of the areas of repair was to replace damaged flooring and to add additional flooring to another room. They did the work however the floor is now popping and cracking in various spots in both rooms where work was completed. Contacted them in November of 2024 and told them of problems. In January of this year they sent a flooring expert to look at problem. He stated that floor was placed incorrectly and would have to be redone. ********** has failed to make arrangements to repair job. I have made several attempts to get a repair date. They have not responded. Your help would be appreciated if you can't help litigation maybe only option.

  

  Business Response

  Date: 03/26/2025

  All American Mitigation has been in communication with Mr. ******* regarding the concerns identified in his complaint prior to the complaint being filed. As of currently the reported issues have been addressed and resolved. Mr. ******* is satisfied with the result and has since expressed that he wishes to redact the complaint with the BBB. 

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a water leak problem in the bathroom. I called All American Mitigation and they came out and said they would have to remove part of the adjacent wall and curb where the shower door was located. No problem with this. Then they were to come out to repair the wall and curb. The ******s did not repair the curb correctly and it had cracks and possible leaks. The wall texture did not match or the paint. Then while reinstalling the shower enclosure they shattered the glass. I found an enclosure to match ours and they ordered it. It came in with parts missing, so they said. I had to make calls to the manufacture to get the correct enclosure. They installed it incorrectly and the door would not close properly, and the silicone seal looked like a kid had done it. Then they came out to fix the enclosure silicone and the next day the whole enclosure fell forward. The ****** that then came out had said the first ****** had not installed the proper screws to hold the structure in place. The next ******s came out and only installed two holding clips, where three were required, and installed the glass panel crooked. This has taken place over a 4 month period. Now we are having problems getting them to come out and add the necessary clips and install the glass panel correctly. Mean while we cannot use the shower.

  

  Business Response

  Date: 03/11/2025

  My name is ******* ***, VP of Operations. We have been in contact with Mr. ****** before, during and after this complaint was filed. We have come to an agreement with Mr. ****** regarding the shower glass. Mr. ****** and All American Mitigation are in agreeance and we have sent our glass guy to Mr. ******'s home to get the measurements needed for the glass. It wan an unfortunate accident that the glass broke to begin with. We hope the resolution of the custom glass satisfies this projects completion for Mr. ******.  We will keep the BBB up to date with the status. It is our understanding that Mr. ****** may redact his complaint, but it is unclear if that is possible. Either way we are happy to have come to an agreement. Our ultimate goal is customer satisfaction. Please do not hesitate to reach out if further information is needed. Thank you. 

  Customer Answer

  Date: 03/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* C ******
  
   
  

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came out to give qoute on fire damage , now will not sign off check from farmers to get $ to start project. Unless I give them 11k. Then will release check.

  

  Business Response

  Date: 10/26/2022

  To whom it may concern, 

  
  

  In regards to the complaint from Mr. ***********. Yes, we were sought out by Mr. *********** to assess the damages to his home after a fire. After many hours were spent sketching and scoping the work that needed to be done in his home to restore it to pre-loss condition, Mr. *********** proceeded to sign a work authorization for our company to proceed with the work. Our staff spent many hours working on his job both on site and in office. We worked with his insurance company to get his claim covered, hence the reason why we are also listed as a payee on the check from them. Since signing the contract and receiving notice of the payment amount Mr. *********** has decided to go another direction, he has decided he wants to have work done outside of the scope of work payed for and covered by the insurance company. We feel that since Mr. *********** wants work completed outside the agreed upon scope, between the insurance company, the mortgage company and All American Mitigation, it is best we part ways.  All we are asking for is payment for the work that has been completed thus far on the agreed upon scope of work and the signed work authorization. The requested $11,000, indicated by Mr. *********** in his complaint, will cover the work already performed. We also request that Mr. *********** sign the release of liability. Once payment is received we will be more than happy to terminate services with Mr. ***********. Furthermore, it should be noted that Farmers Ins. listed All American Mitigation as a payee on the check of $112,000 as a result of the signed work authorization listing us as the hired contractor to do the scope of work that was approved and payed out by them. This is standard procedure for all of our reconstruction claims through the insurance carrier and mortgage company.