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Business Profile

Clothing

clothingshoponline.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for clothingshoponline.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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clothingshoponline.com has 11 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in August for items that would ship in September and October. In November I received the October item but despite numerous requests for information and a refund, have not received the other item. Customer service would only respond to ******** messenger and then have stopped even that response.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2023/01/16) */
      Contact Name and Title: ***** CE Team Lead
      Contact Phone: XXX-XXX-XXXX
      Contact Email: ***************************
      Hello ******,

      We were not able to locate an order under the information provided. We fear this case may be for a different company and not Clothing Shop Online. Our website offers same or next business day shipping. We do not ship orders months after they are placed. If you believe this is incorrect, feel free to contact our customer service team.

      Sincerely,
      *****
      Clothing Shop Online


      Consumer Response /* (2000, 7, 2023/01/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accept the response from this business because it is correct: they are NOT the company I filed the complaint against. I'm not sure why my complaint against ****** Clothing went to "Clothing Shop Online".

    • Initial Complaint

      Date:12/02/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased T-shirts from Clothing Shop Online on a few occasions where a VALID discount code didn't work. The promo shows up in the 'cart', but once checked out the discount disappears. I believe this is purposeful. The last two occasions, I am POSITIVE the code was entered correctly, and the discount did show up in my cart, with a percentage taken off. But once 'checked out', the discount was not there. So, I paid full price. Twice. The first time I thought it was a fluke. The second time I know for sure I entered it correctly, and the 12% discount was NOT taken off. I believe this is being done intentionally. These are not huge discounts, and the company probably thinks customers won't notice. But I did, because I was screwed over before. When I reached out to Clothing Shop Online for reimbursement of the 12%, they refused... after multiple requests for a refund. They said that I must've done something wrong. But I paid VERY close attention when ordering to make sure the promo was entered properly. (They also acknowledged that the code 'FRIDAY12' was indeed a valid promo). But they refused to credit my account. It is only $7.27, but it angers me as I believe this is being done intentionally. I am a small business, and any coupon helps... I also want to mention that sometimes a 5% discount will be discounted as .5% (half an percent!) on their site. I have noticed this before when buying, but didn't make a big deal of it as it is only a small amount of money. The coupon applies, but the wrong amount! They must think people are stupid, when in actuality we just don't want to deal with these tiny issues... But this last time really upset me, and now I believe this is commonplace with them. I think they are deceiving and defrauding their customers on purpose.

      Business Response

      Date: 04/30/2024

      Hello ***,

      We are terribly sorry to hear the issues encountered, however, we show that the code in question was used over ***** times while it was active. We did not receive any other complaints regarding the issue.

      We are terribly sorry you encountered this issue but were not able to pinpoint the issue that was being encountered on your end.

      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:11/02/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent almost 80 dollars on two tops from this company, which advertises their clothing is made in the USA. When the items arrived they looked nothing like the online catalog pictures. They also came in packaging marked "Made in China." When I contacted the company for an RMA and return instructions they emailed me back to offer me 14 dollars if I would keep the items!
      Amazing. I responded "no thanks," and they then offered me 28 dollars!
      I am disputing the charge with my bank for quality; not as described. This business misrepresents itself, its products, and its return policy.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 5, 2022/11/09) */
      Contact Name and Title: Perla CE Team Lead
      Contact Phone: XXX-XXX-XXXX
      Contact Email: ***************************
      Hello *****,

      We have received your complaint. Unfortunately, we were not able to locate an order in our system with the consumer information provided. Would you be able to verify the name of the company you placed this order with?

      Feel free to contact our customer experience team at XXX-XXX-XXXX from Monday - Friday from 8:00 AM to 5:00 PM ****

      Sincerely,
      *****
      Customer Experience Team Lead
      Clothing Shop Online

    • Initial Complaint

      Date:10/31/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/23/22 I placed an order for 6 pairs of sweatpants. The total was ******** After repeated contacts with the company, the response was they could not get one pair and would refund those ******* was refunded on on 7/21) and then ship the rest. Since then, there have been no items shipped and no response to my contacts with the company. The order number is XXXXXX.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/11/09) */
      Contact Name and Title: ***** CE Team Lead
      Contact Phone: XXX-XXX-XXXX
      Contact Email: ***************************
      Hello *********,

      We have received your complaint. Unfortunately, we were not able to locate an order in our system with the consumer information provided. Would you be able to verify the name of the company you placed this order with?

      Feel free to contact our customer experience team at XXX-XXX-XXXX from Monday - Friday from 8:00 AM to 5:00 PM PST.

      Sincerely,
      *****
      Customer Service Team Lead
      Clothing Shop Online

      Consumer Response /* (3000, 12, 2023/01/01) */
      I never received any contact from you and just saw this complaint was closed. I have received no satisfaction or response from the company Shekou Woman. What avenue do I have to continue to pursue this complaint?


      Business Response /* (4000, 16, 2023/01/16) */
      Hello***********

      I reached out via phone but located where I can respond to update this case with our response. Per our conversation, we are not affiliated with Shekou Woman.

      We wish you the best of luck locating the company and getting the assistance needed.

      Sincerely,
      Perla
      Customer Experience Team Lead
      Clothing Shop Online

    • Initial Complaint

      Date:10/07/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I********* placed an order with this company September 18, but I have not received my order and have had no luck contacting the company. I should have read the reviews first! What can I do to receive the order or recover the money?

      Order #XXXXXXX

      Thank you.

      Business Response

      Date: 11/08/2022

      Consumer Response /* (2000, 14, 2022/11/08) */
      After a very long wait without communication from the company, I finally received my order on 11/7. I really appreciate your help! Without *** intervention, I don't think I would have received the order. I do not plan to do business with this company again, and I hope that others may learn from my experience.
      Thank you so much for your help!!
      *************

    • Initial Complaint

      Date:09/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an on line order with this company on August 25. Within a few days I received a notification that the item had shipped and gave me a tracking #. I checked the tracking # and it said the item had not been received by this company. I've emailed numerous times and I keep being told to be patient, that it's coming, that it's cleared customs. I checked yesterday and it is still not received by the shipper. I requested a refund. Today I received a reply saying it had been shipped and they couldn't refund my money.

      Business Response

      Date: 02/08/2024

      Hello *****,

      We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.

      We suggest confirming the order was indeed placed and consumer was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.com

    clothingshoponline.com is NOT a BBB Accredited Business.

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