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Business Profile

Building Materials

Treadmill Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Treadmill Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Treadmill Outlet has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Treadmill ***************************** regarding a workout device to see whether they have it in inventory. On Friday 09/27 a sales representative at Treadmill Outlet responded that they have one unit left. I asked when I would receive the order, the representative responded that it will be shipped directly next week. I went ahead and placed the order immediately. It was clear that I only placed the order because the device was in inventory and will be shipped immediately. The device then wasn't shipped that week. I followed up with several emails but received no response. I received later a tracking information, but the scheduled pickup keeps getting pushed forward. I tried to reach the store again for another week with emails and calls to cancel my order but no one responded - neither the general sales team nor the sales representative that first responded to me. I suspect that the store is a scam that takes credit card payments for equipment worth multiple thousands of Dollars that they don't have and don't intent to ship.

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, I ordered a treadmill from Treadmill Outlet. On May 2, I got a notice that "We regret to inform you that we have experienced a delay in shipping due to a shortage of containers for your order" (I have attached both of these emails). I also called them later in June to ask when the treadmill will get delivered and they said they just came in and they will ship soon...It has been 3.5 months since my order and the emails I have attached this complaint are the only correspondence from them about my order.

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Puchased a Brand New Treadmill (Horizon 7.4) from Treadmill Outlet, **************************************** (www.treadmilloutlet.com) on 15-Jul-2024 for $1424.05 with free shipping.Got the invoice and purchase confirmation from their website via email.They charged my credit card for the full amount.A *********************** contacted me the next day to let me know that the Treadmill will ship the next week.The next week, I checked on the shipping status via email to ***********************. Also to their contact email from their website. Also called them on their phone number. I can never get to an associate to ask about the status and their voice message box is always full.Have indicated via email to My ***** that I need to hear from them, or else I was going to initiate a complaint and no response whatsoever.

    Treadmill Outlet is NOT a BBB Accredited Business.

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