Complaints

This profile includes complaints for GoFundMe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoFundMe

  855 Jefferson Ave Redwood City, CA 94063-9992

  
• 

  GoFundMe

  815 E St Box 121270 San Diego, CA 92101-6426

• 

  GoFundMe

  PO Box 1329 Redwood City, CA 94064-1329

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ***************************** passed away in a tragic car accident on October 04,2023 in ******, **. My son was 18yrs old and still living at home with myself and his 17yrs old sister. I am his next of kin and the sole provider for my son. Someone open a GoFundMe with my sons name, his picture and information stating that I (his parents) are asking for help! I have requested for this page to be closed after being up for 4-5 days of my sons transiting. The site was taken down and when I contacted the company about fraudulent activity and the rights of my sons has been violated the company does nothing but email back information which lead me in a circle. Money was collected to this person who organized this collection without my knowledge, without my consent. I plead for help because this is wrong. I did filed a police report against the organizers. For over **** years my children and my self have not been involved with any relatives and have no contact with anyone.

  

  Business Response

  Date: 12/06/2023

  Hello,
  
  Thank you for taking the time to reach out to us with your concerns.
  
  Our team has opened an internal investigation into the account based on the information that was provided and is continuing to review.
  
  To explore any coverage under the GoFundMe Beneficiary Guarantee and move forward with your claim, we do ask that you follow up with our Trust and Safety team and provide any additional information that might help in their review.
  
  Thank you for your understanding.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20925139
  
  I am rejecting this response because: *********** is requesting for me to send in documents that are non relevant to the fraudulent use of my sons name. I do have all the documents to verify that I have paid for my sons ***************************** funeral expenses but what does this justify? Someone has put up on the Gofundme platform unauthorized use of my sons information and pictures requesting help from people! *********** does not verify before allowing the use of other peoples information which is fraud! I have stated numerous times that I did not authorize anyone to use my sons information. My son lives at home and with myself and his younger sister. I am his next of Kin and he is unmarried. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/12/2023

  Thank you for taking the time to reach out to us with your concerns.
  
  Our team opened an internal investigation into the account based on the information that was provided. With the investigation, we found no evidence that the funds were used contrary to the intent of the fundraiser, and we have determined that you are not an intended beneficiary covered under our Guarantee.
  
  We encourage you to contact law enforcement officials in your area if you believe this user is committing fraud or breaking the law in any way. We will cooperate with any investigation that law enforcement deems necessary.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20925139
  
  I am rejecting this response because:
  The company GoFundMe responds as been all over the place. The company asked me to provide paperwork showing that I paid for the funeral expenses in which I provided then the company send me a response saying they are not able to refund me any donations. I replied stating I am not a donor and I was never requested anything refunded to me. The company send me a response that not aligned with anything that I have been trying to claimed.

  My son died and his picture and personal information has been used fraudulently. The information that was posted on this GoFundMe website by the organizer stating Parents are asking for donations etc This is fraud! I am **************************** only legal parents at time of his death. I have courts documents, my son and his 17yr old sibling and I have been living together. The organizer is no one we know, however we believe she is my ex husband sister but her last name appears different. Still, we have zero contact with these people for over 10yrs. This is fraud, and not only that, my son personal information has been used wrongly in a disgraceful manner towards his name. Please help. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been running a major fundraiser on GoFundMe for over 5 years now (***********************************************************************), using the funds raised to fund a humanitarian initiative aimed at documenting the victims of a mass incarceration crisis in northwest China. Over the years, we've accumulated a very large repository, have been nominated for multiple awards, and have been mentioned in many mainstream media outlets. There has never been an issue with our fundraiser once, and we've always worked very efficiently, transparently, and at very low "salaries".In October 2023, GoFundMe froze our transfers without warning and asked me to provide information about our staff (the people I paid with the money raised). Many of our staff are either direct or indirect victims of the mass incarcerations and many have relatives in ***** - consequently, they remain anonymous and I cannot disclose their identities. I have said this to GFM multiple times and asked them for justification in demanding such sensitive information, whether as specified by their terms of use or as required by the specific concerns they were trying to resolve. I also asked why this was suddenly necessary now, and what the concerns even were, given how little we spent and how well known we are.GFM has routinely ignored my specific questions, at one point disappearing for over a week while keeping funds frozen. The majority of our staff are in financially difficult positions and require the funds for immediate rent/food/etc., as is the case now. Recently, we successfully raised ****USD in 1-2 days, but cannot access this as GFM keeps the funds frozen without specifying what exactly concerns them or why this is taking so long. The recent replies sound like generalities written by ******* and read something like "the situation is complicated because of several nuances and we require more time, and will update when possible".This lack of transparency and abuse of power are inexcusable.

  

  Business Response

  Date: 11/28/2023

  Hi ****,

  Thank you for reaching out to us. We apologize for the delay given the urgent circumstances.
  
  Our team conducts reviews on accounts to help ensure they are compliant with all applicable laws, strictly enforced policies from our payment partners, that fundraiser organizers and donors are protected, and that funds are delivered safely and securely to their intended recipients also known as beneficiaries. This may result in withdrawal holds and we apologize for the frustration.
  
  As part of the review outlined above, communication was delivered via email and phone reiterating the underlying requirement and need to identify the ultimate beneficiaries associated with the fundraising effort. We do appreciate your support in resolving the underlying concerns raised, as well as your continued support in confirming all future beneficiaries associated with this effort. At this time, you may consider this matter closed.
  
  Please keep an eye on your inbox for an email from our team detailing the status of your account review as well as the next steps. We appreciate your patience and understanding.
  
  Kind regards,

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have raised $15,600 through Go Fund Me for a dear friend and they have only released $3,685.30 ********************************************************************************* After making 4 deposits into my bank account they are now saying my bank account is not verified. I've been getting the run around for several weeks now.Apparently this is an ongoing problem. see: ******************************************************************** My business ********************* has been a BBB member since **** and we have an A+ rating.Is this something you can resolve or do I need to ask all of my donors to contact their credit card companies to stop payment?Thank you,***************** ************

  

  Business Response

  Date: 11/27/2023

  Hi ******,
  
  Thank you for reaching out and alerting us to this issue.
  
  It looks like our payment partner noted a discrepancy between your verified ID information and the name you listed on your bank account.
  
  Our support specialist reached out to you with instructions on how to correct the discrepancy and we can see you were able to successfully do so.
  
  We're glad to report that your fund transfers are processing successfully once again.
  
  Should you have questions or need any other assistance at all, please feel free to reply to that on-going email thread and our team will gladly assist you there.
  
  Best wishes,

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several communications with GoFundMe via website chat and email they have failed to completely satisfy a complaint request and has caused a continuation of harassment and bullying to my sister and family. I have even provided documents that this fundraiser organizer was not allowed to speak, directly or indirectly, of the underlying context and GoFundMe has refused to make the additional change requests or completely remove the fundraiser. They continue to ****** a fundraiser that only promotes harassment.

  

  Business Response

  Date: 11/20/2023

  Hello,
  
  Thank you for taking the time to reach out to us with your concerns.
  
  Our team opened an internal investigation into the account based on the information that was provided.
  After completing our review, we have found no evidence or information showing the fundraiser to be in violation of our terms of service or requiring necessitated immediate further action from our team.
  
  If you have more information on anything related to this case, please submit any additional evidence within a new report through this claim form for our Trust and Safety team's review: ************************************************************
  
  We also recommend working with your local law enforcement office if you feel that a crime has occurred or that your family's safety is at risk. 
  
  Thank you for your understanding.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a clear way to access funds from GoFundMe. I am the beneficiary and GoFundMe has not deposited the funds. I have asked my bank for assistance and have not received the funding. ********************************************************

  

  Business Response

  Date: 11/16/2023

  Hi ********,

  We're very sorry for the trouble you're experiencing. We'd be glad to assist you with ensuring you can receive the donations from your fundraiser.
  
  We have reached out to the beneficiary email that we have on file so please check your inbox for further assistance.
  
  Thank you for your patience. 

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I opened a GoFundMe campaign weeks ago and they are still not transferring the money that has been collected on the campaign. They customer service team tells me everything is OK, but they keep pushing the transfer date out by a couple of days, and then the day before, another couple of days or a week. It was confirmed for Oct 27, then Nov 1, then Nov 6, then Nov 7, now Nov 14.They are just sitting on cash from charitable donors, preventing funds to arrive to displaced families in need, and don't provide any solution via their scam customer service that just sends template answers.Shame on GoFundMe. Never again. Now I want to get this money!!

  

  Business Response

  Date: 11/13/2023

  Hi ******,
  
  Thank you for alerting us to this. We're sorry for the trouble with that delay in your fundraiser transfers.
  
  From reviewing your account, it appears the transfers were delayed due to routine verification checks of your ID and bank details.
  
  After the initial verification, subsequent updates to the bank details necessitated a new review of the bank details, further delaying the transfers.
  
  We're glad to confirm the current bank account details have been verified and your funds have been delivered to your bank. Further details can be found in the on-going email thread with our support team.
  
  We hope this helps. If there's anything else we can do for you, please don't hesitate to contact our support team via your on-going conversation or our *********** (*********************************************).
  
  Best wishes,

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used GoFundMe to raise funds to pay to record the stories of *******************************, who is a playwright, civil rights and community activist and professional story teller. She is in very poor health and her stories have never been recorded professionally. We arranged for a video shoot and studio time, and did the session on Oct. 20th. We started the *** campaign at the beginning of October and have raised $2555. We have received zero dollars. We've worked with at least 3 tech support people, have done every single thing asked of us, uploaded documents over and over and over again, only to be told every time we have to go back to square one. When we talk to a human they tell us it'll be 3-5 days. This has happened at least 5 times. Today we got another go back to square one message. As a result we've had to pay for this project out of our own pocket - which we cannot afford - and the donors are left wondering what the heck is happening with their money. We cannot get adequate help from *** and hope you can help. Thank you.

  

  Business Response

  Date: 11/13/2023

  Thank you for contacting us, *******, and we're sorry to hear about the trouble with transfer attempts not being accepted by your bank. Taking a look at the account, it looks like you were able to correct those bank details and another transfer has been sent out to that new information. If you don't receive the funds within 5 business days (excluding weekends and holidays), please continue to work with our team in your ongoing ticket so that we can resolve this for you. 

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CREATED A GOFUNDME CAMPAIGN UNDER MY NON PROFIT ******************* WOMENS GOLF CLUB TO RAISE MONEY FOR A COMMEMORATIVE BENCH ON SEPTEMBER 15, 2023. I REACHED MY **** OF $6,540 SO I CLOSED ACCEPTING DONATIONS AND BECAME THE BENEFICIARY. IN ORDER TO RECEIVE THE ***** I HAD TO VERIFY BANK INFORMATION WHICH I WAS VERY RELUCTANT TO DO ONLINE BUT DID ANYWAY. I UPLOADED A VOIDED BLANK CHECK AND SCANNED MY REAL ID DRIVERS LICENSE. I NEVER RECEIVED AN EMAIL CLAIMING IT WAS DENIED. I HAD TO REACH OUT TO THEM SEVERAL TIMES VIA EMAIL AND CHAT SINCE THEY DO NOT HAVE ANY WAY TO REACH THEM ON THE ****** SO AFTER MANY EMAILS THEY KEPT SAYING THEY COULDNT VERIFY MY BANK ACCOUNT. I CALLED MY BANK, FIRST REPUBLIC AND THEY SENT ME A LETTER VERIFICATION IMMEDIATELY. I UPLOADED THAT TO GOFUNDME AND THEY REJECTED IT. THE ** BENCH ALLIANCE ALREADY STARTED PRODUCTION ON THE PLAQUE IN GOOD FAITH SEEING THAT I HAD REACHED THE **** AND TOLD THEM I WOULD TRANSFER THE MONEY. SEEING ALL THE COMMENTS AND COMPLAINTS ABOUT GOFUNDME THINKS I SHOULD CALL THE POLICE. IT WAS ALREADY 10 DAYS AGO THAT I REACHED THE ****. PLEASE HELP ME. I HAVE 37 DONORS AND THREE OF THEM ARE BUSINESSES THAT PAID. IN ADDITION WHEN I WAS FIRST TRYING TO SET UP A WITHDRAWAL I WAS GIVEN AN INCORRECT AMOUNT FOR THEIR FEES IN THEIR FAVOR AND TOOK SCREEN SHOTS BEFORE I TRANSFERED. THIS IS THE WORST BUSINESS.

  

  Business Response

  Date: 10/25/2023

  Hi ****,

  Thank you for alerting our team to these issues, and we apologize for the poor experience you've had thus far.
  
  We've looked over your account and can confirm our standard fee rate was applied correctly to your fundraiser. For more information on fees, please refer to this article from our HelpCenter: **********************************************************************
  
  Additionally, we see our specialist was able to assist you with providing an acceptable bank document for our payment partner's verification process. This is a standard review enacted to ensure funds are sent to the right person and account. The document upload process is outlined in detail here: *************************************************************************
  
  That document is in review with our payment partner's team currently. Once there is an update, our specialist will follow up with you via the ongoing email thread.
  
  Finally, to prevent any further confusion as to how GoFundMe works, and how we work to keep our customer's funds safe, we recommend taking a look at our support article for fundraiser beneficiary's: **************************************************************************
  
  We hope this helps. Should you have questions or need any other assistance at all, please know our Care team will be available via email or live chat.
  
  Take care,

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20778447
  
  I am rejecting this response because: THIS HAS NOTHING TO DO WITH MY COMPLAINT, I WANT MY MONEY FOR THE ** BENCH ALLIANCE. I DO NOT HAVE IT IN MY ACCOUNT. I HAVE UPLOADED A GOVERNMENT ISSUED REAL ID, A VOIDED CHECK, A SCREENSHOT OF MY BANK STATEMENT. I WAS ASKED SEVERAL TIMES TO REDO THIS.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/30/2023

  Hi ****,
  
  In reviewing your account, it appears our specialist followed up with you last week to confirm that your fund transfers had been initiated.
  
  Please note transfers can take 2-5 days to reach your bank once they initiate (since these are ACH transfers and not wires).
  
  You should see the funds in your bank account within the next few days.
  
  Should you have questions or need any other help at all, please feel free to follow up with our specialist on the on-going email thread and our team will gladly assist you there.
  
  Regards,

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:

  
  Thank you for helping BBB and getting the transfer done. If it werent for your organization, I doubt any action would be taken. Thank you again.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A go fund me was made in behalf of my step son *********************** to help pay for funeral/memorial expenses after his unexpected death. These funds brought in over $9000. The page was set up by ****************** and the beneficiary was *********************. The funeral expenses after direct donations to the funeral home were under $3000. The bill is still not paid. A complaint was made to this business on 6/10/23 that funds have not been used as specified. And this is fraud.

  

  Business Response

  Date: 11/01/2023

  Thank you for reaching out about this, ****, and please accept our condolences for the loss of your stepson, *****. Sending you and your family peace and love during this difficult time.
  
  If the funds have not been used for their intended purpose, and you are left with the responsibility of paying for the funeral and memorial expenses, you may qualify for a contribution under our GoFundMe Beneficiary Guarantee.
  
  To read more about this, and to file a claim, please visit us here: *********************************************************************
  
  After we receive your claim, our Trust & Safety team will work with you directly. Additionally, we encourage you to contact law enforcement if you believe that this individual is committing fraud or breaking the law.

  Customer Answer

  Date: 11/04/2023

   
  Complaint: 20768773
  
  I am rejecting this response because: This go fund me should help cover the expenses of the loss of ***** regardless of biological or step parent as the campaign stated the funds were to help with funeral expenses. As of this date. None of the funds collected have paid any funeral expenses to ******* mortuary in ***** ******. The burden of the expenses should not fall all onto one parent. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/13/2023

  Thanks for following up about this, ****.
  
  It does not look like you have filed a beneficiary claim just yet. Filing a beneficiary claim through our GoFundMe Beneficiary Guarantee is the quickest way to ensure funds are used for their intended purpose.
  
  As a reminder, to read more about this and to file that claim, you can visit us here: *********************************************************************
  
  Once we receive your claim, our Trust & Safety team will work with you directly. 

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to submit a complaint about GoFundMes findings regarding a fundraiser.On October 5th, 2023 myself & other supporters of *********************** were informed that a fundraiser created on GoFundMe - created on her behalf by a friend named ***************************** - she did not receive any of the funds as her now ex-friend, kept the funds for herself.The fundraiser was created in support of *********************** as she was recovering from a domestic violence incident while also recovering postpartum. The fundraiser was created on June 13th, two days after the domestic violence incident occurred.The beneficiary *********************** asked us supporters to report it to GoFundMe on October 5th **** & I did so immediately.On October 13th 2023, ***************************** was arrested for theft by Lorain County law enforcement in regards to this matter as *********************** has taken legal action.Email Subject line with GoFundMe (xau27-help) Donor Claim [Ticket #********]On October 20th 2023, *** from GoFundMes ************** Team informed me of the following After further review and working directly with the fundraiser organizer and other involved individuals, we have found no indication of misuse of funds.I truly dont believe GoFundMe has done a proper investigation into this matter because if GoFundMe did in tact did a proper investigation with other involved individuals as they state in the reason the cant refund me- they would in fact find misuse of funds. I dont care about the $15. What I do care about is principle, integrity and honesty. ***************************** used GoFundMes platform to falsely organize funds on the behalf of ********************************* should be banned from being able GoFundMe - GoFundMe should do JUSTICE on behalf of ******************************** all those who donated Organizing and fundraising isnt a task to take lightly - you must an honest person to handle funds with care. ************* turned out to be not a person who lives by integrity and honesty.

  

  Business Response

  Date: 10/23/2023

  Hello,
  
  Thank you for taking the time to reach out to us with your concerns.
  
  Our team has opened an internal investigation into the account based on the information that was provided. At that time, our team received confirmation from the beneficiary that the funds were received in full.
  
  We encourage you to contact law enforcement officials in your area if you believe that any person related to this fundraiser is committing fraud or breaking the law in any way.
  
  Thank you for your understanding.