Complaints

This profile includes complaints for GoFundMe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoFundMe has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoFundMe

  855 Jefferson Ave Redwood City, CA 94063-9992

  
• 

  GoFundMe

  815 E St Box 121270 San Diego, CA 92101-6426

• 

  GoFundMe

  PO Box 1329 Redwood City, CA 94064-1329

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive set up a gofundme account in order to raise money for funeral expenses. My brother tragically died in a fire and my mother lost everything she loved and owned. As everyone knows funeral expenses are costly and are needed UPFRONT. I have done EVERYTHING gofundme has requested several times in order for them to confirm my identity and banking information. I still cant access the funds and they are taking several days to respond. They make it almost impossible to access YOUR own money. BEWARE!!!!

  

  Business Response

  Date: 02/20/2025

  Hi Epiphany,
  
  We sincerely apologize for any frustration this review may have caused. Our Trust and Safety team sometimes requires additional information to ensure the security of our users and their funds.
  
  Were happy to confirm that your review was completed, and an email was sent to you on Saturday, February 15, with further details. We truly appreciate your patience and understanding throughout this process.
  
  Thank you for helping us keep GoFundMe a safe and secure platform for everyone.

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For context purposes, the gofundme page that I created for my loved one was deleted as it was no longer needed. I have attempted to request a refund to a donor at least twice. I was told on 1/19/25 that it will be responded to my donator, but as of 2/5/25 the donator has not received their money back. I sent an email asking for an update and why my donator had not received their money. No response to my email. They can't just keep someone's money. I am wondering how many times this has happens to others. For some reason Gofundme does not provide a contact number for customers to contact the company. This is unacceptable for a business. The email: ********************************** is not monitored. So there is no way to contact this company. Only fill out some form online. I need assistance getting those funds back please.

  

  Business Response

  Date: 02/13/2025

  Hello ******.
  
  We sincerely apologize for the frustration this situation has caused. While we do not have a system in place to offer phone support, its certainly never our intention to create any inconvenience.
  
  We want to assure you that we take your concerns seriously and appreciate the opportunity to address them.
  
  As you requested, we have refunded the donor and confirmed this via email. We also acknowledge that you sent a follow-up email, which unfortunately was directed to an unmonitored inbox. We regret this oversight and have since reached out to you directly to offer further support. Additionally, we have contacted the donor to ensure they are informed and assisted.
  
  Please note that our team has contacted you using the email address registered on our platform which is different that the one provided here. We kindly ask you to check all your email inboxes, including spam or junk folders, in case our message was redirected.
  
  Please let us know if there is anything else we can do to assist you. 

  Customer Answer

  Date: 02/15/2025

  Better Business Bureau:
  My friend found the refund on her card. 
   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a friend suggest to use GoFundMe after we ran out of heating fuel for the house. Was told it was the best way to get help from friends without having to ask each individual. Money was donated, and yet I can't touch it. They claimed that my account numbers were entered incorrectly. They was copied and pasted directly from my bank app. I get a red box on the gofundme page saying there was an issue on their end. I keep being told by their employee that it's on my banks end. I have sent them screenshots of what gofundme says, and pdfs with my direct deposit info like he asked for. He then proceeded to say he needed more info. So I sent more pdfs of bank statements from both my checking and credit accounts. I work full time, and yet it's not enough to pay for the fuel and keep my other bills paid off. It's currently 26 degrees outside and maybe 36 degrees inside my home. The fact that it's been over a week since I first reached out to them is crazy. Do they make more money in interest the longer the money sits in limbo? I thought GoFundMe was supposed to help people. Not s**** them over. I can't even imagine how they treat someone who's dealing with something worse than no heat. How's this even right to do to people?

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out to us here, *******. We are truly sorry to hear that it was such a challenge to receive your funds in a timely manner, especially given your difficult circumstances. We strive to resolve any issues with the transfer of funds as soon as possible, and we are glad to see that the funds are now on their way to you. If you have not received the funds within 5 days of the date they were transferred, please contact us again. As always, feel free to contact us again if you need assistance. 

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately December 14, 2024, I set up a fundraiser on GoFundMe. Since that date, I have been trying to connect a bank account to withdraw money for donations. There was a system error validating my information. Since then, I have not been able to connect a bank account to withdraw the donations. The only way to communicate with someone from GoFundMe is through email. The person I have been communicating with via email responds after about two days. I should be getting interest on the money donated. Yet GoFundMe is getting interest on the money that people have donated. This seems like a scam. There is no way to connect a bank account and there is no way to withdraw the donations.

  

  Business Response

  Date: 02/10/2025

  We're so sorry for the delay in our response time, Mr. ********* First, we want to assure you that GoFundMe does not function like a bank, and therefore doesn't receive interest on the funds raised. Secondly, we can confirm that all of your details have been verified within your GoFundMe account and your bank transfers have been enabled. Your bank transfer was sent out on February 1 2025, and should have been received within 2-5 business days. Regarding your support experience, we've shared your experience with our ************* team. We truly appreciate you sticking with us through this and sharing your feedback, so we can continue improving the GoFundMe experience to best serve those in need. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22880326
  
  I am rejecting this response because:

  GoFundMe's support options are unacceptable. There is no phone support. And there is no live chat support. The only support is through email. It looks like chat support is available. But I waited 17 hours (most during their documented business hours) and never got a response. This is totally unacceptable. Even the email support is poor. It takes two to three days to get a response. In my situation, the support team did not even inform me that I needed to take action on something. I happened to find out on my own. I will strongly encourage everyone I know to never use GoFundMe. I will never use GoFundMe again.

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/15/2025

  We appreciate you sharing this additional feedback with us, Mr. ********* This has been noted for review so that our ************* team can make sure we amend these processes for the future. If you have any additional feedback, please don't hesitate to reach out to us at ********************************************* so we can help improve these support options for all of our customers here at ***********************
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22880326
  
  I am rejecting this response because:

  There is nothing to accept or reject. This is a nothing response from GoFundMe. I dont think there is any agreement to come to. GoFundMes support is virtually non-existent, which seems unacceptable when they are holding your money and you have no way to get the money.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up my gofundme on 01-09-2025 I have been trying to get my transfer set up on my account and have gotten nowhere. Go fund me keep sending me to their bot Ray and keeps taking us through the same steps and not getting anywhere. These funds are needed to help our community. We have sent videos andpictures of us in *********** Star KCT5 and Fox four news to give them proof of helping the community and still have have not gottenthis resolved. Every time we talk to somebody, they say something about we need they need. We need to answer three questions something like how are the funds gonna be spent? What are the funsgonna go and how do we know?

  

  Business Response

  Date: 02/04/2025

  Thank you so much for contacting us about this, Summer, and our sincerest apologies for the delay given the urgent circumstances. We appreciate the vital work you're doing to help your community. For the safety of all on GoFundMe, our Trust & Safety team reviews fundraisers to ensure they're accurately and transparently portraying their causes in addition to making sure that the funds will be used for the intended purpose.
  
  We're happy to confirm that as of January 31st, our Trust & Safety team completed their review of your fundraiser and all of the funds you've raised so far have been sent to your bank account on file. We hope these funds reach you quickly and we'll be here to help if you have further questions or concerns.

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend created a gofundme for me in January 2025. I have stage 3 rectal cancer and I have been unable to work and provide finances. Thanks to the generosity of my friends gofundme collected several thousand dollars for me and my family. This is great and would be incredibly helpful to me. The nightmare comes with having to verify the bank account information using their payment processor. I have uploaded several documents to verify the account, several times, in the last two weeks. Still the account won't verify and the funds remain locked in Gofundme's control. Gofundme has offered zero support beyond an AI chatbot. Gofundme has been a huge disappointment for me and my family. We are desperate for the funding and have been victimized by the red tape and the hoops we have to jump through to get the money. We still do not have the money. This is scam, plain and simple.

  

  Business Response

  Date: 02/02/2025

  Thank you so much for contacting us about this, ******. We're happy to see that you and our team member you've been working with were able to set up transfers successfully and a transfer has been sent out to your bank account on file since your message. 

  If you have any further questions, please don't hesitate to follow up in that email thread and our team will be more than happy to help.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I conducted a go fund me for a personal emergency and when I initially set up my banking details for transfers it worked. However, i accidentally removed the details and had to re add my bank information. I used to same information and the same documents as I did originally but it now said it failed verification. Support is only through an AI bot chat who will get you to an agent eventually after answering multiple questions, it takes a while for the agents to reply and theres no way of knowing what number youre in in line. Just to be told that my case will be escaped but I still have to wait 2-5 business days for verification to go through then another few days for my transfer to hit my account. I was pleased with the 2 agents who helped so in no way am I upset with them, however for an emergency situation this doesnt really help and not to mention its like you dont have rights to your funds until a processor gets to it and even the agents dont have time frame for that. You dont get your full donation. Go fund me keeps a few bucks for transfers. $50 was first raised and only $48 was transferred to my account.

  

  Business Response

  Date: 02/03/2025

  Hi Crystalina,
  
  Thanks for sharing this with us and I'm sorry for the issue.
  
  Theres no fee to start or manage your fundraiser. However, to help us operate safely and securely, one small transaction fee per donation (2.9% + $0.30, which includes debit and credit charges) per donation will be deducted.
  
  I know it can be unexpected when you're asked to complete these verification steps, even after youve already set up bank transfers. When this happens, its because additional documentation is needed by our payment processor to support the continued safety of your funds. In this case, we needed a bank document. Once uploaded, bank document reviews generally take 1 to 3 business days. Due to processing times, transfers can take 2-5 business days to reach the bank account once sent out.
  
  If you don't receive the last transfer by the 5th business day, please let us know and we can assist further. 
  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started this GoFundMe for my brother he will be out of work for the months to come and will need help with paying his bills. There is no number for us to call and I dont know what else to do please help!!!!!This is what I am dealing with (To complete your account please enter your banking info - I enter my bank info and it says ******** details could not be automatically verified. Upload a bank document confirming the account number entered, or add a different bank account.)I have uploaded a statement with all of the information it asked for multiple times and it still continues to say the same thing.

  

  Business Response

  Date: 01/30/2025

  Hi *******, thank you for taking the time to write to us.

  We can see that you were able to fix this issue on your end - however, in future, you can reach out to our ************* team here: ***************************************************.

  You will be able to get in contact with a member of our team through Live Messaging or Email. Please reach out to us there if you have any more questions! 

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a funding campaign last week, poured all my heart and effort into its description and its video. Then I realized next day that the campaign was closed with a meaningless email notification. The campaign is very important to me. I tried to contact them via chat many times but all I get is just "they will email you soon". The worst part is I might miss my time window, and lost all of the work I've done.

  

  Business Response

  Date: 02/05/2025

  Hello,
  
  GoFundMe is no longer able to process donations for your account. As a result, we have removed your GoFundMe account and any fundraisers within it.
  
  We also refunded any donations to your fundraiser that you hadnt transferred yet, so those donors will receive their money back within the next 3-7 business days.
  
  While we cant share the specific reasons for this action, if you believe this decision was made in error and youre willing to provide us with more information about yourself and your fundraiser, please reply to the email that was sent to you on January 28, 2025, requesting additional information. If a response is not received to that email, the account will remain closed.
  
  Thank you for your understanding.
  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoFundMe is complicit in allowing scammers who were instructed by the attorney general to NOT solicit funds from public for fraud and refuses to take action. They have received evidence of letters from attorney general etc on a certain individual using their platform to perform death by fraud on their platform. Their compliance company has also been contacted and for two weeks they have done. Absolutely nothing.Nothing has been done meanwhile this individual is continuing to scam almost $10,000 by using GoFundMe and GoFundMe is fully aware of this which means they are getting money under fraudulent purposes under their nonprofit and not doing anything about it Bottom line, they are receiving funds of theft by fraud since they take a percentage of the GoFundMe account This is not only morally unethical. It is illegal.

  

  Business Response

  Date: 02/04/2025

  Thank you for taking the time to reach out to us with your concerns. Our team has opened an internal investigation into the account based on the information that was provided.
  
  At that time, we found no evidence that the funds were used contrary to the intent on the fundraiser. We also encourage you to contact law enforcement officials in your area if you believe this organizer is committing fraud or breaking the law in any way. If you have more information on anything related to this case, please submit any additional evidence within a new report through this claim form for our Trust and Safety team's review.
  
  Thank you for your understanding.

  Customer Answer

  Date: 02/08/2025

   
  Complaint: 22856967
  
  I am rejecting this response because:

   

  I am writing my response to GoFundMe and their answer to my complaint   
  
  
  Your internal investigation was incorrect as the Attorney General has told this individual they cannot raise money for their rescue because they are not registered and they are not allowed to collect a single dollar. **** ****** has listed on his GoFundMe that his fundraiser is strictly to move his rescue facility, which is a violation of what the Attorney General has already given him a letter in regards to .
  
  
  This man is not allowed to collect donations publicly for a rescue that does not exist per the attorney general!!
  
  
  
  
  He has scammed over $9000 from the general public and he never moved and is still in that residence, which makes the entire fundraiser fraudulent. Therefore GoFundMe is complicit in this fraudulent fundraiser and made $3000 off of the money that was collected under fraudulent pretenses.  
  
  
  I submitted documents and evidence to substantiate the complaint, which you then intern never emailed me back, never called and all I get is a bot to respond to me, which is ridiculous. I will not close this complaint until something is done, and that fundraiser is taken down, suspended and money returned to the donors.

  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 02/20/2025

  Thank you for your follow-up. Our team reviewed this fundraiser based on the information provided and did not find evidence of misuse contrary to the intent of the fundraiser.
  If you have additional documentation, such as the letter from the Attorney General, please submit it through our Trust & Safety claim form, and we will reassess. We also encourage you to report any legal concerns directly to law enforcement if you believe fraud is being committed. We will cooperate with any investigation that law enforcement deems necessary.
  We appreciate your understanding.