Complaints

This profile includes complaints for High Desert Medical & Sleep Supplies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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High Desert Medical & Sleep Supplies, Inc. has 2 locations, listed below.

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  High Desert Medical & Sleep Supplies, Inc.

  112 N China Lake Blvd Ridgecrest, CA 93555-3916

• 

  High Desert Medical & Sleep Supplies, Inc.

  360 W Bedford Ave Ste 110-111 Fresno, CA 93711-5842

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with the manager for several weeks. First she didn't have my new insurance, then my new prescription. Then she wouldn't replace my faulty regulator. Then she wouldn't replace my concentrator while I had full pneumonia; even though it was malfunctioning and pushing carbon dioxide back to my tubing and to my lungs. So I ended up in the hospital with a carbon dioxide of 105. Then there was a limit by my insurance on tanks I can receive. Then there was a limit from her boss on tanks I can receive. Then they are just a small mom and pop store and I use too many tanks. Then we had to pay a $15.00 office visit, which is actually illegal and fraudulent because my insurance didn't authorize it. Then I could only get a tank if I had one to exchange! Which made me go to job training out of town for two days with limited oxygen. This was my final straw and I called the headquarters in ****** on Fri. May 10, 2024 to complain about the awful service. I spoke with ***** who told me either he or the owner would call back. They never did. Two days ago on Wed. May 15, 2024 ****** stated they were completely out of tanks until the very next Thurs. I was unable to call ****************. due to work meetings, but I did call Fri. afternoon. As I waited for him to return the call, my mother and sister were shopping next door and happened to see an older man walk out with a new tank. They assumed the shipment came early and took my tanks to exchange. My sister had called to tell me and I listened to ***** SCREAM at the top of his lungs at my mother telling her several times to "SHUT THE F*CK UP!" and that she was a "F*CKING LIAR!" And that we were "F*CKING done and tell that f*CKING old man to bring that tank back", because he thought the older man was with her somehow. As they left, leaving the tanks, I heard the tanks clanking as he threw them to the bank. I immediately called and spoke to *****, who was also calling me. ***** said that wasn't ok, he would call them.

  Business Response

  Date: 05/21/2024

  After reviewing this compliant and had a meeting with the employees involved. After much discussion over the scenario we came up with a solution. We reached out to the patient and let her know what her insurance allows for tanks, and also let her know that we would be more than willing to service her oxygen concentrator device if it is needing serviced, as long as it is one we have provided her through our company. She agreed and will be bringing in her device to be looked at by our staff. 

  Customer Answer

  Date: 05/21/2024

   I am rejecting this response because: Those are complete lies! Yesterday I spoke with *****, the manager, who informed me that he had spoken to the owner and upper management. They would "deal" with their employees in ********** but could only offer me 8 tanks every two weeks! This is unacceptable as it completely diminishes my mobility and quality of life. My insurance does not limit the number of tanks I can receive. I spoke with my insurance provider before I filed my initial complaint with *****. I informed that ALL DME is 100% covered without co-pays and I can utilize as much as I need to maintain a better quality of life. 

   

  
  

  Business Response

  Date: 05/22/2024

  Hello again, in regard to your quality of life, I feel the tanks are not best option at this point. It is not customary for a patient to be on this many tanks per month. Normally anyone with a need of more than 4 tanks a month it would be best to consider a portable oxygen concentrator. They are light, quiet, and not as cumbersome to transport when traveling such as tanks. Portable oxygen concentrators can also be plugged in through an AC adaptor in your car for use, as well as in to the wall while using. Would you consider this as an option? All we would need is a new prescription from your doctor for a portable oxygen concentrator and the liter flow. Please let us know. In regard to your current stationary device, we are still wanting to provide maintenance on it so that it is properly functioning for you. Thank you

  Customer Answer

  Date: 05/28/2024

   I am rejecting this response because: It seems that person answering these messages either hasn't done their homework or has selective memory. I was given a portable concentrator when I re-established care with this DME provider. The portable was faulty so it was replaced with another faulty portable. A new was supposed to be ordered but never was. In the meantime I was having to use the portable AND tanks until the manager had a problem and said my insurance didn't cover both. So we gave up the portable and have only used tanks since. It was shortly after this occurrence that we began encountering the problems leading up to the final fiasco of abuse. 
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continues to file fraudulent claims with Medicare for a returned cpap device for husband Bruce Rivers who has been deceased since February 2021. Device and accessories all returned by April 2021, yet they continue to bill Medicare for use months after his death and Medicare pays. I have notified them and Medicare of these fraudulent charges.

  Business Response

  Date: 05/03/2023

  After reviewing this customers account I have found that our last payment from Medicare was on 9/23/2020, and this was for the third month of rental for the patients CPAP machine. We have not been paid for any services after this date. All invoice balances have been written off, and the patients account balance is zero at this time.