Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cold air intake off their website. Their website is a little misleading. You put your vehicle information in and list the products but those aren't necessarily the product for your vehicle. Anyway I got the wrong one. I called them up. I gotta return number I shipped it back on my $80. Im waiting for a refund which they said I would get after two weeks. I called several times emailed several times which I finally talkedto somebody and they said oh a cold air intake could take four weeks to get your money back well now whats going on five weeks Still no money back and its not like its a few dollars its $450

  Business Response

  Date: 02/06/2025

  Hello,
  
  Thank you for contacting us and we greatly apologize for the delay in your refund being processed. Typically, returns can take a few weeks to be processed with a few more for the refund to be issued. However,your return and refund request were escalated for review and our Accounting team has confirmed that the refund of $446.79 was issued today via After ******* should see your refund within the next few days depending on After Pays processing time. If you do not see the refund in a few days, please reach out ot After Pay for the status of the refund processing. 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an air filter through them. I order one that cost over $100 and received one of there $50 ones that was defective on top of it. Ive tried for 2 weeks to get my money back and they refuse or make excuses about it being ******* fault.

  Business Response

  Date: 02/04/2025

   

  We will research this matter and contact the consumer directly.  We will provide further status once we have determined next steps. 

   

  Thank you. 

  **** Brnca 

  Executive Assistant to 

  ***** ********, ***

  
  

  Customer Answer

  Date: 02/04/2025

  they dont respond or contact me. They dragged it out for almost a month. Id call multiple time only to be told they would get back to me or ****** wasnt allowing a refund. Complete lies. ****** themselves paid me because they also could not get in contact with K&N

  Business Response

  Date: 02/04/2025

  We sincerely apologize for the frustration and inconvenience you have experienced regarding the refund for your order. We understand how upsetting this situation has been, especially given the delays and lack of communication you have faced.Our team has been in contact with ****** multiple times to resolve the issue,and we deeply regret the delay this has caused. We have verified that ****** has issued a refund for your order on 1/27/2025 in the amount of $106.99, and we are relieved that this matter has finally been resolved.
  
  We truly value your patience and understanding throughout this process. If there is anything more we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. Thank you for bringing this to our attention, and once again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While I did receive a refund, it was not from the company it was from ******. They tried to  blame ****** for not being able to refund me. I was in contact with ****** and they never were contacted by K&n nor did they respond to their call when trying to contact them. Issue resolved yes but not by K&N. 
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two HVAC filters. I purchased two HVAC filters for my home furnace. I found out later that day that I shouldn't use those type in my furnace. I contacted K & N Engineering for a refund as they had not shipped yet. The next day I was told they had already shipped and I would need to return them when they arrive. I was told that I would need a label from *** EX to return to sender. I contacted ************************* and was denied a label . I was given directions as to how to return these filters but ***** informed me that was not the correct way to return products. ( I had never returned before).. ************ should send me a return label because it is what FED EX needs in order to return these 2 products. I can provide the full email communication, if needed. I attempted to add them here, with no success. I am requesting the proper labelss for return and to be refunded for them. Sincerely,******** *******

  Business Response

  Date: 02/04/2025

   

  We are researching this matter and will contact the consumer directly for further information and resolution.  We will post status once determined. 

  Thank you. 

   

  **** Brnca 

  Executive Assistant to 

  ***** ********, ***

   

  Customer Answer

  Date: 02/04/2025

  Good afternoon,

   

  I would like to thank you, Better Business Bureau, for your assistance in this matter.

   

  K&N Engineering and myself have corresponded several times by email, which I personally have in my possession, but  with no success.  I will appreciate a reply with an offer of acceptance from them versus more time passing by.  The first email I wrote to them, was replied to, with instructions for return. I followed them and ***** did not accept these instructions.  I proceeded to let K&N  Engineering know this.  The following several messages to me were several more different instructions for return.  ***** also did not accept their instructions or tracking numbers I was provided.

   

  They do have a 30 day return policy and days were passing by with absolutely no resolution. 

   

  Sincerely,

  ******** *******

   

   

  Business Response

  Date: 02/04/2025

  Thank you for contacting us regarding your recent orders. We understand your concern about the **** filters and appreciate your patience. As per K&Ns return policy, which you can view here (*********************************************************), we accept returns within 30 days of purchase for a full refund, provided the items are unused and a return authorization number has been issued. Our policy also specifies that return shipping charges are the responsibility of the customer.
  
  We are happy to accept the items for a full refund and will waive the restocking fee as a gesture of goodwill. However, we regret that we cannot cover the cost of return shipping.
  
  Thank you for your understanding. Please let us know if you need any further assistance.

  Customer Answer

  Date: 02/06/2025

  Hello:

   

  Below is the email I received in response to the cancellation..  I followed your directions for returning purchased products.  ***** proceeded to tell me they do not take packages back in this manner, they must have a label from the sender and,  the tracking numbers were incorrect as well, therefore I am unable to return these packages per your directions. 

   

  I am requesting you send the labels needed to return to sender, per *****. I am also requesting a refund as they are unopened. 

   

  Sincerely,

  ******** *******

   

   

   

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DearKNFilters,I wrote an email 3 weeks ago about requestto return but haven't got any updates yet! Tried to call the business phone number but no replies either. I would like to request a return and a refund for this item since I ordered for priority shipping but I only received it 5 days after the expected date time, in the meantime, I was able to purchasethrough another 3rd party. I would like to return this. The package has not been opened. Thanks! Best regards,**** K **

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an intake set for my 2025 ******* Elantra through the Hooksett NH autozone. K&N sent two kits in a row with no hardware whatsoever. If two for two sets came with no hardware, more likely than not EVERY KIT for a ***** ******* ELANTRA is missing its hardware. Two in a row with no hardware is unacceptable. I have had my car apart now for two whole weeks waiting for a few bolts and hose clamps. This is absolutely absurd and this company needs to get there stuff together.

  Business Response

  Date: 12/27/2024

  Thank you for your email.  Since these products were purchased from ******** and not directly from K&N, we will have to have some additional information from the consumer regarding the purchase location and request a receipt so that we may track down the source and location of the specific AutoZone of the purchase, and a detailed list of the parts that are claimed to be missing,  Our customer service team will reach out directly to the consumer, since we have no records of them ever contacting us.  

  Thank you. 

  **** Brnca 

  Legal Assistant

  K&N Engineering, Inc. 

   

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on an item on November 8, 2024, and paid an additional $23.43 for overnight shipping from ***** and I have not received the product as of yet. Order # *********** has not been delivered as of yet. I wrote to customer support on several days before and received no response from them until today. Since your business won't or can't respond to a simple status for my paid order as referred to the above initial request as of yesterday via your website when ive contacted support, I am requesting you cancel the order and I am requesting a full refund of the item purchased in addition to the overnight ***** delivery cost of $23.43. Send me an email confirmation of the cancellation and refund immediately. 3 business days have elapsed since the order was placed!

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order (#**********) on 8/14/24 with K&N Engineering forHigh-Flow Original Lifetime Engine Air *********************************** (SKU: HD-1388). Total cost was$68.47 The item shipped on 8/16/24 (Shipment #***********) via ***** (Tracking Number ************). The box did not include any materials regarding the order or how to return or exchange it.8/20 - Sent first email about returning the product - as it did not fit my 1999 ************************* (as directed by the order email and by the website) to *********************************** 8/26 - Sent a follow-up email after receiving no response 8/27 - As an extra step, I filled out the "Contact Us" form on their website - noting that I had emailed twice at this point and would like directions as to return this item 8/28 - I received an email from K&N about returning my order (in response to my original email from 8/20). I was provided with a Return Authorization number and told that I would receive a return label directly from ***** (via email). They made it clear that it might take 7 days to receive the label from ***** - but they must receive the return by 30 days from the date of this email (so, by 9/28).9/4 - I replied to the 8/28 email from them - letting them know that I still had not received the return label and that the item was ready to be returned as soon as I received it. (No response)9/12 - I again replied to that email thread alerting them that it had been 2 weeks since I was told that I would be receiving a return label from ***** and I have not received said label. (No response)9/16 - I again replied to that email thread requesting information on the label and that they acknowledge receipt. I mentioned that I will go to the BBB if this isn't resolved ASAP - I've been waiting for the label for 3 weeks and we are coming up on a month since my first email requesting the refund/return (no response)

  Business Response

  Date: 09/24/2024

   The customer has been issued a refund on this purchase.  We ae addressing the processing delay internally. 

   

  Thank you. 

  **** Brnca 

  Executive Assistant to ***** Williams 

  CAO

  K&N Engineering, Inc. 

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from K&N website on June 2nd and i didnt receive items until last week july8th because items cane to late I requested for a refund and return the items. They just sent me a label for one of the item . I called back 3 time with each one waiting for 40 minutes minimum and they are telling me that the person created the label is not answering we will call u back and they never call i called today at 8 :20 AM and now they are telling me items cant be return and wont refund my money. When I already sent half of the item back. Please help me I need my money back

  Business Response

  Date: 07/16/2024

  I have contacted our **************** Manager in *************, ***** regarding this Complaint, and I will provide a response once I have been able to determine the circumstances that relate to this customer, and next steps. 

  Thank you. 

  *******************;

  Executive Assistant to 

  ************************;

  Chief ******************** and Administrative Officer 

  K&N Engineering Inc. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted K&N on May 8th received the shipping label May 10th based ofc of ***** shipping they had it in may 12 contact them on May 17th to ask them what's going on they replied it takes several weeks to process a refund that I should have it by the 29th of May well that day came and went still no refund contacted them again then was told then it can take of to 4 weeks to get a refund this is not ok I have contacted them several times with the same response I want my money back! And they have lost a customer that has stood up for them for well over 13 years

  Business Response

  Date: 06/11/2024

  We will do some research on this complaint and get back to the customer and provide status too ******************** as soon as possible. 

   

  Thank you. 

  *******************;

  Executive Assistant to 

  ***************************, CAO 

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started the process November 11 and have been ignored. I have the 57-1553 performance intake system and the filter has started deteriorating as well as vibration has caused the wires to wear and and has holes in it.Supposed to be lifetime warranty. Called and received a case number and then crickets. No help. Ignored. No response to emails. Phone calls or ******** messenger. Case or Claim number - CS-****** Vehicle Year:2009 Make:Jeep Model:Wrangler Engine Size:3.8L Estimated Mileage: ******* Part Number Purchased: 57-1553 Purchase Date: July 30, 2023 Proof of purchase, picture of the receipt: Birthday Gift Purchased From: Either Autozone or Advanced Auto Parts Picture of the product: sent pics Part number needed from the installation instructions: Filter itself..... not sure if the adapter will com back out easily...AIR FILTER RU-**** and ADAPTER 21512-1

  Business Response

  Date: 01/19/2024

  Thank you for your email.  I have reached out to our **************** Director to research how this claim has been handled, and to determine why it has not been resolved.  Our **************** Director is going to reach out to the customer directly, to offer our apologies for the delay in addressing this matter and to determine how we can compensate him for the delay in resolving his complaint.  I will update this portal once I have resolution and we have spoken to the customer. 

   

  Thank you. 

  *******************;

  Executive Assistant

  to ************************;

  Chief ******************** and Administrative Officer 

  K&N Engineering, Inc.