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Business Profile

Bank

Provident Bank
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Provident Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Provident Bank has 14 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9, 2025 ******** debited my account without my permission for $16.98 causing me to have a negative balance triggering a $35 overdraft fee. I contacted ******** and they admitted the error and offered me an account credit only. They refused to refund the cash. I went to my local branch and spoke to the Manager ******* she was sympathetic to my situation and offered to reverse the $35 fee. That was Tuesday May 13, I didn't see the credit on Thursday the 15th and ****** was no longer talking to me, again on Friday the 16th no credit, and ****** wasn't speaking to me about the delay. This is actually my second problem with this branch, last week a teller gave me a $20 bill from some change I converted, she said it was her last 20, and assured me it was OK, the merchant who I went to later that day, turned me away and wouldn't accept it. I had to go back and get another 20 dollar bill. By the time this complaint is resolved, the $35 promised will be totally unneeded, my social security is paid on the 21st, and I won't miss the $35 dollars as much as I do now. ***** should have kept her word, it doesn't reflect well on the institution when customers have to wonder if the bank is truthful or belligerent.

      Business Response

      Date: 05/19/2025

      Mr. ****** has been contacted and the fee has been reversed as of May 19, 2025.  Due to customer privacy, we are unable to share the details behind the correspondence with Mr. ************* We believe that we have addressed all of Mr. ******** concerns and believe Compliant ID# ******** to be handled to Mr. ******** satisfaction and we consider this case closed.

      Customer Answer

      Date: 05/21/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ******

       

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