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Business Profile

Cleaning Supplies

Shoelada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered products in which Shoelada never fullfil completely and charged me for all. Is against the law to charge someone for services or products that are not available at the moment of the purchase. I have been waiting for over a month and a half for products I purchased to Shoelada back in March 29 2025. I have attempted to email and all I get is an automated email response. No action have been taking from Shoelada or owner in providing even a feedback or status on the order.

  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order ***** March 21, 2025 for a shoe cleaning kit. Since I live in ****** I paid with my Mexican issued **** credit card in pesos equivalent to the USD price as they calculated. Paid for the kit plus shipping and international customs fees and duties in full. Website said kit would arrive in 5-9 business days. At day 10 I had heard nothing from Shoelada so I inquired as to the shipping status. Automated system indicated order was in process but had not shipped. Business has no listed phone number. I sent an email to their customer service instead. A lady by the name of ***** responded and asked for my order information. Said it would take ***** hours to respond. Never got a response. Ive sent several emails since then with no response for almost one week now. I then requested a refund. Again no response. Im concerned this company is setup as a scam and has taken my money and is refusing to either ship my order or refund my money paid to my credit card.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I basically bought merchandise from this merchant and he failed to get in contact with me when I contacted him about my tracking information so I emailed his email to let him know that I wanted to cancel my order and just to get a refund so I finally got a tracking number showing that it was being delivered back to *************** which thats not where I live so now I am seeking my refund and he told Cash app that he fulfilled his order with me, which is a lie, and I feel like this is fraud now because he wont refund me my money and I never received any of the merchandise that I purchased off of his SHOELADA website

Shoelada is NOT a BBB Accredited Business.

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