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Business Profile

Carry Out Food

Panda Restaurant Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Panda Restaurant Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Panda Restaurant Group, Inc. has 224 locations, listed below.

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    Customer Complaints Summary

    • 261 total complaints in the last 3 years.
    • 99 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Panda Express and got FOOD poisoning from you guys. I was vomiting for 3 days. I order from Panda Express quite frequently so I was surprised this happened. I'm very disappointed in you guys and would like my money back.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/24) */
      Hi,

      Thank you for reaching out to Panda Guest Care. We will reach out to the guest directly to follow up.

      Thank you,
      Panda Guest Care

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/05/2022 I went to buy a meal at Panda Express I order Chow Main mushroom chicken and teriyaki chicken at the time to pay a lady cut in front of me and I told the cashier, she said everything was ok and she switch the boxes of food. I paid and took my food when I got home, I realized that I was given the wrong order and I called the restaurant right away when the cashier ****** answered me, she knew who I was because she said she asked me if I ordered shrimp I said no because I do not eat shrimp, I have an allergy and there is no way I could have order that I ask to speak to a manager ******* but refused to take my call ****** told me that if I wanted my food to be replace I had to come back with my receipt and the food I told her I had to work and I was getting off by 9 or 10 P.M. she told me to come back the next day still whit the food. I got rid of the food I wasn't going to keep it in my fridge contaminating everything or in my car contaminating everything there because of my allergy. I think that was awful. In ********* we are a considerable population of ***** people the last thing we need is an establishment that doesn't care about the health of older people.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/20) */
      Hi,

      Thank you for reaching out to Panda Guest Care. The guest had reached out to us directly on 10/5. Our team responded and provided a resolution to the issue.
      We consider this issue closed.

      If you have any questions, feel free to contact***********************

      Thank you,
      Panda Guest Care

    • Initial Complaint

      Date:10/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a delivery order on Panda Express website, my delivery order was late, and food was all cold and soggy, plus the food were burnt and very salty! I cannot even finish 1/4 of the food, so disappointed! I would like a refund of my order, thank you. Order # *****************

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/18) */
      Hi,

      Thank you for reaching out to Panda Guest Care. The guest reached out to us directly, and we were able to assist the guest with a refund.

      If you have any questions, please contact us at **********************

      Thank you,
      Panda Guest Care

    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is without a doubt the absolute worst company I have ever attempted to deal with. I had a friend tell me there food seemed to be more nutritious than most of the places you get take out from. He talked me into giving them a shot. So..I ordered a meal online and immediately...it all went south from there. The receipt I received said I needed to pick up the order in 7 minutes and they location I ordered from was across town. I had just gotten out of the shower and was in a robe. So...I toss on whatever I could find at a moments notice and rush across town. By the time I got there I was 17 minutes late and I was hoping they still had my order. So, I walk into the place and it's packed. I had to wait in a long line to even get a chance to pick up my food. The guy who looked at my receipt said, not familiar with the order and there's probably at least 20 orders in front of you. I said ok, I'd prefer not to wait then. Then he simply said...if you don't want to wait, then you get on "f-word" line and get a refund then....and walked away. I stood there stunned with people staring at me. I then went back to my car and drove home and attempted to call their customer service to get a refund...I waited on the line 45 minutes just to get some girl that had a worse attitude than the guy at the store. I told her the story and she was snippy with me the whole way through the discussion. Told me I'd receive an e-mail confirmation within 48 hours. I never received an e-mail and I never received a refund. My order number was ****************** I don't want to call these people back...frankly because they creep my out. The absolute worst experience I can recall ever having in my life.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/18) */
      Hi,

      Thank you for reaching out to Panda Guest Care. We will reach out to the guest directly to resolve the issue.

      Thank you,
      Panda Guest Care


      Consumer Response /* (2000, 7, 2022/10/18) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I've been contacted by **** from Panda Express and we're working this complaint out in a private manner.

      Thanks,

      ****************

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Guaranteed delivery before 5:45, didn't even have a rider at 6pm. No food, no meal, contacted the business, declined to refund. Still didn't receive my food.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/10/15) */
      Hi,

      Thank you for reaching out to Panda Guest Care. We will reply to the guest directly.

      Thank you,
      Panda Guest Care

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Panda Express *************** Was told I would have to wait for two items they were low on. I agreed. Instead of making more they just shorted me on both items. Complained to corporate. They asked for copy of receipt which I sent that day. Never heard back. Contacted again. Still no answer.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/14) */
      Hi,

      Thank you for reaching out to Panda Guest Care. We received the complaint; however, you had selected "No" to wanting a response. Our team respected your wish to not respond.

      We will reply to you directly on the complaint ticket.

      Thank you,
      Panda Guest Care


      Consumer Response /* (2000, 7, 2022/10/18) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 21, 2022 the card on the bank account was charged for an order I didn't place. I want these unauthorized charges reversed.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/09/28) */
      Hi,

      Thank you for reaching out to Panda Guest Care. We will follow up with the Guest directly.

      If there are any questions, feel free to reach out to us **********************

      Thank you,
      Panda Guest Care


      Consumer Response /* (2000, 7, 2022/09/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went through the drive thru at store #**** and ordered BEYOND orange chicken. I do not eat meat. But this location gave me regular orange chicken. I called the store as I don't have a car and was taking an **** at the time and the store refuses to refund me over the phone. Even though they screwed up and gave me food I cannot eat. I am seeking a refund

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/16) */
      Hi,

      Thank you for reaching out to *****. We will reach out to the Guest directly.

      If you have any questions, feel free to reach out to***********************

      Thank you,
      Panda Guest Care


      Consumer Response /* (2000, 7, 2022/09/16) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The company has reached out

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered dinner through *********. We were given the wrong order. The plate had shrimp, instead of kung pao chicken, and I am allergic to shellfish. We were missing 2 orders of rangoons and also a entree of angus beef. ********* cannot help us, their supervisor said, and I have had zero response from panda express.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/09/16) */
      Hi,

      Thank you for reaching out to Panda Guest Care. We will respond to the Guest directly. Please keep in mind that Panda is not a partner with *********. Orders from ********* should be resolved by *********.

      If you have any questions, you can reach us at *********************.

      Thank you,
      Panda Guest Care

    • Initial Complaint

      Date:09/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to a Panda Express Restaurant ***** to today in Rancho Cucamonga. The second time they didn't give enough portion size and the same person who did the serving. Called and complained and spoke to an employee ******. She told me that she might know who did that and they usually do that. She refused to fix the issue in house. I think this being supported by management and she was okay with providing me the incorrect portion size. I believe this illegal and should I received what i paid for. I am not sure why this behavior is supported by Panda Express management. They are purposely doing this to other customers and their employee knowledge it.

      Business Response

      Date: 10/06/2022

      Business Response /* (1000, 5, 2022/09/07) */
      Hi,

      Thank you for reaching out to Panda Guest Care. We see that the Guest had reached out to us directly. We will follow up with the Guest directly.

      Thank you,
      Panda Guest Care


      Consumer Response /* (3000, 7, 2022/09/13) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have not received a call yet. Are they willing to follow up?


      Business Response /* (4000, 9, 2022/09/20) */
      We have reached out to the guest directly to resolve the issue.

      Thank you,
      Panda Guest Care

    Panda Restaurant Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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