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Business Profile

Carry Out Food

Panda Restaurant Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Panda Restaurant Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Panda Restaurant Group, Inc. has 224 locations, listed below.

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    Customer Complaints Summary

    • 261 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online delivery order ***************** placed 8/14 in the app was not delivered.********** told me since I placed the order directly with the restaurant, all refunds would need to go through the restaurant. I received an automated email from Panda ******* but it did not say anything about my order. I would like to ensure I am getting my refund or I will dispute the charge. The total of my order is 53.61

      Business Response

      Date: 08/18/2022

      Business Response /* (1000, 5, 2022/08/17) */
      Hi,

      Thank you for notifying Panda Guest Care Team. We will reach out to the guest directly as the refund was processed.

      We look forward to assisting the Guest.

      Thank you,
      Panda Guest Care


      Consumer Response /* (2000, 7, 2022/08/17) */
      I got my refund you can closed the case

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The visit was on July 29th 2022. Around 1:30ish to 230ish. So i ordered mixed rice at Panda Express. s i was getting to put sauce in. I took 2 bites and I saw a short straight black hair sticking out of my food. It looked like short hair off face. I showed cashier. She showed other employee. I got a replacement off of same bowl it was in. I was watching her. I was so disgusted that i left. I reached out to restaurant email. Only response i believe automated. I have reached out 3 times still no one has contacted me. Price we spent was $25 I think. My husband paid. We ordered 2 big plates. That came with 3 things plus a large drink.a

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/11) */
      Hi,

      Thank you for notifying Panda Guest Care Team. We will reach out to the guest directly.

      We look forward to assisting the Guest.

      Thank you,
      Panda Guest Care

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. Panda I ordered from you guys and got for my children. I didn't check there plates because I bought from you guys usually. I opened my plate AFTER they ate there's and there was mold on my chicken ( as attached in the photo below) . My children has FOOD poisoning because of you guys and since we were out of the state I had to COVER IT. I'm so disappointed.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/08/02) */
      Hi,

      Thank you for notifying Panda Guest Care Team. We will reach out to the guest directly.

      We look forward to assisting the Guest.

      Thank you,
      Panda Guest Care


      Consumer Response /* (3000, 7, 2022/08/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I haven't received the courtesy panda codes yet? The rep I spoke to was super nice about the whole situation and offered it. Yet I haven't received it so I'm not sure if it's bogus or not.


      Business Response /* (4000, 9, 2022/08/04) */
      Hi,

      We communicated with the guest and provided a couple of complimentary coupon codes. We will reach out to the guest directly.

      Thank you,
      Panda Guest Care

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 19th at 12:16 pm EDT, I placed Order ****** at store #**** in************. I paid my bill of $12.38 cash in the drive through and then was told that they needed five minutes to make more Orange Chicken. I pulled around into the parking lot and waited for 15 minutes before going inside.

      Once inside, the store was in chaos. The order line wrapped around the store, several people were waiting by the cash register, and a half dozen angry customers wanted to speak to the manager. It quickly became obvious that most of these people were also asked to wait while something was cooked and had also waited longer than requested.

      When I spoke to the manager, she said that she was not allowed to issue a refund after I requested one, as I was now out of time on my lunch break and had to return to work empty handed. Instead she wrote "7/10 ~replacement needed," and "cannot offer refund due to policy" on my receipt.

      I was given incorrect information, made to wait, denied goods, and refused a refund. I would ask for my money back, please.

      Business Response

      Date: 08/09/2022

      Business Response /* (1000, 5, 2022/07/28) */
      Hi,
      Thank you for notifying Panda Guest Care Team. We will reach out to the guest directly.

      We look forward to assisting the Guest.

      Thank you,
      Panda Guest Care

    Panda Restaurant Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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