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Business Profile

Genealogy

FamilyTreeNow.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genealogy.

Important information

  • Customer Complaint:

    BBB has received a number of complaints for FamilyTreeNow.com concerning public information which can be found by doing a records search of an individual's name and city, state, and/or birth date. Complainants are typically unhappy that FamilyTreeNow.com can be used to look up personal information such as current and past addresses as well as possible relatives. 

    The company generally responds to these complaints by removing the consumer's information from public view or explaining how the complainant can "opt out" of having their information searchable.

    Consumers can have their information removed from the website by following the directions on this link: www.familytreenow.com/optout

Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't know how they got my name. I now receive ads for merchandise and services on my computer redundantly and with rapidity, while I'm on line. Part of their ad strategy is to annoy and then click on their service which promises to eliminate "annoying ads" ( I'm sure for a fee). This is spam of the worse kind and I'm sure that all they are looking for is your credit card data that you provide for their service which will stop the ads that ******* you which are sent by familytreenow.com (the very same company that provides a service to stop their ads),Seem akin to a Mafia approach .................extortion.Very annoying and no relief in site.

    Business Response

    Date: 12/02/2022

    Hello,

    At some point you agreed to receive Push Notifications from FamilyTreeNow through your browser when visiting our site. We understand that you no longer want the notifications and would like to assist. Unfortunately, we cannot stop your browser notifications on our side, but here are the instructions for stopping them for all major browsers and mobile devices. These instructions will work for ALL browser popups.

    How to Disable **************** on Desktop

    Chrome Browser
    See how you can enable or disable web push notification in Chrome
    Step 1-
    Open Chrome browser and follow the given path or simply type-
    chrome://settings/content in a new tab.
    Step 2-
    A pop-up window with content setting will be displayed.
    Scroll down to Notifications
    Go to Manage Exceptions
    Step 3-
    In this section a list of website URL, you have subscribed for will appear. Select the website URL you want to unsubscribe. Here you can allow, deny or completely delete a website URL.


    Firefox Browser
    Check how you can enable or disable web push notification in Firefox
    Step 1-
    Open Mozilla Firefox browser, then go to Firefox menu and select options.
    Step 2-
    Select the content segment and tap on the choose button under Notifications.
    Step 3-
    A Notification Permissions window will pop-**. ** this section, select the site URLs you wish to unsubscribe. Then click on Remove Site.
    To stop all sites from sending push messages, click Remove All Sites.
    Websites will need to ask your permission to send messages in the future.


    Safari Browser
    Check out how to enable or disable web push from a particular website on Safari Browser
    Step 1-
    Open your Safari browser and click on Safari. Under Safari panel click on Preferences.
    Step 2- 
    Select the website you wish to remove from the notification section. Click on Allow or Deny as per your preference.



    How to Disable **************** on Mobile Devices
    Disable Notifications on Android Devices
    Step 1-
    Open Chrome browser and Click on Menu, under this section tap Settings.
    Step 2-
    Scroll Down under Advanced and click on Site Settings
    Step 3-
    In Site Settings, again continue to scroll down and choose Notifications.
    Step 4-
    Select the site you want to allow or deny web push services.
    Step 5-
    On the next screen, tap on clear & reset. A pop-up will appear asking for your permission to allow or Block notifications from the selected website. Choose the option as per your preference.

    Disable Notifications on iPhone
    Step 1-
    Click on the Settings Application.
    Step2-
    Click "Notifications".
    Step 3-
    Click on the PeopleFinders website name listed.
    Step 4-
    Turn off the notification.


    If you follow these instructions and still have issues, you will need to reach out to your browser/device help desk resources.

    Regards,
    FamilyTreeNow Customer Support


    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    all my private information , including current address , family members, current neighbors is out there for anyone to see.. I dont know how it got there..I never have been on family tree.com.. I think no One should have that information except for family friends, and my bank.

    Business Response

    Date: 11/15/2022

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    https://www.familytreenow.com/optout

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.familytreenow.com/privacy

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a warning about this company exposing banking and person info. Twice. I would like all. Of my info removed.

    Business Response

    Date: 10/26/2022

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    https://www.familytreenow.com/optout

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.familytreenow.com/privacy

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website lists the personal information like birth year, month, email, names, address, relatives etc This is a gross violation of privacy I would like to know how they collect the data and who has accessed my data.

    Business Response

    Date: 10/16/2022

    Hello,

    All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

    If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

    http://www.familytreenow.com/optout

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is collecting and sharing personal information about me that could be used to steal my identity or impersonate me, such my previous addresses, names of my relatives, my current address, my phone number, etc. I NEVER gave this site permission to do this. In fact, my phone number is unlisted. This site should be SHUT DOWN.

    Business Response

    Date: 09/26/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the website is ignoring my messages and attempts to remove private info from the website. this is unacceptable and must be illegal.remove my information immediately from your database https://www.familytreenow.com/records/people/*********/*****/pyrekj6ejjcrgiko13x15g

    Business Response

    Date: 09/23/2022

    Hello,

    We responded to your email confirming that we removed your profile on 9/19/22. The link you sent is inactive.

    Best Regards,
    FamilyTreeNow Customer Support

    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:08/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal details and family details, including location data, were found on this site. I have no affiliation with this site and had not heard of them until today.

    Business Response

    Date: 08/24/2022

    Hello,

    We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:
    Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.familytreenow.com/optout
    If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.familytreenow.com/privacy

    Thank you,
    FamilyTreeNow.com

    Customer Answer

    Date: 08/25/2022

    I am rejecting this response because:

     

    My concern is that they will take the information I submit for removal and use that for unscrupulous activities consistent with data breaches and stolen identity. The data should not be on that site; no consent was provided. I had no knowledge of this company and I have never sought their services. 

    I prefer the site be shut down and my data removed.


    Business Response

    Date: 08/26/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:08/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, in which I have never dealt with stole my personal information and posted it on its website also making my personal information public. I am a victim of domestic violence. I never heard of this company until today, 8/17/2022. I did give this company access nor permission to use my personal information. This is violation of my safety. I want ALL of my personal information removed from their website, immediately!

    Business Response

    Date: 08/17/2022

    Hello,

    We have processed this request via the complainant's email to us earlier today.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:08/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delete personal information

    Business Response

    Date: 08/16/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support

  • Initial Complaint

    Date:08/08/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of or been involved with this site. One day it popped up on a ****** search. Information it relates to me is misleading, inaccurate and could be detrimental to the safety of my family. It credits me with phone numbers that were never owned by me but belonged to relatives. It is a clear invasion of my privacy as well as people who may be related to me. If they claim this information is part of the public record then they have poorly executed their assimilation of facts with fiction. ***** would call it fake news. My desire is to have my name purged from their system and no longer broadcast on the internet. Thank you for helping.

    Business Response

    Date: 08/08/2022

    Hello,

    We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:
    Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.familytreenow.com/optout
    If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.familytreenow.com/privacy

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy

    Customer Answer

    Date: 08/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
    It will take up to 72 hours for completion of removal of my information on their site. Should this occur as they say I will be removed, then I will be satisfied.

FamilyTreeNow.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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