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Business Profile

Genealogy

FamilyTreeNow.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genealogy.

Important information

  • Customer Complaint:

    BBB has received a number of complaints for FamilyTreeNow.com concerning public information which can be found by doing a records search of an individual's name and city, state, and/or birth date. Complainants are typically unhappy that FamilyTreeNow.com can be used to look up personal information such as current and past addresses as well as possible relatives. 

    The company generally responds to these complaints by removing the consumer's information from public view or explaining how the complainant can "opt out" of having their information searchable.

    Consumers can have their information removed from the website by following the directions on this link: www.familytreenow.com/optout

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Family Tree exposed my address. I never gave them permission to put my address on the internet. This is dangerous. You can cause me or my kids to be killed. A strange car was in my driveway. A person showed up to my door claiming to be a classmate from middle school. He said he found my address on Family Tree. I was boiling mad. I do not want people just showing up to my house. Thanks to this website. I have an ex-con that just got out of jail that was in 6th grade with me. Now knowing my address. Asking me for money. I am in fear of our safety. I went to the website. And there goes all my information with my date of birth. Address and age. Why are you putting people lives at risk? I do nit appreciate it at all. Take my information off your website and do not post it again. My family is mad as well. They too said you don't have their permission to violate their privacy. Take it down now!! Take down my information. All of it.

    Business Response

    Date: 07/01/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 07/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. And please don't put my private information back on here. 

    Thank you


  • Initial Complaint

    Date:06/20/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won't remove my personal information from site.

    Business Response

    Date: 06/26/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:06/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Family Tree Now makes it impossible to remove your data from their website which is a serious safety issue especially for women.I have tried repeatedly to "opt out" and try following the instructions but after answering ****** questions there is no opt out option.Illegal and not okay.After page after page after page of questions it sent me to a "Truthfinder" site and when I was forced to enter my information or it wouldn't send me a report on MYSELF it said I was already in the system and my email was already registered. I have never heard of Family Tree Now before today and so looked closer and it said "Truth finder". I Googled it and it came back that there is no connection. Which is it? Are you Family Tree Now or Truth Finder? Stop playing games when people want their information removed from your bogus site. It is illegal to stop people from requesting their information be removed.Are you seriously looking for a lawsuit? With enough of us there'll be a class action lawsuit. Is that really what you want?REMOVE ME NOW!

    Business Response

    Date: 06/26/2025

    Hello,

    Thank you for the opportunity to resolve your concerns regarding your information appearing on our site.
    After reviewing your request, we have found that your records have been removed from our site. What you are referring to are 'Sponsored Results', or advertisements, from our partners. You will need to contact them directly and have them remove your listing from that sponsored ad space.


    Best Regards,
    FamilyTreeNow Customer Support

    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My main complaint is that my name, ******* A ******, on the website FamilyTreeNow.com is listed as deceased under the following names: ******* A ****** (my spouse), ******* R ****** (my son), ******* D ****** (my son) and ******* D ****** (my son) and many more relatives. If you just look up my name on their website it does show up, along with my correct age. I cannot find a way to get this corrected! I am alive - NOT dead. This is very upsetting and I have the right to have this information be corrected. However, under their Privacy Notice and Privacy Rights pages, it is confusing how to go about correcting this misinformation. I called the phone number listed on their website and could not connect with a live person. I also emailed them. According to their return email, It seems as if I have to do the correcting - but I am not dead. There is no death record for me anywhere! They have made the error somehow and they should correct it. Their email states that "The public records we display cannot be corrected, updated or modified by us in any way.. We are only able to display public data as it is provided to us from our sources." Who are their sources? Who enters the data onto their website? Obviously, their source or data entry person(s) made an error in my case and FamilyTreeNow.com should correct it.

    Business Response

    Date: 05/06/2025

    Hello,

    Unfortunately we do not have the ability to edit, modify or update any profiles. We are a distributor of public records and as such we can only display what we have acquired. We apologize for the inconvenience.

    If you would like to opt out, please use our Opt-Out Form, linked below, to submit your request.
    **********************************************;
    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************
    We appreciate your understanding.

    Best Regards,
    FamilyTreeNow

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

     

  • Initial Complaint

    Date:04/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB-It has come to our attention in the last day that my daughters, mine, my deceased wife, her deceased father and her deceased brother are all listed on a site called familytreenow.com/ . All our information including info that can easily link to credit scores, make it easy for home title thieves to access and private data set up as private to prevent stalkers and death threats that our family has received, is listed without our permission for the whole web to access. This is extremely dangerous for our familys safety and well-being. We have tried 4 times to opt out, to no avail. Also we need to opt out for our deceased family members as those link back to the living ones. SITES LIKE THIS NEED TO BE PERMANENTLY SHUT DOWN AND THE **** PERMANENTLY ERASED so as not to be sold to nefarious parties. Please assist us in removing our information swiftly for all our family members.Thank you for your prompt attention to this.Sincerely,******* G ********** **** A ********** ******* A ********** *** C ********** (deceased)****** L ***** (deceased)****** M ***** (deceased)Here are the links to our pages to be removed immediately.************************************************************************* ************************************************************************* ************************************************************************** ************************************************************************* ************************************************************************** *************************************************************************

    Business Response

    Date: 05/06/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 05/22/2025

    I am rejecting this response because: They took down only your requested site, but on their site they have sponsored links that connect to us on another site TRUTHFINDER- see screengrabs

    Could we have all removed as they cause the same problem the like the below to finding residence, children, social security numbers, etc.  They removed just what you asked for not all information obtained and visible.

    Thank you for your help in having ALL information removed, as asked for.

    *****
    PS_  list of all ? websites are at the bottom in blue.


    Business Response

    Date: 05/23/2025

    Hello,

    Thank you for the opportunity to resolve your concerns regarding your information appearing on our site.
    After reviewing your request, we have found that your records have been removed from our site. What you are referring to are 'Sponsored Results', or advertisements, from our partners. You will need to contact them directly and have them remove your listing from that sponsored ad space.


    Best Regards,
    FamilyTreeNow Customer Support

    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY PHONE NUMBER WHICH IS UNLISTED, PRIVATE AND ON THE DO NOT CALL LIST IS CONNECTED TO **** ******. MY PHONE NUMBER DOESN"T BELONG TO HIM AND NEEDS TO BE REMOVED!!!! YOUR OPT-OUT DOESN"T WORK!!! YOUR OPT-OUT IS NOT WORKING BY LAW PRIVACY MY PHONE NUMBER NEEDS TO BE REMOVED DUE TO HARASSMENT, STALKING< SHARING AND ID THEFT ALONG WITH EXPLOITATION!!!I CANNOT GET IT REMOVED AS YOUR OPT-OUT IS NOT WORKING ON YOUR WEBSITE!!!!*************************************************************************

    Business Response

    Date: 04/16/2025

    Hello,

    The link provided is no longer available. 

    Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best Regards,
    FamilyTreeNow Customer Support

    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

     

  • Initial Complaint

    Date:03/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have my name, address, and previous addresses listed which is causing me to be harassed I have emailed them to please remove my information several times with no response. I need them to remove ******* ********, age 40, *********************************************************** and all associated addresses and names. When I ****** my name and city my information is visible before clicking on their website.

    Business Response

    Date: 03/06/2025

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Familytreenow.com has my personal information and report. I need them to get rid of my information and report online. I did not allow them collect all my information and show it online. Information including: home address, phone number, full name, marriage records, etc.

    Business Response

    Date: 02/25/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All of my personal details are on their website. I did not authorize this and it is a violation of my privacy not to mention dangerous. I would like all my information deleted without having to click a link they send to my email. If someone opts out they should not them have to click a link to have their information removed. ******** website that should be ashamed of themselves.

    Business Response

    Date: 02/11/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my phone number from the website. I have filed all the forms, Remove my phone number from the website.

    Business Response

    Date: 02/18/2025

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 02/18/2025

    I am rejecting this response because:

    When I go through the website to remove my information, they replied that they would not remove the information because it doesn't match. 

    Remove my phone number ************ from your website. 


    Business Response

    Date: 02/25/2025

    Hello,

    Unfortunately we do not have the ability to edit, modify or update any profiles. We are a distributor of public records and as such we can only display what we have acquired. We apologize for the inconvenience.

    Best Regards,
    FamilyTreeNow

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

     

    Customer Answer

    Date: 02/26/2025

    I am rejecting this response because:

     

    The Rhode Island Data Transparency and Privacy Protection Act Requires businesses to provide customers with a way to delete their data.  

    Remove my phone number ************ from your website.  

FamilyTreeNow.com is NOT a BBB Accredited Business.

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