Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per our agreement, there was a guaranteed one-hundred percent (100%) money back guarantee + $2,500 for initial payment of fees accrued after 12 months beginning on the effective date of the store going live. Despite my good faith participation and efforts to communicate my concerns, the promised outcomes have not been realized, and the lack of compliance with the agreed-upon terms has led to my decision to request a full refund.

  

  Business Response

  Date: 04/04/2025

  To the Better Business Bureau and Mr. **************** appreciate the opportunity to respond to Mr. ******* concerns and clarify the timeline, terms, and deliverables of our business relationship.

  Mr. ****** enrolled in our eCommerce store development program and signed an agreement on October 9, 2022, which initiated a collaborative process involving onboarding, sourcing, and store activation. According to our internal records and project management system, Mr. ******* Amazon store was officially marked as launched on February 23, 2023, with product listings live and his first sale recorded shortly thereafter.

  Over the following months, Mr. ****** actively participated in the management and development of his Amazon, ***** and TikTok stores, including:

  - Approving multiple inventory purchases

  - Responding to product selections, login verifications, and transitions between ******, ***** and TikTok

  - Receiving regular performance updates, including monthly P&L reports

  - Participating in strategy shifts such as wholesale sourcing and multi-platform selling
  
  1. Store Launch & Contractual Terms

  Mr. ******* Amazon store was launched on February 23, 2023, marking the beginning of the service term and associated performance guarantee window. His formal refund request was submitted on December 16, 2024 nearly 22 months after launch.

  As per the signed agreement, our 100% money-back guarantee is valid for 12 months from the date of store activation. Requests submitted beyond this period fall outside the eligibility terms and cannot be honored under the contract.
  
  2. Ongoing Service & Support

  Throughout the duration of our engagement, our team maintained consistent communication and service delivery, including support during:

  - Inventory purchases and fulfillment setup

  - **** and TikTok account creation and launch

  - Amazon account troubleshooting and appeal processes

  - VPS setup, security protocols, and admin access coordination

  At no point was support terminated, and every effort was made to adapt and resolve challenges collaboratively.
  
  Summary:

  Mr. ******* refund request, submitted nearly 22 months after launch, is outside the scope of the contractual refund window. Furthermore, documented activity and correspondence confirm that services were provided, platforms were launched, and product support was ongoing.

  We remain open to continuing service and support if Mr. ****** chooses to proceed. However, based on the terms of the agreement and the timeline of events, we are not in a position to approve a refund at this time.

  Sincerely,
  EComm Partnerships
  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ECOMM Partnerships on 8/21/23 to open my Amazon Store and stock inventory. I paid $10,000 for this service. When they their money I got a app invite and a list with everything that I need to do on my end. ( Corp, bank acc, ******* acc, ****** initial sign up,) Took me about a week to complete. It took them almost a year to open the store and put some vitamins in it. I asked how did it take so long to research a few vitamins " I was told it was extensive research to find the best product for my store"..... ! Months went by and still nothing. They started working on my private label, had some airbrush kits sent to me, which I had to test myself. I tested **** tested picked the one I found was best. They sent me a bill for the kits and I paid over $3,000. October 2024 I get an email for ****** that my store is under investigation for inauthentic merchandise. I informed ECOMM while already talking to ****** about this. ECOMM uses an app to communicate and most responses are AI generated. They never answer the actual question and often have the same repeated answers. Needless to say it took ECOMM over two weeks to send me some invoices that ****** requested but I was still missing delivery/shipping receipts. They assured me they are working with their ****** **** to resolve my store closure. Again AI generated response. I called ****** to find out if ECOMM has contacted them about my store. They had no clue who ECOMM Partnerships was. I reached out to ECOMM again to get the missing documents so I can get my store reopened myself. They never provided what I needed and sent me a letter from the manufacturer that the product was sold to ****** who was authorized to resell. I called the manufacturer and found out letter was forged. Contacted ECOMM to cancel my contract and request my money back, no answer. Most documents were altered. ****** is disposing inventory as a result of no invoices. I'm out 20K no store no inventory!!! BEWARE OF ECOMM.

  

  Business Response

  Date: 03/11/2025

  Dear ******,
  

  We appreciate the opportunity to address your concerns, and we want to assure you that we take this matter very seriously. We understand your frustration, and we would like to clarify the situation with factual evidence and provide insight into the actions we are taking.

  Understanding the Issue:

  1. Supplier Misrepresentation & Fraudulent Documentation

  - EComm Partnerships sourced products from ********************, a supplier that presented itself as an authorized distributor of Fruit of the Earth products.

  - Mohsof Solutions provided us with a Letter of Approval (***) that we later discovered was fraudulent.

  - Upon further investigation, Fruit of the Earth confirmed that they do not issue ***s, and they stated that **************** created the *** internally.

  - We were also deceived by ****************, and we have taken immediate legal action against them.

  
  Supporting Evidence:

  
  - Letter of Approval - Fruit of the Earth x Mohsof.pdf ? The fraudulent *** provided by Mohsof.

  - *** - Proof it is Fake.png ? Fruit of the Earths confirmation that they do not issue ***s.

  - Mohsof - Addressing *** (1:3).png & (2:3) & (3:3) ? Mohsof's response when confronted about the falsified ***.

   

  2. Our Role & Actions Taken

  - We acted in good faith when sourcing from ****************, believing them to be a legitimate supplier.

  - When we discovered the fraud, we immediately ceased all transactions with Mohsof and initiated legal action against them.

  - We have already sent a demand letter to Mohsof Solutions, requesting restitution for all affected parties, including yourself.

  - We are awaiting their response and are committed to holding them accountable.

  
  Supporting Evidence:

  - Supply Chain Invoice - Fruit of the Earth x Mohsof.pdf ? Confirms that **************** purchased the products from Fruit of the Earth, misleading us into believing they were authorized.
  

  - Supply Chain Invoice - Mohsof Solutions x EComm Partnerships.pdf ? Shows our payment to Mohsof for inventory, demonstrating our reliance on their false claims.

  - ECP Payment Details - PO 2.png ? Payment details of our transactions with Mohsof.

   

  Addressing Your Concerns:

  - We understand the financial and operational impact this situation has had on you, and we deeply regret the inconvenience.

  - Given the fraudulent nature of the ***, ****** took action against multiple accounts, including yours.

  - We have escalated our case with legal professionals to ensure **************** is held accountable for their fraudulent actions.

  - While we are actively pursuing legal recourse, we are open to discussing potential resolutions that align with our ongoing legal efforts.

   

  Moving Forward:

  1. Legal Action Against ****************

  - We are actively seeking damages and restitution through legal channels.

  - If you would like, we can keep you updated on the progress of our case.

  
  2. Possible Resolution

  - We are open to discussing ways to resolve your concerns in a manner that aligns with the legal process we are pursuing.

  - We would be happy to schedule a meeting to go over potential solutions and clarify any remaining questions.

   

  Final Thoughts:

  ******, we understand your frustration, and we want to assure you that we were also victims of Mohsof Solutions fraudulent activities. Our team has been fully transparent in our cooperation with ****** and Fruit of the Earth to uncover the truth. We remain committed to finding a fair and professional resolution.

  
  

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company over a year and a half ago with them being a business partner. Everything they have done so far has failed. They dont even send invoices to purchase products. We are an online store with no products. They just take your sign on fee and then do nothing. We were supposed to be a partnership with on line sales that I paid thousands of dollars for their partnership and now they have not responded in months. No one responds. They took my money and did nothing but created fraud and got TIk Tok and **** banned so they do not have knowledge as they promised. Our contract states transparency with them providing me with reports and sales updates and products reports. I never received one report and they follow through with anything. Now they just stopped responding all together. I have requested a refund for my payment for their experience and sign in package. I want a refund and to discontinue my contract because I cant have partners that dont respond. They are nothing but fraud and a scam and that peoples money. This company should be shut down immediately as they are just stealing peoples money.

  

  Business Response

  Date: 12/09/2024

  We take customer feedback very seriously and are committed to addressing any concerns in a professional and transparent manner. We understand the frustration expressed in this complaint and have conducted a thorough review of the claims made.
  While we disagree with several aspects of the allegations presented, we have provided a detailed and comprehensive response addressing each of the points raised. This response, along with supporting documentation, is included in the attached PDF.
  We remain dedicated to ensuring clarity and resolution for all parties involved. If there are any additional questions or concerns, we encourage open communication to reach a satisfactory outcome.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to fundamental breach of the Agreement and failure to deliver the promised services. I am looking to resolve issues. While not exhaustive, below is a list of promised services, capabilities, and deliverables that E-Comm Partnerships failed to deliver: Kick-O> ********* were not met, to Phase01:BusinessFormation,Phase02:ProductHunting,Phase03:InventoryFulfillment,Phase04:Warm-Up&Scale, Product Inventory Removal was not appropriately managed, Four Products paid in full by Steph, but never received. Sell-Out Product Access, *********************** Relationships were not appropriately established, vetted, or managed. ****** Buy Box Wins, ******************************** was inadequate or wholly lacking, ****************** Partner Package (Private ******************* Pre-**************** Post-Launch, Inauthentic Acquired Products which led to action by ****** and material damage to the Lotus River brand. Launch of Store, No Profit Reports, Non-Authorized E-Comm Partnerships Private Label Listings, Compliance Cancellations not addressed by E-Comm Partnerships, Seller Account left stagnant July 28-October 27, 2023, before deactivation, Trademarking misused without pre-approval, Landing Pages never setup, Inactive Seller Account - October 30, 2023, Service Provider at Fault for Deactivated Seller Account-November 1, 2023, No remedy for Inauthentic Inventory, Inactive status or Deactivation of Seller Account leading to material ongoing damage to the Lotus River brand. Gross negligence or more culpable act or omission (including recklessness or willful misconduct), Fraudulent inducement to enter the Agreement, and bad faith to materially comply with any of its material obligations set forth in agreement. If not for the fraudulent misrepresentations by E-Comm Partnerships, the Agreement wouldve never been entered.

  

  Business Response

  Date: 09/16/2024

  As described further herein, Lotus was not and is not entitled to a refund of any fees paid under the Services Agreement, and EComm Partnerships did not violate any portion of the Services Agreement. A true and correct copy of the Services Agreement is attached hereto as Exhibit 1. Please find attached our in-depth response to ***** ******** complaint, each of her claims, accurate representations of our approach to provide solutions and move forward, the multiple proposals we have given to rectify, as well as the rejections imposed by ***** ****** to restrict our methods of rectification.

  Customer Answer

  Date: 09/18/2024

  I am rejecting this response because: their response doesn't address any of my concerns.  Their response is a generic response and does not address my needs and concerns.  They took my money, and did not complete or even begin the list of issues i've given.  They didn't supply me with any receipts that showed proof of product purchases.  They asked me if I wanted to open a Tik Tok Shop to remedy the closing of my Amazon store, and that was the only option they gave me.  At initial agreement, I made it VERY clear, I did not want to expand to other markets, and I ONLY want to work with ******.  Not any other platforms (i.e.:E-Bay, Tik Tok Shop, ******** Shop/Marketplace, *******).  This company created an intense delay in scaling my store, fired multiple employees over delays and misrepresentation of goods and company ethics too.  The company has our Zoom meetings and the countless concerns I sent over in the portal and through email that they never were able to address.  The leadership even agreed that this was no way to handle a customer that paid the money I had.  They just sat on my account and said they were working on it, but weren't able to show any proof of anything being done.  They didn't rectify the inauthentic product that amazon needed proof for.  They didn't give me any of the products.  The quality control was a mess, and not to standards.  The amount of funds they have taken from me and now to refuse helping me retain the funds I paid, or even the products they said they were purchasing for me.  They just took the funds and took my calls in bed, and kept putting me off.  I am furious of the amount of money they stole from me, and acting like they offered me an option to fix it.  I have also reported them to ************* services, and I will continue to push this concern so that it doesn't happen to others like me.  As a military spouse, and someone trying to make an impact, I trusted this company to do their job.  And they didn't do their job at all.  They didn't even help me start it.  Everything that was done on my account, was previously done by me and uploaded to them.  I do believe they would be able to supply all zoom recordings proving this is not valued work, and clear proof they should fix this situation so that they can continue to operate their "business".  IF they are truthful and actually feel they did the right thing, I guess i'm confused how they can fight this when they kept all my money but did nothing to me.  I didn't ask for a refund of their $5,000 pay-back option.  All I want is the refund of the funds I paid for NOTHING to be done by them.............  They must make this right, if they want to continue their "business".  They cant continue to go on like they have been, hiring illegal staff, taking money and offering fake products and services.  I will remain on standby to hear how they can rectify this immediately.  
  

  

  Business Response

  Date: 09/30/2024

  Dear BBB, EComm Partnerships hereby incorporates and re-asserts its letter to the Better Business Bureau dated September 16, 2024 (Initial Letter), in its entirety. On or around September 19, 2024, EComm received a response to the Initial Letter on behalf of the client, as a representative of ************************* (Lotus). Lotuss response to the Initial Letter shall be referred to as the Reply. Please consider this new attachment to be EComms formal, in-depth response to the Reply.

  As stated in the Initial Letter, while EComm denies both generally and specifically every part of the complaint and the Reply filed by Lotus, EComm is eager to answer any further questions or provide any further information or documentation as required by the BBB to resolve this matter equitably. EComm is committed to operating its business with first-class ethics and commitment to its clients. We appreciate your time and attention to this matter.

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because: 

  I greatly appreciate the E-Comm Partnership team taking time to address my issues I am having with them. 

   

  First and foremost, I have never asked for the $5,000 Money Back Guarantee, as I know it doesnt apply to me.  However, I am requesting refund of my agreement ($19,997) and the products purchased and paid for, or a refund for the five products ($4,647.20).  E-Comm Partnerships did not double my investment, because they never built my store.  They provided a Kickoff Timeline to me upon agreement, Phase One Business Formation is 1 -4 weeks.  Phase Two Product Hunting is 4-8 weeks.  Phase Three Inventory Fulfillment is 4-8 weeks.  Phase Four Warm-Up & Scale is 2-3 months.  Being an estimated total of 5 to 8 months to kickoff and scale my Amazon store.  On my Demo Call I had with ***** **** on April 28th, we discussed my specific needs for Fulfillment by ****** and was told theyll likely have my ramp up stage closer to 4-months.  ***** was super specific in comforting me with their per item flow and the teams involvement, growth and understanding.  I knew shortly after signing my agreement that was a sales pitch from *****, and there was no way wed reach 4-months, much less 5-6 months as I was hoping.  I made it VERY clear to ***** that I was not interested in opening any other stores ****** TikTok Shop or even *******) being a Military Spouse.  He confirmed he understood my intent for ****** only storefront, and even to find American made products for my stores that align with Wellness. 

   

  Next, Id like to address where E-Comm Partnerships states that they prepared Lotuss seller account, created the Amazon storefront and placed products for sale.  First off, they did not prepare my seller account, I had to do that myself as they stated it is my responsibility.  I completed and uploaded all business formation the day I signed the agreement, and ***** and ***** both my comments about how quickly I was able to get them the information, and how fantastic it was that I already had those completed for them.  They then began having me add their employees to my Amazon Seller Account.  I have attached my Meeting Notes from June 26th, 2023, where you will clearly see our flow was initiated on May 16th, which is also where the concerns began for Lotus River Wellness.  The fact that E-Comm Partnerships is stating that they placed products for sale should be fixed, as they didnt place true, sellable products for sale they placed inauthentic / counterfeit products in my account and could show no proof that the product in question was in fact authentic. 

   

  I am unsure how a business can have NO responsibility for throwing 50-counterfeit products into my store and not being able to provide proper documentation that they did in fact, properly purchase said product.  After thoroughly reading my E-Comm Partnership Agreement signed on May 2, 2023, I want to be clear that there is no mention or clause for products of authenticity, which should be addressed.  I hired E-Comm Partnership to handle my Amazon Storefront because they ensured me that they have multiple warehouses across the country and a wonderful repour with wholesale/warehouses all over the world.  If they truly had purchased Authentic Inventory for my Amazon Storefront, they wouldve simply been able to remedy this situation.  But they couldnt provide documentation of purchase so Amazon Deactivated my Storefront.  I have also attached an email from ****** showing the initial message regarding the inauthentic products, then with no response they removed the products, then another 25-days later, E-Comm Partnership still didnt rectify the issue with documentation, so ****** concluded and deactivate my store.  After my account deactivation I grew increasingly frustrated and worried that they were not going to fix their mess up.  I was told for weeks, then months even, that they were trying to get it reopened.  I was told that they have sent documents, but nowhere in my Amazon Seller Account Portal does it show that any documents were received by E-Comm Partnerships.  Nor did I receive any information or emails from ****** stating that E-Comm Partnerships or anyone on their behalf, had sent documentation for my account.  At this point, my hands are tied.  The only invoice I have from E-Comm doesnt show any information that would fix this issue with my compasses.  Regarding the reply from E-Comm, they state that they worked promptly to reactive the old account, but never once offered to create a new account.  They also didnt work promptly as they stated, being that they fired the account manager on my account, and still couldnt provide authentication of the compasses...  Finally, E-Comm did not EVER offer me Credits and Refunds, and to remedy my Amazon store.  They did offer to make me a TikTok shop, or an **** shop... which I told them in my initial Demo Call, and regularly continued to express my intent to ONLY be on ****** at this time, and I did not sign my agreement for any other stores at this time.  But that I wanted to build, scale, and have Amazon ONLY.  As I told E-Comm Partnership that I do not want these other stores, because yall cant even manage just the one without issues.  ***** agreed with me, that hed feel the same if he hadnt seen any ******************** after 6-months... 

   

  Again, following their response to Paragraph 3 of the Services Agreement, I never asked for the $5000 Money Back Guarantee, Im simply asking for a refund of my Partner Package I purchased with them on May 2, 2023, and the $456 for Compasses on June 8, 2023, and $4,191.20 on June 28, 2023, for a total of $24, 644.20. 

   

  Next, I will spend time replying to E-Comms Denial and Response.  I have provided clear documentation of how E-Comm Partnerships did not meet timelines for Lotus River Wellness and our Amazon Storefront.  I have attached E-Comms Kickoff Timeline, Meeting Minutes, and you can even clearly see in their response attachments that they were clearly overdue with timelines.  We waited months for a resolution, only for E-Comm to drag their feet resulting in Amazon Store Deactivation and offered no remedy for their At-Fault Counterfeit / Inauthentic Product they chose to prep and send to Amazon for me.  On September 13, 2023 (Meeting Minutes attached), I asked where my additional 4-products were after they told me they shipped from the E-Comm Partnership warehouse two-weeks prior.  His response really surprised me, after ***** tried to pick up the pieces they clearly didnt have a discussion before ****** response.  To my surprise, replied that these products were manufactured and branded under ecommpartnerships trademark.  So, they can only be sent to ecommpartnerships store and from there theyll be listed on your store with different/shared ASIN.  Products are already at ******, and we have already started listing them on your store and continues to tell me about purchasing 12 products for all of their partners and this is one big inventory with a huge number of units, so ****** is taking time for accounting.  However, ****** has the best communication of ANY store out there and send an email update with anything that is attached to your Store.  And of course, no communications were passed to me from ****** regarding products expected for delivery, nor that they had went in and started listing said products either.  I also asked about my compass replacements, since they werent ever able to provide me with Authentic Inventory Documentation... I was told ****** is very strict during this time of year, and they prioritise their big fishes and put restrictions on small stores.  To reduce risk, we are selecting products very carefully.   The communication between us and E-Comm continues to say they dont have warehouses, and do ship from overseas...which I was SPECIFIC about from Demo Call...  Then, asked me can you give me time till month end please.  By month end your 4 products will be live on ******, replacement for compass and new inventory will be sent to your Amazon store.  Also, in #2 E-Comm Partnerships says they responded the same day to my raised issue of inventory removal and four products; however, I raised the concern on August 29, 2023, and didnt receive a complete response until the meeting I requested and set for September 13, 2023.  To reiterate, I paid for the 4-products on July 21st, and even after the September 13th call, there were no products.  I had requested a meeting on September 13 at 10:30am with ***** and *****.  However, ***** wasnt available, so we rescheduled to the following day.  Knowing I was having major issues, Im unsure how Leadership can also not show for a meeting.  They state in their response regarding my four-products Once accounted for in *******, the inventory was never requested or follow-up on by *****, and EComm only learned of Lotuss dissatisfaction with not receiving these products once threatened with litigation.  This couldnt be further from the truth.  Please see my attachment of Meeting Minutes, and I also recommend viewing our Recorded Zoom Meetings that were sent by ***** **** following our call in September, and again on November 22, 2023, and November 29, 2023. 

   

  As far as their response in #3,4 and #5, when a company fires a Manager after realizing the turmoil theyve created for Clients, shouldnt this be clear my account wasnt handled properly...  Knowing that E-Comm has since fired the Manager, has no validity to my concerns while in an Active Agreement with Lotus River Wellness.  It shouldve simply been made clear that there were some issues with how my account has been handled, and as a good business those concerns shouldve been fixed immediately.  So that takes me to their #4 response, which doesnt apply to the concerns we have whatsoever.  It is great to see that E-Comm has several department managers so future clients arent being forgotten like Lotus River Wellness was.  Ive already reiterated so much about the Inauthentic acquired products that damaged our Brand.  To be clear, firing your manager after how the Lotus River Wellness account was managed, should be a clear indication of breach of contract.  However, it doesnt fix the fact that E-Comm Partnership is just out there purchasing Counterfeit products for clients and putting them on Amazon storefronts, simply to have no responsibility to their clients by upholding their strong relationships that strictly follow Amazons terms of service.  It also states that E-Comm communicated transparently with Lotus and proposed a myriad of solutions for any dissatisfaction, both short-term and long-term, all of which were rejected by Lotus.  Unfortunately, this is also a bald face lie.  Please refer to the recorded Zoom Meetings, as NO viable solutions were presented to Lotus River Wellness to rectify the situation.  The ONLY TWO solution offered was to set up a landing page (which Lotus River Wellness declined after already making their own and didnt need a landing page from E-Comm), and to open a TikTok Shop or **** instead of a new Amazon store.  I have referred to my Initial Agreement with E-Comm Partnerships back on May 2, 2023, and it is clearly stated I was agreeing to an Amazon store.  There is no documentation in the agreement that states ****, TikTok Shop or any other platforms would be up for consideration at any time within the two-year agreement.  Also, in our September 2023 meeting minutes, you will hear ***** **** agree with ********* in why would I want to have yall start another store when you couldnt even manage one for me?  I was patient, and understanding up until November, with such a large investment for a Military Spouse, I was willing to wait it out, in hopes that they could truly fix my Amazon store, but they never stepped up and took responsibility.  E-Comm simply needs to provide the Recorded statements in the Zoom meetings to know this is their fault and responsibility.  Nowhere in their Agreement does it state that I have to accept them opening another platform storefront, as originally agreed upon, we were only working on Amazon.  The foundations of a business shouldnt fall on their clients that hired them and trusted them to scale the store for them.  The fact that E-Comm truly believes they communicated transparently with Lotus and offered multiple solutions to rectify the situation including, but not limited to, launching on ****, launching on *******, launching on TikTok, providing reimbursements, and providing credits.  The delayed communication and no response are a clear indication they are not handling their business matters properly.  As far as #6 and profit reports, I realize that we are able to view our own Profit Reports through our Amazon store, however in the initial Demo Call, and Partner Launchpad document E-Comm Partnerships provided upon signing agreement for the Partner Package it does state that E-Comm Partnerships will provide Monthly Performance Reports.  Lotus River Wellness made it very clear we wanted all communication on our account with E-Comm Partnership.  E-Comm Partnership never did provide many items listed on their Partner Package under Pre-Launch, Launch, and Post-Launch.  But also, to reply to their response, our product inventory was inauthentic/counterfeit, and the other four products were never even received by Amazon.  So unfortunately, there were no Profit Reports through the Amazon Seller Account for Lotus River Wellness to review.  Instead, Lotus River Wellness is simply referring to your Post-Launch Monthly Performance Report.  We truly believe if yall had upheld your monthly promises, this couldve helped ease the brunt of Lotus River Wellness deactivation of Amazon Seller Account.  You wouldve been more aware of your clients concerns and been able to fix them prior to full deactivation. 

   

  Number seven has already been addressed above, and is clearly documented in the attached meeting minutes.  Even a staff member of E-Comm Partnerships stated that they used the ecommpartnerships trademark on Lotus River Wellness inventory, which was never discussed or approved by Lotus River Wellness.  Instead, Lotus River Wellness noticed in the Amazon Seller Account that E-Comm Partnership had removed the original descriptions of the four additional products and replaced them with ECommPartnerships branding.  When Lotus River Wellness brought this to the attention of E-Comm Partnerships Leadership, they quickly tried to fix their intention by asking Lotus River Wellness if we had our own Trademark Certification, which we reiterated we do, and it had already been sent over for them.  As far as number eight and nine, we have provided specific meeting notes to our response here that will prove the complete silence from E-Comm Partnerships.  The delay in responses, and completely disregarding my questions and concerns in entirety.  Lastly, to clarify their remark about Lotus River Wellness removing E-Comms access to Amazon Seller Account, that isnt true.  Again, ****** has the best communication and tracking systems in place for these situations.   As per Amazons User Permissions History, Amazon revoked permissions of E-Comm Partnerships team on 11/13/2023.  However, this history also shows that members of E-Comm Partnership contacted ****** and requested they are Granted Permissions, which is ultimately why they were revoked, as I never gave permission for E-Comm staff to have full permission to my account, and one user was granted full access and gave access to several others. 

   

  Number ten can refer to my response with number seven, as there is written specific Meeting Minutes from September 13, 2023, from E-Comm Partnerships team stating trademark differences, along with the incorrect ASINs being an issue even 4-months in.  When E-Comm Partnership responded in number eleven that ***** never paid for this service from E-Comm I dont understand how this is a valid offer from E-Comm to rectify the issues Lotus River Wellness is having.  Do they truly think offering a $750 Landing Page setup, in return for $24,644.20 worth of products and services would make up for this?  Especially, considering a Landing Page should be done prior to Inventory being sent to Amazon...  seems unnecessary to throw that option out, and quite frankly very disrespectful, unless they truly think this equates to the value theyd provided me, then I guess I can understand.  Otherwise, this is a very disrespectful offer to rectify a situation.  Number twelve, weve already addressed in several answers above on how zero legitimate remedies were offered to Lotus River Wellness for the situation E-Comm Partnerships created.  As far as Account Deactivation, in E-Comm Partnerships Agreement, it states that their clients are responsible for reactivation, which I understand.  This Agreement fails to mention E-Comm Partnerships Inauthentic or Counterfeit Products in entirety, but it does state If Service Provider is at fault for the first account deactivation, the Service Provider is responsible for creating a second Amazon account for Customer.  It continues to say after a second time, regardless of fault that the customer may create a subsequent account for a $2,000 fee, then a $5,000 fee.  In the last sentence it states, If Customers account is deactivated, the twenty-four (24) month period for the money back guarantee shall pause until the account is reactivated or a subsequent account is created.  This sentence motivated Lotus River Wellness to remedy the Deactivated Amazon store within a reasonable amount of time.  To clarify, Inauthentic Product was removed from ****** on September 27, 2023.  *************** then emailed Lotus River Wellness 25-days later, and then 15-days later, and lastly on November 1, 2023, ****** removed the product and all users by Deactivating the Seller Account in entirety.  Lastly, ****** notified Lotus River Wellness, which then forwarded emails to E-Comm Partnership that they have not completed steps to remedy the Counterfeit products, and the inventory was going to be destructed.  It is disheartening to read E-Comm Partnerships refusing responsibility for this deactivation when there is video recordings and meeting notes supporting the cause of deactivation.  Lotus River Wellness completed all required steps to mitigate the damages E-Comm Partnerships created with absolutely zero support from the entire E-Comm team.  It is wrong and unsettling to see that E-Comm Partnerships denies gross negligence, even when there are several specifics Ive listed, and even they have listed, that constitutes as recklessness.  The lack of care and delay may have been done in good faith, but it was not thorough, or clear that E-Comm Partnerships did not have the staff or avenues for business to be fulfilled for Lotus River Wellness. 

   

  It is wonderful to hear that E-Comm Partnerships is eager to answer any further questions or provide further information or documentation as required by the BBB to resolve this matter equitably.  Lotus River Wellness hoped to rectify this situation and recoup the requested funds paid, not including E-Comm Partnerships $5,000 Money Back Guarantee as we are waiving this option and simply requesting that E-Comm Partnerships makes this situation right.  It is Lotus River Wellness hope that E-Comm Partnership has adjusted and is finally committed to operating its business with first-class ethics and commitments to its clients.  It is a shame this wasnt ethic in place prior to signing the agreement with Lotus River Wellness. 

   

  We understand running a small business and know there are lessons learned from all parties.  We value business owners, and hope that through this experience E-Comm Partnerships has learned their lessons, made updates to Agreements, and figured out how to not produce counterfeit product for its clients that hired you out of trust and hope of scaling a successful Amazon store. 

   

  Lotus River Wellness is certain that E-Comm Partnerships is privy to Amazon Seller Account legalities, or so their response says they are.  And Lotus River Wellness also realizes that Amazon has an entire Counterfeit Crimes Unit for situations just like this one.  There are a lot of businesses out there that make promises they are unable to deliver.  It gives comfort that ****** will also be minimizing the number of companies, like E-Comm Partnerships, that do not uphold their side of the agreement.  It would be in the best interest for E-Comm Partnerships to update their Agreement to include a clause for counterfeit products and that they are purchasing inventory, but it is not the fault of E-Comm Partnerships and their untrustworthy relationship with Wholesalers, even though we as clients are paying as a sign of trust, that they in fact do vet the relationships so that these types of issues do not happen.  If they are unable to provide proof of purchases, which is all ****** required, it should be their responsibility, just as they list in their Amazon Deactivation section of the agreement.  If Lotus River Wellness was purchasing their own products and sending them to E-Comm Partnerships for quality control, prep and shipping to Amazon E-Comm Partnerships would still want to know the product is legitimate, and not a counterfeit.  However, when Lotus River Wellness signed the agreement with E-Comm Partnerships, they presented a complete understanding of products and services for an Amazon Seller Account, however they have failed to properly improve, grow, and scale within the realm of the signed agreement, and completely disregard Counterfeit product mentioning in agreement.  With all this said, we know E-Comm Partnership will do the right thing so that we can all move on and grow, improve, and scale our businesses.  Again, lessons learned from both companies, we can agree.  I truly hope that E-Comm Partnerships can continue business and help other entrepreneurs scale a successful ecommerce storefront.  Its a shame that they didnt have foundations in place upon the agreement with Lotus River Wellness, but it is our hope they are able to overcome this issue and make it right so they can continue their shift in operating business with first-class ethics and commitment to its clients. 

   

  We appreciate all the time and energy in this matter and hope the E-Comm Leadership team recognizes the cracks that were in the companys agreement in ********************************* a timely manner.

   

  Sincerely,

  
  

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because: 

  I greatly appreciate the E-Comm Partnership team taking time to address my issues I am having with them. 

   

  First and foremost, I have never asked for the $5,000 Money Back Guarantee, as I know it doesnt apply to me.  However, I am requesting refund of my agreement ($19,997) and the products purchased and paid for, or a refund for the five products ($4,647.20).  E-Comm Partnerships did not double my investment, because they never built my store.  They provided a Kickoff Timeline to me upon agreement, Phase One Business Formation is 1 -4 weeks.  Phase Two Product Hunting is 4-8 weeks.  Phase Three Inventory Fulfillment is 4-8 weeks.  Phase Four Warm-Up & Scale is 2-3 months.  Being an estimated total of 5 to 8 months to kickoff and scale my Amazon store.  On my Demo Call I had with ***** **** on April 28th, we discussed my specific needs for Fulfillment by ****** and was told theyll likely have my ramp up stage closer to 4-months.  ***** was super specific in comforting me with their per item flow and the teams involvement, growth and understanding.  I knew shortly after signing my agreement that was a sales pitch from *****, and there was no way wed reach 4-months, much less 5-6 months as I was hoping.  I made it VERY clear to ***** that I was not interested in opening any other stores ****** TikTok Shop or even *******) being a Military Spouse.  He confirmed he understood my intent for ****** only storefront, and even to find American made products for my stores that align with Wellness. 

   

  Next, Id like to address where E-Comm Partnerships states that they prepared Lotuss seller account, created the Amazon storefront and placed products for sale.  First off, they did not prepare my seller account, I had to do that myself as they stated it is my responsibility.  I completed and uploaded all business formation the day I signed the agreement, and ***** and ***** both my comments about how quickly I was able to get them the information, and how fantastic it was that I already had those completed for them.  They then began having me add their employees to my Amazon Seller Account.  I have attached my Meeting Notes from June 26th, 2023, where you will clearly see our flow was initiated on May 16th, which is also where the concerns began for Lotus River Wellness.  The fact that E-Comm Partnerships is stating that they placed products for sale should be fixed, as they didnt place true, sellable products for sale they placed inauthentic / counterfeit products in my account and could show no proof that the product in question was in fact authentic. 

   

  I am unsure how a business can have NO responsibility for throwing 50-counterfeit products into my store and not being able to provide proper documentation that they did in fact, properly purchase said product.  After thoroughly reading my E-Comm Partnership Agreement signed on May 2, 2023, I want to be clear that there is no mention or clause for products of authenticity, which should be addressed.  I hired E-Comm Partnership to handle my Amazon Storefront because they ensured me that they have multiple warehouses across the country and a wonderful repour with wholesale/warehouses all over the world.  If they truly had purchased Authentic Inventory for my Amazon Storefront, they wouldve simply been able to remedy this situation.  But they couldnt provide documentation of purchase so Amazon Deactivated my Storefront.  I have also attached an email from ****** showing the initial message regarding the inauthentic products, then with no response they removed the products, then another 25-days later, E-Comm Partnership still didnt rectify the issue with documentation, so ****** concluded and deactivate my store.  After my account deactivation I grew increasingly frustrated and worried that they were not going to fix their mess up.  I was told for weeks, then months even, that they were trying to get it reopened.  I was told that they have sent documents, but nowhere in my Amazon Seller Account Portal does it show that any documents were received by E-Comm Partnerships.  Nor did I receive any information or emails from ****** stating that E-Comm Partnerships or anyone on their behalf, had sent documentation for my account.  At this point, my hands are tied.  The only invoice I have from E-Comm doesnt show any information that would fix this issue with my compasses.  Regarding the reply from E-Comm, they state that they worked promptly to reactive the old account, but never once offered to create a new account.  They also didnt work promptly as they stated, being that they fired the account manager on my account, and still couldnt provide authentication of the compasses...  Finally, E-Comm did not EVER offer me Credits and Refunds, and to remedy my Amazon store.  They did offer to make me a TikTok shop, or an **** shop... which I told them in my initial Demo Call, and regularly continued to express my intent to ONLY be on ****** at this time, and I did not sign my agreement for any other stores at this time.  But that I wanted to build, scale, and have Amazon ONLY.  As I told E-Comm Partnership that I do not want these other stores, because yall cant even manage just the one without issues.  ***** agreed with me, that hed feel the same if he hadnt seen any ******************** after 6-months... 

   

  Again, following their response to Paragraph 3 of the Services Agreement, I never asked for the $5000 Money Back Guarantee, Im simply asking for a refund of my Partner Package I purchased with them on May 2, 2023, and the $456 for Compasses on June 8, 2023, and $4,191.20 on June 28, 2023, for a total of $24, 644.20. 

   

  Next, I will spend time replying to E-Comms Denial and Response.  I have provided clear documentation of how E-Comm Partnerships did not meet timelines for Lotus River Wellness and our Amazon Storefront.  I have attached E-Comms Kickoff Timeline, Meeting Minutes, and you can even clearly see in their response attachments that they were clearly overdue with timelines.  We waited months for a resolution, only for E-Comm to drag their feet resulting in Amazon Store Deactivation and offered no remedy for their At-Fault Counterfeit / Inauthentic Product they chose to prep and send to Amazon for me.  On September 13, 2023 (Meeting Minutes attached), I asked where my additional 4-products were after they told me they shipped from the E-Comm Partnership warehouse two-weeks prior.  His response really surprised me, after ***** tried to pick up the pieces they clearly didnt have a discussion before ****** response.  To my surprise, replied that these products were manufactured and branded under ecommpartnerships trademark.  So, they can only be sent to ecommpartnerships store and from there theyll be listed on your store with different/shared ASIN.  Products are already at ******, and we have already started listing them on your store and continues to tell me about purchasing 12 products for all of their partners and this is one big inventory with a huge number of units, so ****** is taking time for accounting.  However, ****** has the best communication of ANY store out there and send an email update with anything that is attached to your Store.  And of course, no communications were passed to me from ****** regarding products expected for delivery, nor that they had went in and started listing said products either.  I also asked about my compass replacements, since they werent ever able to provide me with Authentic Inventory Documentation... I was told ****** is very strict during this time of year, and they prioritise their big fishes and put restrictions on small stores.  To reduce risk, we are selecting products very carefully.   The communication between us and E-Comm continues to say they dont have warehouses, and do ship from overseas...which I was SPECIFIC about from Demo Call...  Then, asked me can you give me time till month end please.  By month end your 4 products will be live on ******, replacement for compass and new inventory will be sent to your Amazon store.  Also, in #2 E-Comm Partnerships says they responded the same day to my raised issue of inventory removal and four products; however, I raised the concern on August 29, 2023, and didnt receive a complete response until the meeting I requested and set for September 13, 2023.  To reiterate, I paid for the 4-products on July 21st, and even after the September 13th call, there were no products.  I had requested a meeting on September 13 at 10:30am with ***** and *****.  However, ***** wasnt available, so we rescheduled to the following day.  Knowing I was having major issues, Im unsure how Leadership can also not show for a meeting.  They state in their response regarding my four-products Once accounted for in *******, the inventory was never requested or follow-up on by *****, and EComm only learned of Lotuss dissatisfaction with not receiving these products once threatened with litigation.  This couldnt be further from the truth.  Please see my attachment of Meeting Minutes, and I also recommend viewing our Recorded Zoom Meetings that were sent by ***** **** following our call in September, and again on November 22, 2023, and November 29, 2023. 

   

  As far as their response in #3,4 and #5, when a company fires a Manager after realizing the turmoil theyve created for Clients, shouldnt this be clear my account wasnt handled properly...  Knowing that E-Comm has since fired the Manager, has no validity to my concerns while in an Active Agreement with Lotus River Wellness.  It shouldve simply been made clear that there were some issues with how my account has been handled, and as a good business those concerns shouldve been fixed immediately.  So that takes me to their #4 response, which doesnt apply to the concerns we have whatsoever.  It is great to see that E-Comm has several department managers so future clients arent being forgotten like Lotus River Wellness was.  Ive already reiterated so much about the Inauthentic acquired products that damaged our Brand.  To be clear, firing your manager after how the Lotus River Wellness account was managed, should be a clear indication of breach of contract.  However, it doesnt fix the fact that E-Comm Partnership is just out there purchasing Counterfeit products for clients and putting them on Amazon storefronts, simply to have no responsibility to their clients by upholding their strong relationships that strictly follow Amazons terms of service.  It also states that E-Comm communicated transparently with Lotus and proposed a myriad of solutions for any dissatisfaction, both short-term and long-term, all of which were rejected by Lotus.  Unfortunately, this is also a bald face lie.  Please refer to the recorded Zoom Meetings, as NO viable solutions were presented to Lotus River Wellness to rectify the situation.  The ONLY TWO solution offered was to set up a landing page (which Lotus River Wellness declined after already making their own and didnt need a landing page from E-Comm), and to open a TikTok Shop or **** instead of a new Amazon store.  I have referred to my Initial Agreement with E-Comm Partnerships back on May 2, 2023, and it is clearly stated I was agreeing to an Amazon store.  There is no documentation in the agreement that states ****, TikTok Shop or any other platforms would be up for consideration at any time within the two-year agreement.  Also, in our September 2023 meeting minutes, you will hear ***** **** agree with ********* in why would I want to have yall start another store when you couldnt even manage one for me?  I was patient, and understanding up until November, with such a large investment for a Military Spouse, I was willing to wait it out, in hopes that they could truly fix my Amazon store, but they never stepped up and took responsibility.  E-Comm simply needs to provide the Recorded statements in the Zoom meetings to know this is their fault and responsibility.  Nowhere in their Agreement does it state that I have to accept them opening another platform storefront, as originally agreed upon, we were only working on Amazon.  The foundations of a business shouldnt fall on their clients that hired them and trusted them to scale the store for them.  The fact that E-Comm truly believes they communicated transparently with Lotus and offered multiple solutions to rectify the situation including, but not limited to, launching on ****, launching on *******, launching on TikTok, providing reimbursements, and providing credits.  The delayed communication and no response are a clear indication they are not handling their business matters properly.  As far as #6 and profit reports, I realize that we are able to view our own Profit Reports through our Amazon store, however in the initial Demo Call, and Partner Launchpad document E-Comm Partnerships provided upon signing agreement for the Partner Package it does state that E-Comm Partnerships will provide Monthly Performance Reports.  Lotus River Wellness made it very clear we wanted all communication on our account with E-Comm Partnership.  E-Comm Partnership never did provide many items listed on their Partner Package under Pre-Launch, Launch, and Post-Launch.  But also, to reply to their response, our product inventory was inauthentic/counterfeit, and the other four products were never even received by Amazon.  So unfortunately, there were no Profit Reports through the Amazon Seller Account for Lotus River Wellness to review.  Instead, Lotus River Wellness is simply referring to your Post-Launch Monthly Performance Report.  We truly believe if yall had upheld your monthly promises, this couldve helped ease the brunt of Lotus River Wellness deactivation of Amazon Seller Account.  You wouldve been more aware of your clients concerns and been able to fix them prior to full deactivation. 

   

  Number seven has already been addressed above, and is clearly documented in the attached meeting minutes.  Even a staff member of E-Comm Partnerships stated that they used the ecommpartnerships trademark on Lotus River Wellness inventory, which was never discussed or approved by Lotus River Wellness.  Instead, Lotus River Wellness noticed in the Amazon Seller Account that E-Comm Partnership had removed the original descriptions of the four additional products and replaced them with ECommPartnerships branding.  When Lotus River Wellness brought this to the attention of E-Comm Partnerships Leadership, they quickly tried to fix their intention by asking Lotus River Wellness if we had our own Trademark Certification, which we reiterated we do, and it had already been sent over for them.  As far as number eight and nine, we have provided specific meeting notes to our response here that will prove the complete silence from E-Comm Partnerships.  The delay in responses, and completely disregarding my questions and concerns in entirety.  Lastly, to clarify their remark about Lotus River Wellness removing E-Comms access to Amazon Seller Account, that isnt true.  Again, ****** has the best communication and tracking systems in place for these situations.   As per Amazons User Permissions History, Amazon revoked permissions of E-Comm Partnerships team on 11/13/2023.  However, this history also shows that members of E-Comm Partnership contacted ****** and requested they are Granted Permissions, which is ultimately why they were revoked, as I never gave permission for E-Comm staff to have full permission to my account, and one user was granted full access and gave access to several others. 

   

  Number ten can refer to my response with number seven, as there is written specific Meeting Minutes from September 13, 2023, from E-Comm Partnerships team stating trademark differences, along with the incorrect ASINs being an issue even 4-months in.  When E-Comm Partnership responded in number eleven that ***** never paid for this service from E-Comm I dont understand how this is a valid offer from E-Comm to rectify the issues Lotus River Wellness is having.  Do they truly think offering a $750 Landing Page setup, in return for $24,644.20 worth of products and services would make up for this?  Especially, considering a Landing Page should be done prior to Inventory being sent to Amazon...  seems unnecessary to throw that option out, and quite frankly very disrespectful, unless they truly think this equates to the value theyd provided me, then I guess I can understand.  Otherwise, this is a very disrespectful offer to rectify a situation.  Number twelve, weve already addressed in several answers above on how zero legitimate remedies were offered to Lotus River Wellness for the situation E-Comm Partnerships created.  As far as Account Deactivation, in E-Comm Partnerships Agreement, it states that their clients are responsible for reactivation, which I understand.  This Agreement fails to mention E-Comm Partnerships Inauthentic or Counterfeit Products in entirety, but it does state If Service Provider is at fault for the first account deactivation, the Service Provider is responsible for creating a second Amazon account for Customer.  It continues to say after a second time, regardless of fault that the customer may create a subsequent account for a $2,000 fee, then a $5,000 fee.  In the last sentence it states, If Customers account is deactivated, the twenty-four (24) month period for the money back guarantee shall pause until the account is reactivated or a subsequent account is created.  This sentence motivated Lotus River Wellness to remedy the Deactivated Amazon store within a reasonable amount of time.  To clarify, Inauthentic Product was removed from ****** on September 27, 2023.  *************** then emailed Lotus River Wellness 25-days later, and then 15-days later, and lastly on November 1, 2023, ****** removed the product and all users by Deactivating the Seller Account in entirety.  Lastly, ****** notified Lotus River Wellness, which then forwarded emails to E-Comm Partnership that they have not completed steps to remedy the Counterfeit products, and the inventory was going to be destructed.  It is disheartening to read E-Comm Partnerships refusing responsibility for this deactivation when there is video recordings and meeting notes supporting the cause of deactivation.  Lotus River Wellness completed all required steps to mitigate the damages E-Comm Partnerships created with absolutely zero support from the entire E-Comm team.  It is wrong and unsettling to see that E-Comm Partnerships denies gross negligence, even when there are several specifics Ive listed, and even they have listed, that constitutes as recklessness.  The lack of care and delay may have been done in good faith, but it was not thorough, or clear that E-Comm Partnerships did not have the staff or avenues for business to be fulfilled for Lotus River Wellness. 

   

  It is wonderful to hear that E-Comm Partnerships is eager to answer any further questions or provide further information or documentation as required by the BBB to resolve this matter equitably.  Lotus River Wellness hoped to rectify this situation and recoup the requested funds paid, not including E-Comm Partnerships $5,000 Money Back Guarantee as we are waiving this option and simply requesting that E-Comm Partnerships makes this situation right.  It is Lotus River Wellness hope that E-Comm Partnership has adjusted and is finally committed to operating its business with first-class ethics and commitments to its clients.  It is a shame this wasnt ethic in place prior to signing the agreement with Lotus River Wellness. 

   

  We understand running a small business and know there are lessons learned from all parties.  We value business owners, and hope that through this experience E-Comm Partnerships has learned their lessons, made updates to Agreements, and figured out how to not produce counterfeit product for its clients that hired you out of trust and hope of scaling a successful Amazon store. 

   

  Lotus River Wellness is certain that E-Comm Partnerships is privy to Amazon Seller Account legalities, or so their response says they are.  And Lotus River Wellness also realizes that Amazon has an entire Counterfeit Crimes Unit for situations just like this one.  There are a lot of businesses out there that make promises they are unable to deliver.  It gives comfort that ****** will also be minimizing the number of companies, like E-Comm Partnerships, that do not uphold their side of the agreement.  It would be in the best interest for E-Comm Partnerships to update their Agreement to include a clause for counterfeit products and that they are purchasing inventory, but it is not the fault of E-Comm Partnerships and their untrustworthy relationship with Wholesalers, even though we as clients are paying as a sign of trust, that they in fact do vet the relationships so that these types of issues do not happen.  If they are unable to provide proof of purchases, which is all ****** required, it should be their responsibility, just as they list in their Amazon Deactivation section of the agreement.  If Lotus River Wellness was purchasing their own products and sending them to E-Comm Partnerships for quality control, prep and shipping to Amazon E-Comm Partnerships would still want to know the product is legitimate, and not a counterfeit.  However, when Lotus River Wellness signed the agreement with E-Comm Partnerships, they presented a complete understanding of products and services for an Amazon Seller Account, however they have failed to properly improve, grow, and scale within the realm of the signed agreement, and completely disregard Counterfeit product mentioning in agreement.  With all this said, we know E-Comm Partnership will do the right thing so that we can all move on and grow, improve, and scale our businesses.  Again, lessons learned from both companies, we can agree.  I truly hope that E-Comm Partnerships can continue business and help other entrepreneurs scale a successful ecommerce storefront.  Its a shame that they didnt have foundations in place upon the agreement with Lotus River Wellness, but it is our hope they are able to overcome this issue and make it right so they can continue their shift in operating business with first-class ethics and commitment to its clients. 

   

  We appreciate all the time and energy in this matter and hope the E-Comm Leadership team recognizes the cracks that were in the companys agreement in ********************************* a timely manner.

   

  Sincerely,