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Business Profile

Real Estate Services

iHouseweb, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

This profile includes complaints for iHouseweb, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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iHouseweb, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov,7,2024 I spoke with ******** ********* ********** Marketing Consultant iHOUSEweb, Inc.916-245-8251. I agreed to have my debit card debited for ******. I also advised ******** that I did not want my site to start until next month. This email was sent on Nov.7.2024. Later that day I got the receipt which showed a total of ****** taken from my account. I sent an email. I was told that I will start getting charged for the hosting of the site before it is up and running which I never knew or agreed to. I was told that I would talk with a web designer who would speak with me to start web design. I received an email from the web designer who said that he would reach out to me in a couple of days. I also was sent an email with a contract for me to sign which I never did. On the 8th of November the website was cancelled by ******** per her email on the 8th of November 2024. I never signed a contract on November ****** I opened the email where the contract was and as I got to the bottom I noticed that my name was signed and dated November 9, 2024 and a sig which was not populated by me. I assumed that when you open the email that is when our sig. is inserted by the system. I sent an email advising of what happened on Nov.******. I have called about my refund. I have sent emails and to date my refund has not been issued back to my card. The account was cancelled per ********** email I assume by her .I am unable to upload the emails but once the complaint is assigned I can forward all of the email communication. On 11/14/2024 I filed a dispute with my bank which I should not have had to do.

      Business Response

      Date: 11/20/2024

      All iHOUSEweb purchases come with a receipt that outlines the charges. We understand that this may not fully address our customer's concerns. To resolve the matter, we notified the customer on Tuesday, November 19, 2024, at 9:52 AM PST that we have processed a full refund.

      Customer Answer

      Date: 11/21/2024

      I am rejecting this response because: I was only emailed the receipt after my money had been taken out of my account. I have an email that as sent on the same day advising that I only wanted to be charged for the set up fee not a monthly fee. I was told afterwards that the monthly charge starts on the day that you sign up prior to the website being built before speaking with a web designer or going live which I never agreed to paying anything for a website on a pro rated charge, I received a contract only after I paid my money as well as the receipt I sent an email as soon as I saw the receipt as well as called about the charges I spoke with the *** who signed me up and she had the account  cancelled. I also received an email asking me to sign the contract which I never signed. On November 9 2024 after the account was cancelled I opened the email because I wanted to read the contract because I was having a hard time getting my money back to my email when I got to the bottom of the contract my name was already inserted in the sig part and dated November 9. 2024. I assumed that whenever you open the email your sig is put in for you which I think is not legal. I continued to call about my refund and was told that I had to wait for approval which I found strange but I continued to wait, sent emails with no response left messages on the phone no response which caused me to file this complaint. I then received an email from the company saying my refund had been approved, I have nt checked with my bank today 11/21/2024 to see if the funds have been put in my account. I have three days after making a purchase to cancel and my funds should have been returned. A contract which in this case would be a signed document and is only executed offer consideration acceptance which in my case we did not have two of the elements to have a valid contract in addition the three days which mean my funds should have been returned right away. These funds were taken from my account not a credit card and therefore I am asking for interest on my money because I earn interest on my money when the funds are in my account. On a last note had the *** been more pro active and tried to work with me on the pro ration of the monthly charge for a website that I had not spoken to a web builder as I was told on the call who would contact me to get my website built I would have continued to purchase the website. I did receive an email from the web designer advising me that he would be in contact with me in a few days but the account was cancelled. 

    • Initial Complaint

      Date:11/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up beginning of 2024 to use their service to create websites for my business. They somehow wound up with 3 of our credit cards and have been charging us 4x every month for 3 websites. One of these charge is basically a ghost charge and the other an overcharge. Charging us every month for a website called *********** which they never created or did anything with. I have been asking this company for months to fix this billing issue, yet they continue to over charge us every month. I have emailed & called multiple times. Even their own sales person *****? has been trying to resolve this by also calling or emailing their billing **** and we haven't gotten a single response. I have called their support line 3x now. ******? answers, he will talk or put me on hold for several minutes asking same questions everytime. Then tell me he will call me back but never does. I have started disputing this through my bank but they only go back a certain amount of time so I now have to write a letter to our bank to dispute charges going back to Jan 2024. Totally absurd.

    iHouseweb, Inc. is NOT a BBB Accredited Business.

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