Complaints

This profile includes complaints for 1STOPlighting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1STOPlighting

  3321 Power Inn Rd Ste 310 Sacramento, CA 95826-3890

  
• 

  1STOPlighting

  1333 Howe Ave, Ste. 211 Sacramento, CA 95825

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a light a week had passed I opened the box took out the light: there were two parts missing. I had to wait for the parts to come in two weeks later and when I tooktbhe measurements I realized it was too big. I contacted customer service princess was her name they said it was beyond 30 days of which it was not. I wanted to return it, they said someone was going to contact me in 1-2 days they did not so I spent 90 dollars of my own money and returned it and purchased a smaller unit. upon return, they sent me photos of the packaged item and it was not even close to how it was packaged. Yes I had put newspaper and styrofoam in the box to protect the light for shipping. I tied a fisherman knot with the wiring and the only way to untie that is to manually do. the photos indicated otherwise: I took photos when packaging so I know how it was sent. princess refuses to answer my questions about how to contact company legal office to pursue the matter. she indicated if I want the $700 light send another $90 dollars for shipping it back to me because it was not authorized she said to be returned without an approved *** which they said is required for all returns. As you can see, the customer service issues are similar to other complaints. they said I had hung the light: the light requires staging to hang its over the stairwell at 25 feet I would have to of paid someone to hang it, then take it down: I think they should watch their own employees instead of dictating as fact what they believe to be going on inside customers home. unfortunately I am going to pursue this legally to get money money back and its going to cost them doubt the amount for a light because of bad customer service. the photos include the date the replacement parts were shipped and the day I wanted to return it because it was too big.. youll see when the completed parts were received it was less than 30 days for request to return. also, you will see receipt for smaller unit

  

  Business Response

  Date: 06/25/2025

  Hi there ****! ***** confirmed this situation is all taken care of and you should be good to go. If you need anything else, please let us know! Have a great week :)

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is in the ***!!! They go by another name of Bellami or one stop lighting!!! Do not purchase from this company or these people! They constantly lie! No phone number to reach them!!! I Ordered a ceiling fan 2 weeks ago from them it said delivery in 3-5 days! No fan yet no refund no tracking information! You cannot phone them @ all phone number is an automated service!No one answers you for days! and all they say is you should get it soon! Order number ******** paid in full I have chatted with your online people all they say is you should get it soon! told 2-3 days in customs now 5! Absolute Joke!

  

  Business Response

  Date: 06/02/2025

  Customer filed chargeback and already received refund - any further inquiries, his bank will be the best resource. 

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to reach retailer for cancellation.I ordered on their website online at ************************** on 4/17/2025 and realized I made a mistake with the order. I replied to the order confirmation email immediately but I didn't get a response until the next day but from the postmaster message saying the email to ******************************************* couldn't be delivered. On their website, they list both a telephone number and a chat but there's no way to start a chat. No link anywhere. Similarly, when you call the ************ listed on the website, it is an automated attendant. When you press 1, it tells you to go back to the website and fill out the form. I went back to the website and filled out the form on the website. The email response gave a case number, CAS-*****-B7Q5J5? but says it won't respond for 2-3 "business" days. Essentially, there's no way to get any immediate assistance nor way to cancel immediately. They're saying it can take up to 5 days to respond. I've attached the postmaster message saying that my replies are undeliverable.

  

  Business Response

  Date: 04/30/2025

  Hello,

  These items were delivered 4/24 via FedEx 421019674820 and 421019674830. I'll send you return instructions, once the items are received back, we'll issue a credit back to the original method of payment. 

  Thanks!

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received lamp today broken sent in all photos getting run around. Sent an email requesting acknowledgement I am sending broken lamp back and that I will have no problem getting refunded crickets. Call the customer service phone number it does not allow to speak to human.

  

  Business Response

  Date: 02/25/2025

  The customer was refunded 2/21 - transaction ID *****************

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase lighting fixtures from this company totaling approximately $900. Company had a quick delivery guarantee that items will be received within 3 business days of order placement. Order placed September 26, 2019 and received October 3, 2019. Contacted company upon receipt of items to discuss damaged items received as well as the fact that the quick delivery guarantee had not been met. Spoke with sales department on October 7, 2019 and extensively discussed how to resolve the damaged item issues AND told that a $50 refund would be issued immediately and would appear on my credit card within 3-5 days. No credit was received on statement received the following month, nor the month after that. In January 2020, contracted COVID and from that point forward renovation was placed on hold due to lockdowns, etc. and issue of refund was not tracked due to hold status (no employee/project manager). This Company failed to follow through with its promise of compensation based on company policy and now claims they cannot correct their error due to lapse in time. Failure to issue a refund, promised to customer, and clearly stated in company guidelines should not be excused simply because customer did not catch company not following through with their stated and promised commitment. It was the companys responsibility to issue the refund not the customers responsibility to catch them in a lie. I am owed $50 and company should complete its commitment to its published offer. Company offered $50 refund and customer accepted. In the end, they did not issue refund/payment. Extenuating circumstances interferes with project but ultimately this company offered a refund and then chose not to issue it hoping customer would not notice in the midst of a worldwide pandemic and the pandemonium that ensued.

  

  Business Response

  Date: 02/20/2025

  Hi ***,

  As previously discussed, we are unable to issue a credit for an order that was placed five and a half years ago. The transaction has long since been closed, and tracking information is no longer accessible through *****. Additionally, there has been no activity on this order since October 2019.

  
  As mentioned in our previous conversations, including with our supervisor, *****, we are happy to work with you on pricing for a new order to ensure you receive the items at the lowest possible cost. Given that 64 months have passed since the original order, this is the only viable solution available.

  
  Please let us know if you would like to proceed with a new order, and we will be glad to assist.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

  

  Business Response

  Date: 02/20/2025

  Hi there ***,

  We tried to reach out via phone to clarify, as when contact was made on 2/17, one of our CS agents was advised you did not need to return and that you were able to use the second replacement you received. **** then attempted to reach out via phone again and there was no answer. Here are the note on the order:

  "Monday, 02/17 10:02 AM ****
  Callback initiated - spoke with ***. asked about the return. customer does not need return. customer wants to return defective item. advised no need to return can keep for parts or dispose of. customer acknowledges. end of convo;"

  From what we can see at this point, and all information we have, your issue has been resolved. 

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order# is  11754653. I have all the back and forth emails where my husband and I tried to work with your company and requesting a reasonable resolution since we can not longer wait for the back order glass replacement.
  n install.

  

  Business Response

  Date: 02/12/2025

  Hi there,

  Thanks for reaching out. There was no order attached to your communication, nor am I able to find anything under your name or email address. Can you please provide your order number?

  

  Business Response

  Date: 02/17/2025

  Hello there! Thank you for the order number. I see you have submitted a chargeback - please work directly with your bank going forward. If you have any questions, they'll be your go-to resource. 

  Have a good day!

  Customer Answer

  Date: 02/20/2025

  I am rejecting this response because: There was no resolution provided. The order# is 11754653. 
  

• Initial Complaint

  Date:12/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

  

  Business Response

  Date: 01/02/2025

  Hello,

  This order was canceled and a refund was issued on 12/27/24.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fandelier (order #********) cost over $500, plus an additional $120 for the electricians installation. Unfortunately, the fan has a defect: the motor shaft is crooked. As my electrician took down the fan, I sent the two requested photos, though I wasnt given clear guidance on what the pictures were supposed to show. I packed up the fan and expected a return label, but it never arrived.After that, I was told to contact someone to troubleshoot the problem. I cannot afford to spend more money on reinstallation and hourly charges for an electrician to troubleshoot a defective product. That would be throwing good money after bad. I'm a 67 year old 4'11" woman in poor health. What they were asking was physically impossible for me to do without the electrician. This company operates under multiple names, which only adds to my frustration. I am beyond devastated and now believe I may have been scammed. Please advise on how I can receive a return label and process my refund, as the fan is clearly defective.

  

  Business Response

  Date: 11/11/2024

  Hello,

  Credit was already issued on 11/8; please allow 3-5 business days to see it reflected.

   

  Thanks!