Reviews

This profile includes reviews for 1STOPlighting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1STOPlighting

  3321 Power Inn Rd Ste 310 Sacramento, CA 95826-3890

  
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  1STOPlighting

  1333 Howe Ave, Ste. 211 Sacramento, CA 95825

  

Review Details

• Review fromRobert S

  Date: 07/08/2024

  5 stars

  Robert S

  Date: 07/08/2024

  I placed an order that was lost by the shipping company. ********************* provided exceptional customer service to track down and get the order to my house, with very prompt and thorough communication. I am so impressed. The lights that I ordered from ProgressLightingExperts / 1StopLighting were exactly what we were looking for, and they look terrific in our home. Thank you for the wide selection and the excellent customer service!
  

  1STOPlighting

  Date: 07/09/2024

  Thanks so much for the kind words! ***** is awesome and I've made sure to pass your feedback along to her. If you need anything else, please let us know! Have a great week!

• Review fromBrian C

  Date: 06/27/2024

  5 stars
  *******,I just want to say how impressed I am with the **************** surrounding the return of my lamps. I received the credit today a mere 3 days after they were shipped. You and your organization get 5 stars from me for the best **************** experience I have had in years. Thank you.

• Review fromRandall B

  Date: 06/19/2024

  5 stars
  We ordered an 8x10 ft. umbrella and found it was too big and hit our roof. Unfortunately we had to return it and we were very concerned about doing this. We contacted ***************** Vue in customer service and everything went very smoothly. We received an RGA and a shipping label to ship the umbrella back. We did that and the credit was issued back to us. Very happy with the service we got.***********************

• Review fromLindsey D

  Date: 05/25/2024

  1 star

  Lindsey D

  Date: 05/25/2024

  I ordered 2 relatively expensive chandeliers from this site. Due to them allowing me to stack 2 coupon codes, Ill be the first to admit that I ordered them at a steal. At the time of order placement, I was quoted 3 day shipping or a $25 credit. After 2 days with no shipping email, I decided to check my order status. Conveniently, these chandeliers were now back ordered and not expected for 3 months. Had I not proactively checked myself, I would have never known as no communication of this change had been sent. The kicker was these fixtures are indeed not on back order. I reached out to both the manufacturer as well as other retailers, all of which have plenty of stock. I tried to reach out to customer service to address the issue but instead was disconnected from chat twice after 30 mins each (quoted 2 mins), and left on hold on the phone for an hour and half before my phone died. Oddly enough, I received an email update while on hold with customer service. I then tried responding to their email and of course, no response. I have since cancelled this order (still waiting on my $1300 refund). My next stop will be a credit card dispute and filing with the BBB, and beyond. Be better.
  

  1STOPlighting

  Date: 05/31/2024

  Hi there! I'm happy you're working with management to get this resolved. Your item was not backorder, and it did ship out promptly. As your cancel had already been submitted at that point, we were able to return the item to sender to ensure your refund is able to be processed. I looked into this further, and it looks like we were closed for the day when you had reached out, which is why the communications were disconnected. If you need anything else, please reach out to our 24/7 Helpdesk at www.orderhelpdesk.com or our chat team; they are available 6am PST - 3pm PST Monday through Friday. Thank you!

• Review fromCheryl L

  Date: 02/23/2024

  1 star

  Cheryl L

  Date: 02/23/2024

  This company has all the expensive technology, but if there is a problem there is NO WAY to talk to anyone to explain. I ordered 5 fixtures--$915. I received 2. I can't install them as I need all of them for the front of my house. I ordered in October--now they say **** I want a return and a refund. Order number: ******** I have been on the phone and website & just get automated answers. I would never order from them again & I will discourage others to do the same.*******************
  

  1STOPlighting

  Date: 03/05/2024

  We apologize for the inconvenience and frustration caused by the delay and incomplete order. We understand the urgency and importance of your situation. We've initiated the process for a return and refund for the items you've received incompletely. Please accept our apologies for the difficulty in reaching our support team. We're actively working to improve our communication channels. If you need further assistance, please don't hesitate to contact us directly. We appreciate your understanding.

• Review fromJennifer O

  Date: 01/22/2024

  1 star

  Jennifer O

  Date: 01/22/2024

  DO NOT SHOP HERE. Wish I would have come here first to read reviews before odering. DO NOT order from here. **************** is horrible as they are an all digital platform. Do not respond to requsts timely. I was sent defective product and want replacement. Can't find out what my status code means. I too think I was duped. Very sad a company like this exists and goes through trouble of sending me a product that cannot be used just to get my money. Probably out couple hundred dollars! Shame on you 1stoplighting!
  

  1STOPlighting

  Date: 01/25/2024

  Hi there - I reviewed your order and your replacement was processed within a couple business days of receiving your request; your replacement is scheduled to ship on 1/29. Once we have tracking information, it will be forwarded to you directly via email.

  I hope this helps!

• Review fromDarrin C

  Date: 01/03/2024

  1 star

  Darrin C

  Date: 01/03/2024

  We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile. this is on THEIR site. but furthest from the truth. They have deceptive delivery statements on their website, so beware. They only ship GROUND. so if it says 2 day delivery, unless you live next door to the warehouse, I would not count on it getting there. They will give you an 'incentive' payment of about 10 dollars for not honoring the 2 day delivery. DECEPTIVE. FRAUDULENT?If you must buy through them use AMAZON where you have recourse because they wont honor the delivery 'guarantee'ZERO STARS
  

  1STOPlighting

  Date: 01/04/2024

  Hello ******,

  Regrettably, the order, placed on the first during the holiday rush, wasn't dispatched until the 2nd via ****** Unfortunately, it's not moving as swiftly as expected, and the anticipated arrival is now set for the 6th. While our policy clarifies that delivery times aren't guaranteed, we strive to meet them, and we acknowledge we fell short this time. As you rightly noted, in such cases, we provide a credit. We're sorry for any confusion, and in response to your request on the 3rd, your return request has been processed. If there's anything else you need, please don't hesitate to reach out.

  

  1STOPlighting

  Date: 01/04/2024

  Hello ******,

  Regrettably, the order, placed on the first during the holiday rush, wasn't dispatched until the 2nd via ****** Unfortunately, it's not moving as swiftly as expected, and the anticipated arrival is now set for the 6th. While our policy clarifies that delivery times aren't guaranteed, we strive to meet them, and we acknowledge we fell short this time. As you rightly noted, in such cases, we provide a credit. We're sorry for any confusion, and in response to your request on the 3rd, your return request has been processed. If there's anything else you need, please don't hesitate to reach out.

• Review fromAlberto M

  Date: 01/02/2024

  1 star

  Alberto M

  Date: 01/02/2024

  I purchased a fixture, I was unsure it would give sufficient light for the area that I have. So I connected the wires, never fully installing the fixture and held the light in place. I realized it was insufficient so packed the fixture back up ALL in original packaging. They refused my return but never offered to return the fixture that I paid for so basically they were going to keep the fixture and the money I paid. In my world that is stealing. I reached out let them know I would be willing to buy another fixture from them and would be happy to pay a restocking fee. They refused this request and still no offer to send mg fixture back. Finally, after I pointed out that they could not keep the fixture and my money, I was told to send a return shipping label and they would return the fixture to me. ZERO INTEGRITY! Never doing business with them again.
  

  1STOPlighting

  Date: 01/04/2024

  Hi there *******, Thank you for reaching out. I see this return was originally denied as the messaging had implied the item was installed. We consider anything with wires cut to be installed. As you have already sent the item back and we are unable to resend the item back, we have issued a 1-time refund for the item. If you need anything else, please let us know. Thank you

• Review fromGina D

  Date: 11/19/2023

  1 star

  Gina D

  Date: 11/19/2023

  This company is a total scam! Purchased 3 items with a 2 day delivery guarantee. After 2 days when they should have been delivered, the order status had still not been updated. When I called the **************** number, all I got was an automated message stating they had gone totally digital and to fill out a web form. They advertise a "chat with us" option but it doesn't actually link to a chat option, so basically you can't talk to anyone! I filled out the web form and did not receive a response but when I checked the order status the next day it showed 2 of the 3 items shipped. No word on the third item. I filled out another form asking about the refund for the late delivery and still no response to that or my request for an update on the third item. This company should be fined for all of the false advertising and their business practices. Do not order from them.
  

  1STOPlighting

  Date: 11/21/2023

  We're sorry to hear about the challenges you faced with your recent order, and we appreciate your feedback. After reviewing your case, we see that a ticket was submitted on 11/19. We responded promptly, early in the morning on 11/20, addressing your concerns. We also took immediate action by applying the delivery credit as requested and providing all the updated tracking information.
  We apologize for any inconvenience you experienced and understand the frustration caused by the delayed response. We are committed to improving our communication processes to ensure a more seamless experience for our customers. We are looking into the issue that occurred in our chat system on that day as we we weren't aware there were people unable to accesses it. If there are any further issues or if you have additional concerns, please don't hesitate to reach out to us directly.

• Review fromDiana L

  Date: 11/13/2023

  1 star

  Diana L

  Date: 11/13/2023

  THIS COMPANY IS C*** And just like the other reviews, VERY DECEITFUL. I believe the the good reviews are probably fraudulent! **************** is non existent. Its all virtual c*** No humans. After robot gives you website they automatically hang up. Then when you waste your time entering your order number with the virtual non assistant, the reply is I dont understand please enter order number. After 6 attempts of wasting my time Im out $300. for a broken chandelier and this company takes no accountability or responsibility for communicating with the customer but rather steal from them. I would never shop there again and would tell as many people as possible to STAY AWAY FROM THEIR WEBSITE UNLESS THEY DONT CARE ABOUT LOSING THEIR MONEY.
  

  1STOPlighting

  Date: 11/14/2023

  I'm sorry to hear about your frustrating experience with our company. We genuinely value your feedback and apologize for any inconvenience caused. We understand that issues like these can be incredibly frustrating, and we want to assure you that we take customer satisfaction seriously.
  Firstly, we'd like to address that we see you purchased the chandelier through a third-party platform, *****. While we appreciate your business, it's important to note that the purchasing process and customer service on third-party platforms may vary. We recommend reaching out to us directly through the Houzz platform for a more efficient resolution process.
  Additionally, we want to emphasize that we do have customer service options available for quick assistance. You can reach us via chat on our website or through our email system **************************************************************************. We are committed to resolving this issue promptly and want to ensure that you receive the support you need.
  We have taken the initiative to reach out to you via the Houzz platform to further assist with the concerns you've raised. Please check your messages on that platform, and if you have any further questions or need additional assistance, feel free to contact us through the provided channels.