Reviews
This profile includes reviews for 1STOPlighting's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 49 Customer Reviews
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Review fromJoe G
Date: 10/18/2022
1 starJoe G
Date: 10/18/2022
**************** is absolutely horrible. It has taken me over a month to receive a return label that I still have not received to date. I even offered to pay to have the item shipped back and still, the same old run around. This company will never see a purchase made from me or the electrical contractors I deal with, again.
1STOPlighting
Date: 10/19/2022
Hello ***, I sincerely apologize for the inconvenience and delay regarding your label. I have processed your return and emailed you a copy of the label. This will be trained on to avoid any further delays in the future. Please let us know if there is anything else we can do to better your experience.Review fromEmmert D
Date: 09/09/2022
5 starsI was provide good service and a quick response to my issues.Review fromElaine E
Date: 09/08/2022
5 starsCalled about missing parts and was greeted by a very nice person who understood the issue and handled the request with great professionalism. I wish I remembered his name.Review fromMargaret M
Date: 09/07/2022
5 stars**************** was very knowledgeable and helpful. Made my day!Review fromSuzanne B
Date: 09/06/2022
5 starsSuzanne B
Date: 09/06/2022
Very helpful and took care of my issue with ease and clear explanation.1STOPlighting
Date: 09/07/2022
Thank you very much for the kind words! If there's anything we can you help you with in the future, please let us know. Have a great week!Review fromPaul S
Date: 09/05/2022
5 starsI had a very pleasant time with this company. They were very polite and informative. They resolved my problem within minutes.Review fromMike H
Date: 09/05/2022
3 starsThe person at the help desk was great and very helpful. The problem is the fan I ordered is backordered till late October and no one bothered to tell me. I had to find out myself by calling them. To make is worse they already charged my card. They did give the option of canceling the order but I need the fan so I am stuck with the delayed delivery and paying for it ahead of time. Not a good way to build customer support. They did give me a $25 credit for the delay.Review fromRebecca R
Date: 08/27/2022
1 starRebecca R
Date: 08/27/2022
It has taken 4+ weeks to get someone to address getting a replacement for 2 of 6 light fixtures that do not work. I still have not received replacements1STOPlighting
Date: 08/31/2022
Hello! I apologize for the delay, your replacements were in production and the items are scheduled to ship 9/2. Once we have tracking information, it will be sent to you directly via email. I hope this helps! If you need anything else, please do not hesitate to let us know.Review fromBarbara I
Date: 08/15/2022
4 starsI recently purchased 2 outdoor lights. Them came in a timely manner however one light had 2 cracks in the glass panels. I called customer service and was helped by ******* She was very helpful and friendly. She explained the return process so now I am waiting to here back.
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