Reviews

This profile includes reviews for 1STOPlighting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1STOPlighting

  3321 Power Inn Rd Ste 310 Sacramento, CA 95826-3890

  
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  1STOPlighting

  1333 Howe Ave, Ste. 211 Sacramento, CA 95825

  

Review Details

• Review fromTerry T

  Date: 05/03/2023

  5 stars

  Terry T

  Date: 05/03/2023

  Excellent customer service. A part broke and they replaced it instantly
  

  1STOPlighting

  Date: 05/08/2023

  Thank you so much for the 5-star review! We are thrilled to hear that we were able to provide you with excellent service. We're sorry to hear that your item arrived damaged, but we're glad we could get it replaced for you quickly. :) Your satisfaction is our top priority, and we want to make sure that you have the best possible experience shopping with us. If you need anything else, please don't hesitate to let us know. We're always here to help and look forward to serving you again in the future!

• Review fromLeslie W

  Date: 05/02/2023

  1 star

  Leslie W

  Date: 05/02/2023

  I ordered two sets of these heaters from 1 Stop Lighting via Amazon. I placed an order for the black fascia heaters but they sent the stainless steel heaters. To top it off, one of the heaters didn't work AT ALL! When I complained to Amazon, they told me the correct orders were sent to 1 Stop Lighting and I should call them directly. When I spoke to 1 Stop Lighting, they told me that they would not take back the SS heaters and send the black heaters I ordered. 1 Stop Lighting blatantly refused to take back the defective heater, stating I needed to work with their technical team to repair a BRAND NEW HEATER! I am currently out my original purchase price of the four heaters plus an additional $500 to return the heaters. 1 Stop Lighting's mantra states customer service is their number one priority. CLEARLY IT IS NOT! I'm currently disputing these charges with my credit card company.
  

  1STOPlighting

  Date: 05/03/2023

  Hello *******,We apologize for the negative experience you had with your recent order from 1 Stop Lighting. In order to investigate this issue and assist you further, could you please provide us with your order number? This will allow us to look into the specific details of your order and better understand the situation.Regarding the incorrect items and the defective heater, we understand your frustration, but we want to explain our policy. Typically, incorrect items are not accepted back once they are installed. However, as soon as we are notified that you received the incorrect item, we will send you a return label and get the correct one sent out to you as soon as possible.In the case of a defective item, our technical team is trained to assist with such issues, and troubleshooting is required to determine whether the issue is related to installation or if there is a product defect. We understand that this can be inconvenient, but it is necessary to ensure that we can properly diagnose the problem and provide a resolution.All of our items undergo a quality check before they are shipped out, but unfortunately, defects can still occur. We want to work with you to resolve this issue and provide a satisfactory solution.We value your feedback and appreciate your business. Please do not hesitate to contact us with any further concerns or questions.

  Leslie W

  Date: 05/03/2023

  The information requested is as follows:The order was placed through Amazon with order numbers **SSN**-6352251 and **SSN**-0131424. Amazon stated I had to deal directly with you to satisfy this major issue. When I spoke to your company, no one helped me. I spoke with **** from ********, which is the corporation you use to ship your items. He did not help me. I also spoke to ****** at 1 Stop Lighting who also did not help me. I, at my cost, returned these heaters (including the defective one) to ******** at the request of my credit card company. I have proof of that as well. I am still out several thousands of dollars plus the return shipping costs for a mistake that I did not make! This needs to be handled immediately.

• Review fromAlexander D

  Date: 04/26/2023

  1 star

  Alexander D

  Date: 04/26/2023

  I bought 4 light fixtures from Goldenlightinglights.com, which is the subdevision of 1stoplighting.com.It took forever for my order to be delivered. When it finally arrived, I found out that one box with a light fixture was missing. They were supposed to send four boxes, but it looks like they can only count to three. I called them and emailed them for several weeks now. All they can tell me is that they are doing an investigation. On top of that, they refused to process a refund for the missing item while they "are doing investigation".Horrible customer service, horrible experience. Their prices are just a little bit cheaper than at other stores, but at the end of the day you'll save more money and your precious time if you buy from somewhere else. Stay away from them!
  

  1STOPlighting

  Date: 04/28/2023

  Hello,We apologize for the inconvenience caused by the delay in the delivery of your order and the missing light fixture. We understand how frustrating it can be when things don't go as planned, and we're sorry that we didn't meet your expectations. As per our delivery records, the freight delivery was signed for and confirmed as complete. While we cannot issue a refund since the delivery was signed for, we have offered a replacement as a goodwill gesture to help resolve the issue. We are committed to ensuring that you receive all the items that you ordered.We appreciate your business and value your satisfaction. We apologize for any inconvenience caused and hope that we can find a solution that meets your needs.Thank you for bringing this to our attention.

• Review fromCheresa L

  Date: 04/15/2023

  1 star

  Cheresa L

  Date: 04/15/2023

  I purchased 3 pendants from 1STOPlighting and only 1 arrived. I put in a helpdesk request 10 days ago and I am still waiting for the third light. Poor service, especially considering that I was charged for 3 lights. I have not been refunded for the light they neglected to send. I have put in another helpdesk ticket and hopefully, they will send the light that I have already paid for.
  

  1STOPlighting

  Date: 04/19/2023

  Hello *******,I sincerely apologize for the experience you have had with us thus far. I have researched your order and confirmed your replacement order for the missing units is shipping out ASAP. Again, we apologize for the delay regarding your order. Please let us know if you need anything else!

  Cheresa L

  Date: 04/20/2023

  Thank you, I will look out for a replacement order from you.

• Review fromWayne M

  Date: 03/13/2023

  1 star

  Wayne M

  Date: 03/13/2023

  0 stars. Zero information at website re: which light kits fit which fans they sell. When I call CustServe Rep he relates that there was no info in the light kits write-*** re: what fans the kit were supposed to fit... yes, really. He related that ******* had NO information at their website either providing this information. So crucial information isn't provided, which leaves buyers to assume all light kits produced from their website search will fit all Kichler fans. So, when they arrive after your purchase you have to return them. But, 1STOPlighting policy is you must return purchased items in the same box they shipped them is. But this is NOT specified on the Packing slip OR written/stamped anywhere on the Box, which you think would make sense. AND the box I received my kits in was flimsy, very poorly taped (i.e., when I picked it up the bottom flaps sagged so that I could see a 2 inch gap between the sides of the box and the bottom, and the clear tape is peeling off and is barely securing the box. Then, when I open the box, it see that it is way over-sized box for the 3 kits they shipped me - meaning a third of the box is empty, which allows the content to rattle around and be damage en route to your home. Of course, none of this can be seen in the Shippers verifying delivery foto, At that point, I'm unaware of their return shipping policy. I remove them and realize quickly it is not designed for my fans. When I call about their return shipping policy a wk later after throwing away the oversized box, I don't have pictures of the box, or how poorly is was secured and packed, so they won't take the return and clearly act as if I'm lying about the shape the box was in, and have NO answer about the fact that they do NOT make their shipping policy clear or **** their boxed appropriately. Bottom line: don't deal w/ this company. I think they're understaffed and likely have fine business margins that make processing return too costly. Don't do business w/ them.
  

  1STOPlighting

  Date: 03/14/2023

  Hello *****, Thank you for reaching out. Let me start with a sincere apology for the experience you had with us. We have taken this information and are working to provide better information on our site and seek better information from our vendors/manufacturers regarding the info on our products. Regarding our policy, it is true that if the items do not have the original packaging or have been installed/altered we are unable to accept them back. However, I have made an exception regarding your order and have followed up with you outside of this response. A full refund has been issued back to your card and again, I want to apologize for the experience you had with us. We will work to provide a better experience in the future. Thank you.

• Review fromSandra W

  Date: 02/23/2023

  1 star

  Sandra W

  Date: 02/23/2023

  Very poor business. They avoid and ignore you in a polite way after they take your money. I placed an order on February 6th and my credit card was charged. I never received an order confirmation. The website couldn't reference my order. Website indicated there was Chat available on weekends, but there wasn't. I called on 2/20 and received the order confirmation via email from the customer service rep who also told me she would email me the next day to let me know status of the order. The order confirmation said: "The next step in the journey is for the warehouse to pull the product for shipment. At this point all you need to do is sit back and wait for our shipment update! " Emailed 2/21 and this is the response I got: "Thank you for reaching out! I am reviewing your order and reaching out for status. I will keep you posted on an update in the next ***** business hours. Thank you and have a great day!Emailed 2/22, no reply Called 2/23 to find out status of my order; was told that it's scheduled to be shipped on 2/28. That would have been nice to know 2 weeks ago when I placed the order and my credit card was charged. I asked to cancel the order and get my money back immediately and was told "we have a system and need to send the cancellation to the manufacturer to stop the shipping...." The shipping that wasn't going to happen for another 5 days supposedly. The cancellation email indicates: "We have received your cancellation request for order ******** and will process it as quickly as possible. Our plan is always to stop orders before they ship, however if we are unable to do so, we can provide you with instructions for how to return the product after it arrives."So poor - I've never sent a poor customer rating, EVER, but I hope to help others avoid this terrible experience.
  

  1STOPlighting

  Date: 02/28/2023

  Hello ******, Thank you for reaching out and advising us of the experience you had and we sincerely apologize for the service you received. I have reviewed the situation and have trained the agent involved. Our orders are expected to ship out quickly and unfortunately, your order did receive a delay. The stock for your item received was under a quality inspection so it delayed shipment, as we advised. Per your request, we canceled/refunded the order right away. Again, we sincerely apologize for the experience you received with us. Please let us know if we can assist you any further.

• Review fromAngela K

  Date: 02/14/2023

  5 stars

  Angela K

  Date: 02/14/2023

  Awesome customer service. Thank you for dealing with both my issues !!!!!!!!!!!!!!!!!!!!!!!
  

  1STOPlighting

  Date: 02/20/2023

  Hello ******, we appreciate you taking the time to let us know about your experience! If theres anything else we can help you with, please let us know. :)

• Review fromSusan D

  Date: 11/15/2022

  5 stars

  Susan D

  Date: 11/15/2022

  1STOPligting, please promote *****************!! She is your very best asset and turned a problem into a ******************. I ordered a beautiful sculptural bench from your firm. I received a great price and prompt tracking information, and the bench arrived via ***** as promised. Sadly the right leg and side had been smashed and detached during the delivery process. The design would not allow for the repair of the damage. I had a tough time receiving a response via the website or customer service tab. I waited for 20 minutes on the phone and was connected with a customer service ****** Her name is ***************** and she made everything right. My replacement bench arrived yesterday packed more securely and delivered with great care. I love my beautiful bench. I am so impressed with *** and how she managed the process. Thank you.
  

  1STOPlighting

  Date: 12/06/2022

  Hey *****, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

• Review fromBarbara S

  Date: 11/11/2022

  1 star

  Barbara S

  Date: 11/11/2022

  This company has false advertising about delivery. Still haven't seen the product. Terrible! I ordered lights for a bathroom and was promised two day delivery. No delivery or contact. Customer service said a TRACKING number MIGHT be generated 5 days AFTER the lights were supposed to be delivered. The payment was processed immediately. Never using them again.
  

  1STOPlighting

  Date: 11/14/2022

  Hello,Thank you for informing us of the situation. I am sorry to hear you had a bad experience. I was able to pull up your order and confirm that luckily the items were delivered this weekend. Unfortunately, the items did not ship the same day as it was placed later in the day. I do apologize we were unable to meet the time frame we provided, in exchange, we did apply the $25.00USD credit to your account as offered on our site, 2-Day Delivery or get $25 back. We sincerely apologize we were unable to get the items to you sooner. Please let us know if we can assist you any further.

• Review fromSam D

  Date: 10/19/2022

  3 stars

  Sam D

  Date: 10/19/2022

  My second time using 1StopLighting, and it was frustrating after I placed my order. Was never notified of shipping dates or tracking numbers. When I tried to access the site to review my order, on numerous occasions, I got an error message "403 Forbidden Request". The person I dealt with when placing the order was extremely helpful but trying to get answers after order placement was very frustrating.
  

  1STOPlighting

  Date: 11/10/2022

  Hello,Thank you for raising this issue, this has been called out to our IT team to be resolved to moving forward. We sincerely apologize for the poor experience you had on our site but are glad to hear our agents were able to assist you. We hope if you chose to shop with us again in the future that we can give you a better experience. Thank you and have a great day.