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Business Profile

Searchers of Records

USPhoneBook.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for my information to be removed from USPhoneBook I do not want my information on the internet and the information they have is wrong anyway the phone number and name is right but some of the family members are wrong so I would like for them to remove my information.

    Business Response

    Date: 11/23/2022

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
    You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
    https://www.usphonebook.com/opt-out 

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.usphonebook.com/privacy

     
    Best regards,
    UsPhonebook Customer Support
    https://**************************/contact

    NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to have the unauthorized use of my personal information removed from usphonebook.com several weeks ago. I received a confirmation email that my information would be removed within 72 hrs. That was September 20th. My personal information is still listed. The link to opt out does not work. I never authorized. I want it removed immediately.

    Business Response

    Date: 11/23/2022

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website publishes my private information without my consent. The opt-out process does not work after trying multiple times. Link to the profile is included here (Please redact if posted publicly) https://www.usphonebook.com/***********************/UYDNzYjNwgzN5cTN2kDMzkTM1YzR

    Business Response

    Date: 12/07/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found my personal information on USphonebook web site with out my permission. Have attempted many opt out thru there website for over a week no success. Called there business # only to have an automated message that wasn't helpful at all. No way of getting any success at removing my personal information from there data base. Don't think it's right for a company to freely give away your personal info and they make themselves invisible to you. Would like to be removed from USphonebook as soon as possible. Hopefully you can help me in this matter.

    Business Response

    Date: 11/23/2022

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want this company to remove this listing: https://www.usphonebook.com/***********************/UMzM4cTN5YzMygzNxUDO0YzN30yR

    Business Response

    Date: 11/23/2022

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
    You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
    https://www.usphonebook.com/opt-out 

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.usphonebook.com/privacy

     
    Best regards,
    UsPhonebook Customer Support
    https://**************************/contact

    NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is posting my personal information and those associated with me without my or anyones consent. This site should be shut down.

    Business Response

    Date: 11/23/2022

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
    You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
    https://www.usphonebook.com/opt-out 

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.usphonebook.com/privacy

     
    Best regards,
    UsPhonebook Customer Support
    https://**************************/contact

    NOTE:  USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Us phone book has info on me listed (ie: address, age, relatives, etc) without my consent. I have already tried a few times in the past to have this deleted following their directions to opt out and have my info removed, but they never removed my info. Link: https://www.usphonebook.com/*****-m-****/UzcjNxAzMzMTNwYzN0MDN3UTOy0yR Please assist in getting my info removed. Thank you.*******, *******************

    Business Response

    Date: 11/23/2022

    Hello,

    Our records show you have successfully submitted your listing for removal on 11/15/2022. 

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is publishing all of my private information without my consent and has put me at risk. On November 4th, 2022 I had an encounter at my home with a person that I had blocked on social media due to stalking. This person came to my home without my consent. They were NEVER given my address and I have NEVER met this person in real life up until this moment. After threatening to call the police and pressing charges, they admitted to finding my information on usphonebook.com. I am completely disgusted by this company's actions of publishing my private information. To make matters worse, they require you to agree to a bunch of terms and conditions in order to have your info removed. I will not submit to their process of having my information removed as it binds me to their Privacy Policy which allows them to contact me at any given time - still without my consent. Remove my information immediately or I will be forced to take legal action since this IS a form of Doxxing. Due to your company publishing my information, it resulted in harassment and put me in danger. Remove it now! https://www.usphonebook.com/*******************************/U2YzNxkzMxgTNzYDM0UTOwcTM40yR

    Business Response

    Date: 12/06/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The US phone book has posted my personal information on line without my permission , I was out with my dog yesterday and someone that I did not know where I lived or how to contact me showed up in the parking lot of where I live due to these people posting my information I sent them a message to delete it but they did nothing please help me with this situation .

    Business Response

    Date: 11/23/2022

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    US Phone Book Customer Support
     
    NOTE:  ** Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 11/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Usphonebook.com have all my private information posted online without my consent! Its appalling to see this. I will Personally *** them if I am the victim of fraud or identity theft. It will be all on them! I demand to be removed immediately. Their op out is a scam and doesn't work. I need confirmation in writing from them of my removal

    Business Response

    Date: 11/23/2022

    Our records indicate your information has already been removed.

USPhoneBook.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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