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Business Profile

Security System Monitors

Republic Elite Integration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Republic Elite Integration is a alarm company which is providing service to new homes . I selected the company to do the prewire and paid $1 900 for the service . On January 16 th 2025 when I moved to my new home I asked for the service of Alarm monitoring by the company at a fee of $44.00 per month . A service was set by the company to Monitor my property in my absence .OI February 16 th I contacted the staff named **** who does the sales and ask for a upgrade camera service and asked for a quote . The quote provided to me was of very high price which was out of my Budget so I decided to hire another company for service which was in my Budget . On February 24th I sent a email to the Manager namely **** ****** to cancel my monitoring charges which was accepted however She is demanding me to pay a fee of $500 for the Termination process which is totally unfair because it is within the range of one month .I have already spent almost $ ***** for the service which I will not use in my Life time and on top of that they have added $500 .00 in ****** which is unfair to me .I have not yet disputed any prewire service provided by the company just requested the termination of service .

    Business Response

    Date: 03/17/2025

    Good morning,

    Please see attached contract. Home owner signed a monitoring contract then decided later that they wanted to cancel contract. Per contract home owner can buy out of contract for $500.00. Home owner is in a legal agreement to pay contract. They did not sign under duress and are obligated to pay.

    Please let me know if you have any further questions.

    *****

    Customer Answer

    Date: 03/17/2025

    I am rejecting this response because: feel like I have been ripped off by the said company, after giving them a big business for setting up their alarm system they are crying about $500.00 this show how malpractice they are and I will never recommend this company to any person in my life time Horrible customer service.

    Business Response

    Date: 03/18/2025

    Good morning,

    Please see attached conversation will home owner. Home owner choose to go with another company, ***, on their own knowing that they were under contract with Republic Elite. The owner has the right to choose any security company, but it does not void the legal contract and $500.00 buy out fee. The contract is legal under California law and fully compliant with all California laws. Customer needs to pay the $500.00 or they will be turned into collections.

     

    Thank you.

    Customer Answer

    Date: 03/19/2025

    I am rejecting this response because: its not fair business practice customers also have rights to choose their preferred product.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have renewed the Republic Elite Integration ***** Service for December ***** and wanted to do it for year **** as well. Billing renewal went fine but I noticed Doorbell camera was not added to my ***** app. I raised it with billing department and they stated they will adjust as part of year **** invoice. Now, billing asked me to call their customer service. Called multiple times and they never reverted. Finally they called me up and asked to pay $50 for their customer service to come on the phone and fix the Doorbell Camera added to ***** app and $50 if they come onsite. Why do I need to pay for their phone service for something I am paying as new? This is bad business. Now I have camera which I cannot use for security monitoring. The ask is fix the camera to ***** app without any charge as its a new contract.

    Business Response

    Date: 01/16/2024

    Good morning,

     

    The customers alarm system is out of warranty. If he would like repairs made then he needs to pay for them. Customer refused to pay. We are more than willing to repair his alarm system if he is willing to pay such repairs. we have offered several times and customer has refused service. 

    Thank you,

     

    Republic Elite Integration

    Customer Answer

    Date: 01/16/2024

    I am rejecting this response because:

    I am ready to renew the yearly contract and that means I will be back in warranty.

    The ask is once I am in warranty, why should i pay for repairs.

    For entire month of Dec,2023 , I was in warranty. Attached Dec invoice paid.

    I had reported this to billing department in Dec but never got call from customer service.


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