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Business Profile

Tree Services

Fallen Leaf Tree Management
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Karen L

    Date: 09/28/2023

    We have previously had this company out to prune trees on the property. We asked them to come out to provide an estimate for the same pruning services previously provided. **** (the owner) came out to do the estimate, which we were told would be provided shortly. Unfortunately, we spent two weeks calling to try to get an estimate for the work, with no returned calls. They then sent five different emails and texts for a work date we had never requested with no estimate yet provided. We were told their system had a glitch, but this had nothing to do with their dragging their feet in providing an estimate. We were then told that someone would have to come out to the property to survey the work in order to provide an estimate, but **** had already done that. No one in the office seemed to have any idea what was going on. **** finally returned our call and promised to come out to do the work. No one ever showed up. While reading online reviews, it seems that this happens frequently missed appointments with no notice, not returning calls from repeat customers, and concerning safety issues were mentioned in others experiences with the company. Had we read about their safety issues for example, dropping a branch on a car driving by we would have been concerned about working with them at all. In that particular review, the owner downplayed the seriousness of the damage to the car hit by the branch they dropped. The response to that review says they learned from their mistake. If that were true, there would be no need to downplay the damage they caused.You can judge most of a companys value by one thing either they make excuses for mistakes, or they apologize for them. If they do respond to this review, you can evaluate for yourselves whether or not they have learned from their mistakes, or whether they consider disrespectful and unprofessional behavior acceptable. There are no excuses in life that matter, so we encourage you not to accept theirs.

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