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Business Profile

Meats

Exotic Meat Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meats.

Complaints

This profile includes complaints for Exotic Meat Market's headquarters and its corporate-owned locations. To view all corporate locations, see

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Exotic Meat Market has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online order. The owner reached out to me and said he was out of the product I ordered (which was not indicated as such on the website) and offered me a more expensive product instead. I agreed and he ceased all communication despite multiple attempts at contact. I also paid a premium for two day shipping and obviously the product never arrived. I then googled the business and saw multiple similar complaints. This company should lose whatever license they may have to operate and accept payments

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never seem to reply to any emails about products being in stock or anything, once you just go ahead and order something they did call me right away to say they dont have it, very short and uncaring on phone, almost made it feel like it was my issue I ordered something from them, but my main issue is thay everything says available all the time, never out of stock, so you can always order yet nothing seems to be in stock actually

      Business Response

      Date: 10/31/2024

      Order was not charged. 

      Transaction was voided

      Details are as follows. 

       

       

      08/22/2024 12:23 VOID $143.99 ****   1306 delete
      AuthCode 06339C
      TransID **********
      08/22/2024 10:12 AUTHORIZE $143.99 ****   1306 delete
      AuthCode 06339C
      TransID **********
      Voided via Payment Log ID:
      41766 AVS Y
      CVV2 M

      Customer Answer

      Date: 11/01/2024

      Its not about a previous order

      Business Response

      Date: 11/01/2024

      Due to Avian Flu, products from ******** is NOT coming to the USA. 

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We order from them on June 7th and three weeks later we have not received our delivery. Attached is the receipt.

      Business Response

      Date: 07/02/2024

      The customer used the Gift Certificate. Gift Certificate is cancelled. Money will be refunded to the Buyer of Gift Certificate. Thanks 

    • Initial Complaint

      Date:04/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with this company weeks ago. Order never arrived. I have reached out multiple times for update and have had no response or correspondence from the company.

      Business Response

      Date: 04/09/2024

      The money has been refunded in full. 

      Customer Answer

      Date: 04/09/2024

       I am rejecting this response because:

      Money has not been refunded to my account. As soon as money is refunded, I will accept. 

      Customer Answer

      Date: 04/18/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the phone I ordered meat from exotic meat market for $117. The meat never arrived. I called they said they had a problem on their end. They said they shipped it again and it still has not arrived. I asked for a refund and they said file with **** I have not received any information from exotic meat ***** to contact **** Bottom line I ordered something and have not received it and now they will not work with me.

      Business Response

      Date: 02/26/2024

      The customer placed an order last Thursday for 2nd Day Air. The order was shipped on Thursday for Friday delivery, with no extra cost for Next Day Air. The customer was provided with the tracking number. The customer called more than 7 times and I answered all the questions, including weekends. This morning customer text me that he will report me for fraud. I have not committed a fraud. I shipped the order. If the *** do not deliver on time, he has to contact the ***. The customer has to file the claim with the ***. I do not like the threats. I do not want BBB to involve in this issue as there is no Fraud. If BBB takes negative actions, I will have to take the customer and ******************** to the Federal Court. I do not want any negative comments. 

      Business Response

      Date: 03/04/2024

      The money has been refunded the day we talked on the phone. 
      Please contact the consumer. 
      Please update your records. 

      Customer Answer

      Date: 03/04/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Exotic Meat Market is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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