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Business Profile

Blood Bank

Cord Blood Registry (CBR)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being a timely paying customer for 12 years, I am unable to stop the service and company will not cooperate to close the account. They bill for services provided and wont let you close the account giving you a kick around until you give up just to send another bill the following year.Communications log 2024:2/13/24 to CBR corporate, redirecting, call drop x5 2/13/24 to CBR corporate phone number, was not connecting x4, ultimately spoke to a representative, was informed that theres a balance for 2022-2023 years and account was actually never closed, as CBR didnt receive signed paperwork from me with my choice of what to do with the cord blood.I was then forwarded to an account closure specialist who processed the request and supposed to send the paperwork to be signed by email.No such email was ever received.2/13/24 to ******************* an collection closing specialist, left a voicemail message 2/15/24 spoke to ******************* for about 6 minutes, discussing closure of the account. She forwarded me an email initially sent to my wifes mailbox (although I have requested a different email address to be used for that purpose ), but it was without the attachment, so it had to be resent by ***************************, an account closing specialist. I will try to reach out to her directly per ****** instructions 2/15/24 to ***************************, left a voicemail message 2/15/24 to ***************************, left another voicemail message 2/19/24 to ***************************, left a voicemail message 2/19/24 to *******************, left a voicemail message 2/19/24 from a different phone to corporate,able to connect, but operator couldnt hear me.2/20/24 to ***************************, left a voicemail message 2/20/24 to *******************, left a voicemail message 2/20/24 to corporate, spoke to ******** who explained me that CBR has only 3 specialists for account closures and if ***** is on a line with a customer phone call goes to voicemail. ******** offered to connect me to her directly, after 7 minutes the call has dropped.

Cord Blood Registry (CBR) is NOT a BBB Accredited Business.

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