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Business Profile

Computer Hardware

TapResearch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, at the end of a 15 minute survey, I was not rewarded the 77 coins TapResearch advertised for completing this survey, If you are going to say I was disqualified, do it in the first 30 seconds of the survey. Don't STEAL my information and responses. This has happened at least 8 times in the past 2 weeks. Be an honest company for a change. Attached is the page I landed on after clucking "done". Don't blame my phone, it had zero issues loading the help page to file a ticket.

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There have been numerous complaints I have made through email over the course of weeks now of rewards in game app through their offerwall was not awarded as advertised and I am sick and tired of waiting for a response and also not getting the amount of in game awards fully awarded each time I take their surveys which could amount to money in real time for the time taken to take their research studies/surveys. I have emailed them and they take their sweet time to respond which is why I have turned to the BBB to help hold this company accountable for the record.

TapResearch, Inc. is NOT a BBB Accredited Business.

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