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Business Profile

Appliance Repair

Solo Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, April 27, 2024 at approximately 12:30pm, I called Solo Appliance Repair in an emergency after the water valve on my dishwasher broke and my kitchen was flooding. The person who came was very nice and spent an hour working on the dishwasher, but he said I would need a valve replacement for $356. I agreed, but he said he'd need to order one and would need upfront payment of $250. I paid that on my Chase Credit Card. He took the payment using a phone app. He said to call dispatch on Tuesday to get a status update. I never received a receipt. When I called later that day, the lady on dispatch said her manager would send me one digitally on Monday morning. The receipt was never mailed to **** called Solo Repair on Tuesday, April 30 and Solo has no record of work done at my house.

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solo appliance came out and charged 590 for a repair, unfortunately they did not repair the item and when they came back out we were told the previous tech should not have attempted to repair the washer as it is not repairable and need to be replaced. We would like a refund for the unnecessary repairs charged . we have contacted the company numerous time over the last few weeks, speaking to ******* or *****. Both have refused to give an address of the business, REFUSED to share their business license, refused to share manager contact info and we have not received a call back from anyone. They are blatantly ignoring the issue and sadly their reviews show they have a history of this type of negligence.

Solo Appliance Repair is NOT a BBB Accredited Business.

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