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Business Profile

Beauty Supplies

Sisterlocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Sisterlocks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sisterlocks has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally ordered certificate over 1 month ago and NEVER RECEIVED which initiated this complaint.  Then approx wks ago received 2 wks ago received call and supposedly my certificate is takes a long time, but they submitted another request and now they are saying I should receive it soon.  If that is the case where is the one from 1.5 months ago?  So until I receive a certificate in hand I do not honor this resolution.

      Business Response

      Date: 09/21/2022

      ************** placed an order and paid $29.99 for a Sisterlocks Welcome Kit on Friday, 8/26/22.  ****************** order was shipped from the Sisterlocks' warehouse on Monday 8/29/22 and delivered to her address

      on Wednesday, 8/31/22.

      ************** also requested a Sisterlocks Birthday certificate.  The certificate is FREE and memorializes when customers' locks are installed.  Sisterlocks receives a large quantity of these requests for certificates and they are processed in the order received.  Since the certificates have to be customized for each customer they are shipped separately from any products ordered.  A Representative from Sisterlocks has spoken with ***************  Her certificate has been completed and she will be receiving it soon.

       

      Best regards,

      Sisterlocks Operations

       

       

       

    Sisterlocks is NOT a BBB Accredited Business.

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