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Business Profile

Cable TVs

Cox Communications
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 42 Customer Reviews

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    Review Details

    • Abraham R

      Date: 09/16/2022

      #*** is an Awful awful awful company. If you are searching for internet providers, please do not go with ***, they take advantage of their customers, offer zero help when they have an issue with their own equipment, leave you and your business hanging with no repairs, and repair visit fees (even when they dont repair it). Our business has suffered greatly from them shutting off our internet for over a week. After spending hours and hours being handed from one service rep to another every hour after they realize they cant fix something over the phone and receiving lies constantly about what was going on, we have come to the conclusion that *** is one of THE most incompetent corporations of them all. And judging by all of the one star reviews, I am certainly not the only one to feel this way. Unfortunately we are hostages due to *** running our entire rural area, *** should not be allowed to monopolize an entire area due to issues like this.

    • Michael C

      Date: 09/06/2022

      Hard to think of a worse customer **********************!Ordered the StraightUp Internet service online. They got me the Essential internet service instead, and sent the "wrong" equipment.After about 3 hrs on and off on the phone with customer **********************, they cancelled the Essential and ordered the StraightUp one for me, including the shipping of the "correct" modem (with a $15 expedite fee which I did not request).Got an email confirmation for the new order, then 3hrs later another email stating that the order is completed and I had picked up the equipment!That would be the fastest package delivery in my experience.According to 3 reps, I need a different modem.According to other 2 (including a supervisor in Sales), I do not.They charged $50 as equipment deposit, whereas their website says "No Deposit" for this service. Then cannot find the charge.They transfer you from department to department. Every time you need to authenticate yourself and half the time they drop the call. They never call back although they check that they have the correct number.All customer support is absolutely clueless, don't share the same information, contradict themselves and the email communication that you get, etc.A complete nightmare, choose another Internet provider if you can and save your sanity.

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