We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Genie Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This document serves as a formal complaint against Genie Car Wash regarding scratch damage to my vehicle's rear bumper sustained during a car wash service.Between 11AM to 11:30AM on June 7, 2025, I utilized the car wash system at Genie Car Wash, located at ************************************************************************************************************************************. During the washing process, the rear bumper of my car, a 2021 white Tesla Model 3 Performance, was scratched by the car behind me. The damage is not big but deep. I have pictures uploaded for your information. I noticed the damage on Tuesday and upon discovering the damage, I promptly contacted the manager of Genie Car Wash to discuss the issue. Despite my explanation and the clear video recording evidence of the damage, the manager denied any responsibility for the incident, asserting I should contact the car behind me for responsibility and their car wash system has no fault. He said I should have driven the car out instead of letting it freely row. However it is clearly wrong because: My car was moving back at the time point, and the light signal that usually tells drivers to start driving did not turn green and also the red light says Do not Brake. I would assume stepping on brakes and changing to drive mode from Neutral would damage their car wash system. I have the full video evidence of this crash that was caused by their car wash system and uploaded it to ******* . The manager says he can help you repaint the damage, and tried to use a pen to paint the damage. It is no small harm that a pen can help. It has a deep cut into the paint and will need work more than that. I refused the option. I am hereby filing this formal complaint with the Better Business Bureau to address the damages incurred and the lack of accountability from Genie Car Wash. I request a thorough investigation into this matter and a fair resolution to compensate for the damages to my vehicle.

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 19, 2025, I took my vehicle to Genie Car Wash in ***** (*****************). After the automatic wash, I discovered that my rear windshield wiper was missing.I reported the issue to staff immediately, they took my name and number, said they would look for it. I never heard from them. Several phone calls to them produced nothing further. I physically went to the location again, spoke with a manager, they asked me to file a written incident report, which I did. I never heard from them. Then after a few calls to them they said it was ************* reviews show similar complaints from other customers, suggesting this is a recurring issue.Desired Resolution:I am seeking reimbursement for the cost to replace the lost rear wiper. A public acknowledgment of the issue and improved handling procedures for vehicle parts would also be appreciated (and good for their business).

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24th I visited Genie Car wash for the first time at the ******* location. I even purchased a monthly membership. I was happy with the service until I noticed the windshield wiper had been taped down with thick masking tape. Upon removal it stripped my paint completely off. I immediately called and left a voicemail. No response. I then visited in person the following day. An associate took pictures and my information. He was kind and assured me a manger would contact me whenever they came in. A week later nothing. I called again several times. No managers on duty until the following week. Left more voicemails and have received no call backs. I am very upset and need this addressed promptly. I had an estimate done and the amount would be $300 to repair the striped paint and prevent it from rusting.

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went on September for car wash , employee offered me access to unlimited washes for 3 weeks if I pay for xtra $2 .I found out that they charged my credit card ***** on 10/24 although I did not use their service after the offer expired.It is recurring fee that I was not verbally informed about or did not receive any written notice About that .There has been several complaints about this business for the exact reason , this is deceiving and fraud .

    Business Response

    Date: 04/27/2023

    Hello ******,

     

    Thank you for reaching out regarding this matter.  We have safeguards in place in order to prevent any misunderstanding of how our membership works.  Aside from the on-site attendant being diligently trained to explain the recurring charge to customers, we also have 3 more pathways to ensuring that the customer is aware of the recurring charge: (1) The pay station that the customer must use provides a disclaimer of the recurring charge (2) the customers receipt states at the top I authorize Genie Car Wash to charge my credit card account $29.99 on a monthly basis . . . this automatic recharge authorization shall remain in force until I cancel before 7 days by visiting www.geniecarwash.com and (3) A large sign at the entrance of our wash tunnel that states that the customers credit or debit card is on a monthly recharge cycle.

     

    In regards to this specific case, we were not notified of the customers dissatisfaction or misunderstanding with the membership until we received a credit card dispute, which we accepted thus refunding the customer the $29.99 amount in question.  It is not our intention to deceive those that sign up for our membership and take all the necessary steps to make it as transparent as possible, as explained above.  We sincerely apologize for any inconvenience and hope that our apology and refund may remedy this situation. 

     

    Thank you again for reaching out regarding this complaint and I hope you have a wonderful rest of your day.

     

    Best Regards,

     

    ****

    Genie Car Wash

    Customer Answer

    Date: 04/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Naeil Elhussiny

     

Genie Car Wash is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.