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Business Profile

Computer Hardware

Daybreak Game Company LLC

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    The business has indicated that it will not work to resolve customer disputes through BBB.

Complaints

This profile includes complaints for Daybreak Game Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Daybreak Game Company LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company owns the developers of Lord of the Rings Online (LOTRO). I have 2 lifetime accounts with this game (does not need a subscription)(aacounts are axxedge and twinkiecakes). The game progresses by expansions and various types of other in-game items. The game has several in-game currencies, that can be used to buy digital items within the game. There is one currency that you can buy with real money, called LOTRO Points.Recently I saw a digital support packs advertised on their website, with 3 levels of content, the most expensive called "Rivendell Luxuriant Supporter Pack". This supporter pack is advertised/shown to include ****** LOTRO Points. See attached photos.I purchased this pack on both accounts, and expected to receive the digital items when I first logged in on each account. I did not receive ****** LOTRO Points on either account, but instead was only granted ***** on each account.I have filed supports tickets with the game, 2 weeks ago, and these tickets are just ignored.This is not acceptable. You cannot advertise something and not actually deliver what is advertised. So first you cheat me, then you insult me by ignoring my request to have it solved.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to appeal my ban. My account should be released because I've been falsely accused of cheating on Dc Universe Online. I will submit evidence that I am being falsely accused of this ban. First I would like to start that I am not the cheater you claim me to be. My friend Kyza was having trouble logging in to his account, and we are both PC players, so he asked me a favor to try to log in with his accounts to see what's wrong with them. I have provided screenshots of the conversation up until the accusations of my ban. When I tried to log back into my account, so I could continue playing dcuo as I was I had trouble logging into my account. Once again I was just doing a favor for my friend not knowing the outcome that this would happen to my account. I provided Screenshots of the conversation on the day of the offense which was February ***** of 2022. Also, when I play DCUO I'm on full screen during the gameplay. I don't have which tabs and have extra software running in the background as the cheaters in the game do. Here is some gameplay screen of me playing on dcuo in full screen. Those files are named DC Universe Online.

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      freedom of speech violations multiple words switch to other words therapy f***** **** all other swears work and slurs profanity filter is present but does not apply ,

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The game I purchased over a period of more than three years is like not working at all. When I attempt to interact in the game it simply doesnt work. I have the game for years and years and it suddenly stopped working about one month ago. I have filed the bug reports and gotten no response that is helpful. It seems to be more along the lines of bullying or giving up rather than helping, namely as I have had the account since the title I am playing, Planetside 2, stopped working. The studio has multiple games and it seems to be just with the one. Last time I contacted them they hung up and online standard channels seem to be escalated bullying at best. My account name is Nowtna with Daybreak

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To be totally honest I'm not really sure you can help. I was thinking about getting back into this game owned my daybreak game called Everquest. I was scrolling though there website and seen this add *************************************. The add states re-scribe and you get get a level 100 boosted character + other stuff. I seen this got a little excited an re-subscribed to the game. Well come to find out this is an add for march-April for 2024. If you were subscribed during that time you would get the 100 boosted character + other stuff. I feel that, i was tricked i don't see any reason why that add would still be on there website but to trick people. i would still like to get my level 100 boosted character, but i am happy playing the game again even tho i was drawn back under false pretenses.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12, 2024 ************* Community Manager Angeliana made a post on their forums that a the expansion for Witherred Lands /Skyshrine would unlock on 11/19. When 11/19 rolled around they said it was now the 20th and was always the 20th. This is false advertising. Also cost people money as they had taken the day off of work in anticipation of this new expac. Absolutly HORRIBLE customer communication!******************************************************************************

    • Initial Complaint

      Date:09/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account through ******************** has become unusable/broken. Despite changing the password multiple times, the primary account is inaccessible.Another account was created to create a petition for the above issue and also address the problem via forum. No action or response has been taken on either aspect.There is no ability to access financial information provided to the company via my account. Next, I am still being charged for account access despite this. Next, this is a material breach in contract from the inability to use the paid for services. Lastly, this runs afoul of 12 U.S. Code 5481 for financial transactions.This is a known reoccurring problem from 2018 forward harming multiple parties. This issue needs to be resolved to remedy the aforementioned issues.

    • Initial Complaint

      Date:09/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They double charged me for a subscription I did a chargeback because I dont know how you get a subscription twice. Now they are not only saying I owe them the extra subscription they banned my account and keep unbanning it this is the 4th or 5th time even after I have volunteered to give them the money I cancelled my chargeback they said they never got it so my bank decided to do another chargeback since they said they never got it and now theyre demanding me to pay them the money I had to do another chargeback on so apparently they did see it in their system contrary to the pile of emails I have from them

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After playing the game EverQuest 2 for many years, an item value misconfiguration in the EverQuest 2 marketplace caused my account to be banned.This free item had a value of 1 copper piece. When placed in the player house and picked back up, the item value increased.After aquiring several of these items with the intent of decorating, they were inherently sold as I was looking at item value only, not the item itself.I was then immediately banned from the game.After seeking assistance from Daybreak in customer support they confirmed twice that their actions were firm.

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has suspended my game account for dubious reasons -- and while the company has the right to cancel my account (its your game) the company does not have the right to block me from my personal and private credit card and payment information.Daybreak games, when suspending an account lock you out of any access to the site. This disallows you from accessing appeals to suspensions (which makes that option trivialized). More concerningly and the primary cause of my involving the Better Business Bureau, is that it locks the customer out from changing / removing payment information.If all suspended accounts had customer's payment information removed, and immediately stopped charging suspended accounts that would be fine - but it appears that is not the case. No information has been given to me on the nature, length, or any detail whatsoever on my suspension - including if I am still being charged. Which I suspect quite strongly the answer is - yes I am still being charged.

      Customer Answer

      Date: 08/15/2024

      Hello,

      My account name is "diablo2rcoming".  it should be tied to my email address *********************

       

      Thank you,

      ***********************

    Daybreak Game Company LLC is NOT a BBB Accredited Business.

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