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Business Profile

Computer Hardware

Daybreak Game Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Important information

  • Customer Complaint:
    The business has indicated that it will not work to resolve customer disputes through BBB.

Complaints

This profile includes complaints for Daybreak Game Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Daybreak Game Company LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Daybreak gaming is not upfront about there in game purchases and you are not awarded what you pay for. There is many others in the community as well who have paid money and never get what they have paid for and they do not want to fix the issue to provide refund when they know of there issues and outdated gaming software

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/25/2022 Was playing the game. It's the day after thanksgiving and I work a remote job. 0 calls or tickets all day allowed me to put some time in. I'm sitting here playing then all my screens go black. I asked my friends in discord if the server crashed and was told no. I tried logging back in and it says I'm suspended. I tried logging into their website to submit a ticket, but you can't even do that when you're suspended. I used a different account and submitted a ticket. They responded today 11/28/2022 and told me I was suspended for unattended gameplay. I was sitting at the computer the entire time. They said they sent me a message and I did not respond. The default chat box is half the size of your iPhone mini and every single text message filter into this box. I did not see their message and thus they say I'm unattended. NOTHING in their **** or any posted rules state I have to respond to anyone for any reason or have my account suspended.I explained to them in the ticket I was not unattended, and this is their response. Attached. So not only are they punishing me for doing nothing wrong. They are threatening to punish me further when I didn't break the rules in the first place.My prior history with this company is them doxing me which allowed my friends, family, and former employer to be harassed. Forcing me to view pornographic images. Suspending my accounts without just reason. All just because I wanted to play this game with my friends.I've filed this complain before, but they didn't resolve anything. No credit to my accounts for the times I was unable to access what I pay for. No apology for the harassment.I don't know if its a rogue employee that continues to instigate harassment towards me. As far as I'm aware no one has had to deal with what I have just to play this game. The same person that responded to me today is also in an attached e-mail from 7/28/2017 suspending me.

    • Initial Complaint

      Date:10/13/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This happened 09/16/2022. The day prior I purchased 200 usd worth of in game points. They then the next day made an unauthorized charge for the same amount as the previous day 212 dollars and some change. I found out on 09/28/2022 I contacted my payment provider then the company I bought from. They said they would issue a refund in 7 to 10 days it's now been 11 business days. I've tried emailing the parent company with no reply, they state to call them in their legal section but no one answered and the message says that you can't record a message because they discontinued phone support. I have contacted support several times with no response.

    • Initial Complaint

      Date:09/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried logging into Lord of the Rings Online Lifetime Membership, log in failed My username and password weren't recognized Tried using account recovery, no e-mail was sent Tried using support, they refused to give me any explanation on why I can't log in to my 15 year old account which was created in Beta testing,

    • Initial Complaint

      Date:06/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of Daybreak's companies, Standing Stone games Has taken my autistic son's money and refused to fix his account so that he could actually play the game that he paid a lot of money for (both to buy the game and in-game purchases). He did not break any terms of service. Once they found out that he was autistic, they ignored him completely. They let his account sit for 15 months, ignoring every request to fix it. Now they are telling him that will no longer respond to any help requests for his account.

    • Initial Complaint

      Date:06/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2, 2022, DayBreak Games, DC Universe online developers permanently inactivated the following Xbox handle @LittlethrY. After several attempts to speak to a live person without success and filing several online complaints without success we are lost to this as our last option. I am asking that I be refunded the cost spent of $854.00, reactivate the above account handle, or provide an online credit to use the $854 on another handle/account. This is the second time they have done this behavior and we seeking our rightful compensation for monies spent. Any help is appreciated.

    Daybreak Game Company LLC is NOT a BBB Accredited Business.

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